I started using the shampoo and conditioner 8 weeks ago. It's incredible! I have thick hair, but it was shedding constantly and I was picking many hairs off my clothes every 10 minutes. By week 4 th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
Company was very responsive to my concerns. I was allergic to an ingredient in the prevention serum and asked them whether I could return it. They very kindly said I could keep it and gift it friends... See more
Company replied
Customer service is a refreshing experience with Kilgour MD. I was able to cancel my subscription with ease, no guilt or pressure. The shampoo/conditioner simply dried my scalp & hair too much, I had... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.1
Great
544 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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just another way to get greedy money…
just another way to get greedy money from people with thinning hair. I used this for 3 months absolutely 0 results.
TOO EXSPENSIVE
TOO OVER PROMISED
BAD PRODUCTS
1 March 2026
Unprompted review
Reply from KilgourMD
We’re very sorry to hear how disappointed you are with your experience. We understand how frustrating it is to invest time, hope, and money into a product and not see the results you were expecting after three months of consistent use.
Hair loss is a complex issue with many underlying causes, and while many customers do experience improvement, unfortunately not every individual responds the same way. We never want anyone to feel misled, and we appreciate you sharing your honest feedback regarding both expectations and value.
We also understand your concerns about pricing. Our formulations are designed with specialized ingredients and are manufactured in small batches with a focus on scalp health and hair restoration, but we recognize that the investment is significant — especially when results do not meet expectations.
If there is anything we can still do to review your experience or assist further, our team is always available at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
hair growth! but reaction to serum
I have been experiencing a receding hairline and thinning areas on my scalp for about 2 years and have tried several products. I chose to try another product - KilgourMD serums - because of the testimonials and money-back guarantee. I experienced new growth within 2 months! However, I could not tolerate the serums. My scalp became scaly and itchy and the skin on my face felt itchy as well, especially at the hairline. I am sensitive to many personal care products and scents, so I was not surprised, but was very disappointed to not be able to continue using the serums. I wrote to Customer Care who listened and responded immediately. I received a full refund within about 10 days of my request. I highly recommend you give this product a try!
9 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing such a thoughtful and balanced review. We’re thrilled to hear that you experienced new growth within just two months — especially after struggling with thinning and trying several other products.
At the same time, we’re truly sorry that scalp sensitivity and irritation prevented you from continuing. We completely understand how disappointing that must have been, especially after seeing encouraging early results. Individuals with sensitivities to fragrances or personal care ingredients can sometimes react differently, and we appreciate you listening to your body and reaching out to our team.
We’re very glad our Customer Care team was able to respond promptly and process your refund smoothly under the guarantee. Your kind words and recommendation mean a great deal to us.
Thank you again for giving KilgourMD a try and for sharing your experience so openly. If you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I had a burning sensation my first time…
I had a burning sensation my first time using the product. I emailed right away letting the company know and within minutes I had a kind email and a refund processing. I was so upset that I’m not able to use this product because I was so excited to try it for my menopausal hair loss but their quick response, concerned and solution was really unexpected and amazing
I recommend this company to anyone that is interested in trying this product. The customer service was fabulous
10 May 2026
Reply from KilgourMD
Thank you so much for sharing your experience so honestly and thoughtfully. We’re very sorry the product caused a burning sensation for you, especially when you were so hopeful and excited to try it for menopausal hair loss. We completely understand how disappointing that must have felt.
At the same time, we’re truly grateful for your kind words about our customer service team. We’re glad they were able to respond quickly with kindness, concern, and a prompt resolution. We believe customers should feel heard and supported, especially when a product simply isn’t the right fit for their scalp or sensitivities.
Your recommendation despite your personal reaction means a great deal to us, and we sincerely appreciate your generosity in sharing that perspective with others. Thank you again for giving KilgourMD a try and for recognizing the care our team strives to provide. 💜
The customer service response was quick…
The customer service response was quick and helpful! They were proactive and offered me solutions before I even asked. They resolved my inquiry before the day was even over and I was very pleased. Lastly, I never felt any pressure. They clearly wanted to make me a happy customer!
9 May 2026
Reply from KilgourMD
Thank you so much for your thoughtful feedback! We’re thrilled to hear that our customer service team was able to respond quickly, proactively offer solutions, and fully resolve your inquiry so promptly.
It especially means a lot to hear that you never felt pressured and instead felt genuinely cared for — that’s exactly the kind of experience we strive to create for every customer.
We truly appreciate your kind words and your support of KilgourMD. If you ever need anything in the future, we’re always here to help at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).😊
I have new baby hairs!
I have new baby hairs! This product delivered for me. I had thinning that was noticeable around my face and in general about the crown. I used the Kilgour MD products as instructed. I sectioned my hair, applied product to scalp and massaged scalp. It has pleasant fragrance, is easily absorbed and my hair is soft and manageable. I believe it is thicker and has grown considerably. I would recommend it if you have thinning hair. I am very satisfied.
