Kilncrafts Reviews 

118
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pottery wheels and related accessories arrive extremely fast, are packed very securely, and match their expectations perfectly. Purchasers truly love the sturdy construction, whisper-quiet operation, and useful bundle extras like professional tools and aprons included with their orders. Buyers also praise the exceptional customer support, noting that the team is remarkably kind, highly knowledgeable, and extremely helpful throughout the entire buying process. Some reviewers were not happy with delivery communication or courier services, mentioning occasional scheduling hiccups, missing text alerts, or unexpected delivery mix-ups.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality and quiet... See more

Delivery service

Consumers find delivery service to be efficient, noting swift arrivals and helpful drivers. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting a personal touch, quick responses to queries,... See more

Quality

People report positive experiences with quality, highlighting that products are well made, sturdy, and... See more

Staff

Users describe positive interactions with staff, expressing immense satisfaction with the helpful, kind, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super quick delivery of my wheel shelf accessory. Easy to purchase and I know if I needed to speak to anyone that I’d hear back quickly. On this occasion, didn’t need further assistance as everything... See more

Rated 5 out of 5 stars

The kiln took a few weeks to arrive due to coming from Germany (Nabertherm 45L), The packaging was superb. I was informed on it being dispatched and arriving in the country and the day it was to arriv... See more

Rated 5 out of 5 stars

Great service and communication and I was kept up to date on delivery time. Whenever I had a query they always got back to me with the answer. I shopped around various companies and Kilncrafts offer... See more

Rated 5 out of 5 stars

I've been loving wearing my green Kilncrafts apron pretty much every day since I got it and needed another for when it's in the wash...got the red one now and am loving it even more! As well as the sh... See more


Company details

  1. Pottery Store
  2. Jewelry Equipment Supplier
  3. Pottery Manufacturer

Written by the company

Kiln Crafts is a UK-based online store, born from the vision of Shannon and Matt, offering a vast range of craft equipment along with a wealth of knowledge in a friendly community ambiance. The store extends beyond commerce, striving to nurture a crafting community where queries are welcomed and creativity is honored. They offer a wide spectrum of quality and reliable craft tools, making it a hub for both novice and seasoned crafters, with the founders always available for advice or a friendly chat about crafting​1.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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4.9

All reviews

(118)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wingfield Jones

As a retailer, it is important to have an excellent company to work with. Kilncrafts do that and excel in providing this. Delivery is quick, the wheel is amazing, to the point we have bought one to have in our own studio for customers to use before they buy. There is literally nothing negative to say!!! (I am not being paid to say this, this is an honest review)

22 January 2026
Rated 5 out of 5 stars

The wheel is brilliant and so quiet

The wheel is brilliant and so quiet. The quality of all the other products that came with the wheel is also excellent. There was great communication from the team throughout and it even came with a handwritten note from the owners - very nice touch. Thank you

20 January 2026
Rated 5 out of 5 stars

Super happy apron wearer! 🥰

I've been loving wearing my green Kilncrafts apron pretty much every day since I got it and needed another for when it's in the wash...got the red one now and am loving it even more! As well as the shape and construction being comfortable and practical, the colour is a beautiful rust red and the linen feels so good!

16 January 2026
Rated 4 out of 5 stars

Grade A-

Fast and efficient delivery. Only criticism was not receiving a promised text alert in respect of the delivery's arrival. Thankfully, I happened to be in and, with many thanks to the kind delivery driver, I managed to have my delivery moved to a secure place.

9 December 2025
Rated 5 out of 5 stars

I love the Daisy Wheel

I love the Daisy Wheel! Fast delivery which I was kept informed about all the way. Easy to put together and quiet to run. One thing which I was very pleasantly surprised about was that I haven't had any splatters escape from the splash pan so far. On other wheels I've tried this hasn't been the case. I'm sure that it is going to really help my throwing, especially as the batt system means I can get my pots off the wheel easily without distorting them. The tools, especially the Movers and Shapers ribs are great and the design and quality of the free apron is fantastic. Couldn't be happier with it.

8 December 2025
Rated 5 out of 5 stars

Great service

Great service, felt very personal from placing to receiving my order. Prompt delivery by lovely delivery man.
I ordered immediately prior to Black Friday deal being introduced and contacted them and without asking for anything Matt offered to send me the additional items as a goodwill gesture and advised me to wait for the deals next time.
I will definitely shop with them again and hope my next purchase will be a kiln.

21 November 2025
Rated 5 out of 5 stars

The perfect starter bundle!

The team were great at keeping me up to date with my order, and some unexpected goodies were added to my order. They weren’t joking when they said “everything you need to start throwing straight away!!” The starter bundle was perfect and the wheel is great (sturdy, well made, quiet) - I feel like a pro!

21 November 2025
Rated 5 out of 5 stars

Great Experience

Great service. Communication was excellent right from the beginning. The deliver was smooth and the equipment easy to set up. We were throwing in no time at all.

18 November 2025
Rated 5 out of 5 stars

Exceptional Pottery Wheel for All Skill Levels

Great communication, services and delivery. The wheel gleams, a vision of beauty. Its sturdy construction feels solid, and it spins with a whisper-quiet sound. The Daisy pottery wheel arrived complete with a batt system and a set of high-quality tools, making it a fantastic home system for both beginners and advanced potters. Whether you're just starting out or refining your craft, this wheel offers reliability, ease of use, and professional results from the comfort of your own studio. I'm recommending it to everyone in my thursday night pottery class!

11 November 2025
Rated 5 out of 5 stars

Daisy Potters Wheel

Excellent customer service and quick delivery. I love my new daisy wheel and as a beginner all the extras that were included were great to get me started. The wheel is super quiet, I can’t wait to start throwing.

31 October 2025
Rated 5 out of 5 stars

Amazing company to deal with

Amazing company to deal with. I ordered the potters wheel , received a call to ask if delivery would be ok in a couple of days . It arrived on time and the delivery men carried it into the house for me
It was easy to set up so now I have to practice , practice , practice !

7 November 2025

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