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Killer Candy Reviews 84

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TrustScore 3 out of 5

3.0

Candy Store
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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, finding items to be exactly as described and well-packaged, often with bubble wrap and sturdy boxes. Reviewers frequently praise the good selection and pricing, along with quick delivery, even during busy periods like Christmas. Several people express satisfaction with the service and indicate a willingness to order again. However, a significant number of customers report issues with orders not arriving, often being told they were lost in transit, and experiencing difficulties with communication and obtaining refunds. Some reviewers also mention a lack of tracking information and unfulfilled promises of resending orders or processing refunds in a timely manner. There are also isolated complaints about product quality, such as items being out of date or tasting unusual.

What people talk about most

Order

Customers consistently note ambiguous experiences with order, with many reporting significant issues such as... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction, noting good... See more

Refund

Consumers find refund experiences to be ambiguous, with many reporting significant delays and difficulties in... See more

Service

Users describe ambiguous interactions with service, with some customers expressing extreme dissatisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered liquorice before Christmas and still not received it. However they have now come back to me and are delivering my order personally as I live quite close to their headquarters. You can't do bet... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. The item was absolutely perfect, arrived quickly and just as described. The packaging was great too, lots of bubble wrap and a strong outer box. I would definitely order from this s... See more

Company replied

Rated 5 out of 5 stars

Great sweets delivered within 3 hours of ordering on a FB advert. We ordered the 1 kg Pick n Mix pouches and are very happy with the quality of them. Will definitely order again 😀

Company replied

Company details

  1. Candy Store

Written by the company

Killer Candy supply a huge range of sweets and candies. Our selection of British Sweets is huge, from retro favourites to TikTok trending and everything in between you’ll find it on our website. Killer Candy also stock a great range of candies from overseas, such as a great American range and treats from Japan and the Far East. Stuck for a gift? Check out Killer Candy’s amazing gift ranges, which include the famous Skull Jars.

Contact info

3.0

Average

TrustScore 3 out of 5

84 reviews

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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