8 May 2026
Reply from KilgourMD
Thank you so much for sharing your experience — we absolutely love hearing this! 😊
Seeing new baby hairs and noticeable improvement around the face and crown can be such an exciting milestone, and we’re thrilled that the KilgourMD system delivered meaningful results for you. It also sounds like you developed a really consistent application routine, which can make a big difference over time.
We’re especially glad to hear you enjoyed the feel of the formula as well — from the fragrance and absorption to the softness and manageability of your hair. Hearing that your hair feels thicker and healthier truly means the world to us.
Thank you again for your thoughtful recommendation and for being part of the KilgourMD community. We’re so happy you’re feeling satisfied with your results! 💜
A Company of Integrity!
Unfortunately, I could not use the product as intended daily, applied to a clean scalp.
I requested a refund, and they immediately processed it; it was posted within 24 hours as "refund pending" on the card I used.
This speaks volumes to the integrity of KilgourMD.com! I believe if I had been able to use it daily as instructed, it would have eventually worked.
Thank you for following through so promptly and for handling this without any hassle under your guarantee.
8 May 2026
Reply from KilgourMD
Thank you so much for your thoughtful and gracious feedback. While we’re sorry the product ultimately wasn’t the right fit for your routine and application needs, we truly appreciate you recognizing the integrity of our guarantee process.
We understand that consistency and daily application can be challenging depending on individual circumstances, and we’re glad our team was able to process your refund quickly and without hassle. Providing a fair and straightforward experience is very important to us.
Your kind words and openness truly mean a lot, and we’re grateful you gave KilgourMD a try. If you ever have questions in the future, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I HAVE NEVER HAD SUCH A BAD EXPERIENCE
I HAVE NEVER IN MY LIFE HAD SUCH A HORRIBLE EXPERIENCE FROM A COMPANY AND ITS CUSTOMER-FACING AGENT. I am a brand new customer. This business refuses to take returns, issue refunds, treat customers with respect nor make things right. BEWARE. I ACCIDENTALLY bought 3 months of preventative serum but wanted the treatment-prevention pair. I did not know I was making a mistake. The woman who took my call in customer service right away was very assertive in telling me I made a mistake, it was my fault, I refuse to take responsibility, and I am accountable. Their web site design is confusing and is as much at fault, which is their only means of sales. I am completely disgusted by how I was treated. I will not be buying from them.
6 May 2026
Unprompted review
Reply from KilgourMD
We’re truly sorry to hear about your experience, and especially sorry that your very first interaction with our company left you feeling blamed, dismissed, and disrespected. That is absolutely not the experience we want anyone to have.
We understand how confusing product selection can feel, especially when trying to choose between different systems and bundles online. If the website flow or product presentation contributed to the misunderstanding, that’s important feedback and something we take seriously. Most importantly, you should never feel personally criticized or talked down to when reaching out for help.
We’re also very concerned by your description of the interaction with customer service. Regardless of the circumstances, our goal should always be to communicate with empathy, patience, and professionalism. We clearly fell short in your case, and we sincerely apologize for that experience.
We would genuinely appreciate the opportunity to review what happened, including the order details and communication you received, to see whether there is a path toward a better resolution. Please reach out to us directly at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT) and ask for a management review of your case.
Thank you for taking the time to share this feedback. Even when difficult to hear, it is important and helps us improve.
A+ For Service and Product
When I have had questions for KilgourMD, they have been answered immediately and the team has been so warm and friendly! I am only 1.5 bottles into treatment and so I don't have any new hair growth yet, but my hair is suuuper soft and fuller than it has been in a very long time. I have MAST cell issues (histamine intolerance) and my scalp has been dark pink and so sensitive for years now. Not dry, but burning and itching. It is now a normal color and the sensitivity is gone. So clearly my scalp is so much happier and healthier! All I need now is to see those new baby hairs growing!
5 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience in such detail. We’re especially grateful to hear not only that your hair feels softer and fuller, but that your scalp itself feels healthier and more comfortable.
Dealing with long-term scalp sensitivity, burning, itching, and inflammation — especially alongside mast cell or histamine-related issues — can be incredibly frustrating and exhausting, so hearing that your scalp has calmed down and returned to a healthier appearance truly means a lot.
We’re also so glad our team has been warm, responsive, and supportive whenever you’ve reached out. That’s exactly the kind of experience we hope every customer has.
And yes — at only about 1.5 bottles in, you’re still relatively early in the process for visible regrowth. The improvements you’re already noticing in scalp health and reduced irritation can be very encouraging foundational signs. We’ll be cheering you on for those baby hairs next! 😊
Thank you again for trusting KilgourMD and for being part of our community. 💜
Your team did a great job
1 May 2026
Reply from KilgourMD
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear our team did a great job.
Providing thoughtful, responsive support is very important to us, and it means a lot to know you had a positive experience. If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I feel your product has really helped…
I feel your product has really helped my hair. And when I realized after my 3 order from your website, that somehow I was put on the monthly program, but didn’t want that, I alerted the company and it was taken care of promptly. I love excellent customer service and appreciated that I received this along with a really good product. Thank you.
