kingsdeneproperty.com Reviews 213

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the staff's professionalism, helpfulness, and quick responses. Customers consistently praise the excellent service and smooth user experience, noting that the team goes above and beyond to make processes straightforward and stress-free. Many appreciate the clear communication and efficient handling of inquiries, which contributes to a positive overall experience. However, some people were dissatisfied with the customer service once they had moved in, reporting issues with property managers siding with landlords and a lack of follow-through on repairs, such as ongoing leaks and pest problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Response time

Reviewers consistently express satisfaction with the quick response times, highlighting the efficiency and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

User experience

Users describe positive interactions with user experience, highlighting the process as fast, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressive, best lettings agents I've ever dealt with

We have just been through the rental process with Kingsdene and they can't be faulted.

Everything was so quick and seamless in comparison to many other letting agents over the years.

Charley managed our viewing and was extremely helpful, having all the essential information to hand.

We then dealt with Faye for the next stages, and once again, she was invaluable and notably quick to respond to any queries we had.

Very impressed overall!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Kingsdene…

I had a great experience with Kingsdene Property and especially with Victoria Gilroy, who was incredibly helpful, professional, and responsive throughout the entire process. She made everything smooth and easy, from referencing to moving in. Communication was always clear, and any questions we had were answered quickly.

Thank you again for all the support. Highly recommended!

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Once again happy with Kingsdene

Once again I'm incredibly happy with my experience with Kingsdene.

Their attention to costumer service is outstanding.

I would like to shout out Faye Hamilton for her brilliant work with us.

Through all my emails and questions, she always had a kind word and quick feedback.

Appreciate everything and my experience with Kingsdene comes with zero complaints.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Great help from Jacob

It was great! Jacob was a very helpful guy who gave me many options to check out and make sure all my expectations were met. Made sure all the options were good for me and helped work out the best deal for me. Definitely recommend!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Jacob from Deansgate was incredibly…

Jacob from Deansgate was incredibly professional and helpful throughout the entire letting process. He was always quick to respond, kept me well-informed, and made everything smooth and hassle-free. I really appreciated his friendly approach and attention to detail. Highly recommend!

15 May 2025
Rated 5 out of 5 stars

Absolutely great

Absolutely great! Charley was great at the viewing and really helped us out. Communication has been excellent throughout the whole process. Couldn't recommend enough!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Charley is an absolute CREDIT to…

Charley is an absolute CREDIT to Kingsdene, she helped us from the initial viewing and we ended up getting the flat we dreamed of!! So much professionalism and also great to talk to- really understands prospective tenants needs and so helpful, highly recommend :)

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Wonderful Agency

Charley from Kingsdene was really amazing in the whole journey. She could not do enough. helped me all the way and made me feel I am definatly with the right agents. Had a great experience and I got the Apartment I wanted which was the best thing ever.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Charley from the Deansgate branch

Charley from the Deansgate branch helped us secure our property within just over 24 hours of requesting a viewing. She was really helpful and very responsive to our queries and was available outside of office hours, which was appreciated.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Commendation on services rendered

Hi Faye,

I am writing to express my gratitude for your outstanding work in renting out my property. You managed to secure a tenant in a short period of time, showcasing remarkable efficiency.

Your team's collaborative efforts were evident throughout. Every enquiry was addressed promptly, and your professionalism was unwavering. You understood my needs perfectly and used your market expertise to achieve a great result.

Thank you for your dedication and excellent service. I’ll definitely recommend you to others.

Regards,

Daniel

14 May 2025
Unprompted review
Rated 5 out of 5 stars

The estate agent you want!

I’m leaving this review mainly because we had the most fantastic estate agent. If you get the chance ask for Charley Wosser she is honestly the most down to earth and helpful person who has got us through the process effortlessly. I cannot emphasise enough just how much she helped us.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience is with the Leeds team…

My experience is with the Leeds team who used to be JLL before Kingsdene bought them out. They've looked after me as a tenant and still do until end of month. This is a very professional team who take their jobs seriously. Laura and Sam at the Leeds office are both pleasure to deal with it and have helped me with every query and dealt with maintenace requests promptly. Thnaks guys it was really appreciated! Highly recommended!

3 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look