29 April 2026
Reply from KilgourMD
Thank you so much for your thoughtful feedback! We’re thrilled to hear that the product has truly helped your hair and that our team was able to quickly resolve the subscription issue once you brought it to our attention.
We completely understand that subscription preferences can vary, so making adjustments promptly and respectfully is very important to us. It means a great deal to know you felt supported not only by the product itself, but also by the customer service experience.
Thank you again for your trust and kind words — we truly appreciate your support and are grateful to have you as part of the KilgourMD community! 😊
I can't say enough positive things…
I can't say enough positive things about this product and customer service. My emails have been answered quickly and professionally. I love the product and have had a lot of success. I highly recommend Kilgour products.
6 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your incredibly kind feedback — it truly means a lot to us. We’re thrilled to hear that you’ve had such a positive experience with both the products and our customer service team.
Knowing that you’ve seen great success and felt supported with quick, professional communication is exactly what we strive for. Your recommendation is deeply appreciated.
Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Really helped with hairloss
After using the shampoo and conditioner as directed, I have noticed a reduction in scalp buildup and hair loss has really lessened. This was immediate.
28 April 2026
Reply from KilgourMD
Thank you so much for sharing your experience! We’re thrilled to hear that you noticed an immediate reduction in scalp buildup and less hair loss after using the shampoo and conditioner. A healthier scalp environment can make a significant difference, and it’s wonderful to know the products are helping.
We truly appreciate your support and are honored to be part of your hair health journey. If you ever have questions or need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
The team was excellent and offered…
The team was excellent and offered great assistance. I highly recommend them and their products.
5 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words and recommendation! We’re delighted to hear that our team was able to provide excellent assistance and support throughout your experience.
Your trust in both our products and our customer service truly means a lot to us. If you ever need anything, we’re always here to help at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Customer Service was exceptional
Customer Service was exceptional! I inquired about ingredients due to an allergy I have. Christiana was knowledgeable, very quick to respond, and very kind. My questions were not common and she took the time to give me thorough answers. I am going to try this product, now. Had she not been so thorough, I wouldn't even consider trying the product with my allergy.
28 April 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing this thoughtful feedback. We’re especially glad to hear that Christiana took the time to answer your allergy-related questions thoroughly and with care.
We know how important it is to feel confident and informed, particularly when allergies or sensitivities are involved — and we’re proud that she was able to provide the level of detail and support you needed to feel comfortable trying the product. We’ll be sure to pass along your kind words to her.
Thank you again for giving KilgourMD a chance. If any other questions come up along the way, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Reply from KilgourMD
Thank you so much for the 5-star feedback! We truly appreciate your kind words and are thrilled to hear you had a great experience with our customer service team.
Providing responsive, thoughtful support is very important to us, and it means a lot to know we delivered that for you. If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Reply from KilgourMD
Thank you so much for your kind feedback! We’re delighted to hear that you received a prompt response and had a great experience with our customer service team.
Providing quick, helpful support is very important to us, and we truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Awesome customer service
I haven’t even tried this yet however I had a shipping issue (my fault) and I quickly reached out to the company who handled the situation promptly and professionally
I have even more confidence in the company now and am eager to start this new regimen I am beginning. I will come back and review again once I begin using it. Thanks for being a reputable company.
28 April 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words and for giving us the opportunity to help. We’re glad our team was able to resolve the shipping issue quickly and professionally — even before you’ve had a chance to start the product.
Building trust and providing responsive support is incredibly important to us, so it means a lot to hear that this gave you even more confidence in the company. We’re excited for you to begin your new regimen and look forward to hearing how things go for you.
If you ever have questions along the way, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Their customer service was excellent
Their customer service was excellent, I made an error on my order and they quickly resolved
9 April 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind feedback! We’re glad our customer service team was able to quickly resolve the issue and make the process easy for you.
Mistakes happen, and we’re always happy to help get things sorted out as smoothly as possible. We truly appreciate you taking the time to share your experience.
If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great product, excellent service
Great product and excellent customer service! Mae recently helped me resolve a problem quickly with kindness and professionalism! I already loved the product and great customer service too! Can’t beat it!
27 April 2026
Reply from KilgourMD
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving the product and that Mae was able to help resolve your issue quickly with kindness and professionalism. We’ll be sure to pass along your kind words to her — she’ll truly appreciate it.
Providing both effective products and exceptional customer service is exactly what we strive for, so it means a lot to hear that reflected in your experience.
Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Feedback should be provided to the…
Feedback should be provided to the delivery service you use not to mark something as delivered when it is not. It's a waste for the customer's time to track it and customer service's time to respond. It's also a poor business model.
21 April 2026
Reply from KilgourMD
Thank you for your feedback — we understand your frustration, and you make a fair point. When a package is marked as delivered but hasn’t actually arrived yet, it creates unnecessary stress for customers and additional work for everyone involved.
While delivery scan accuracy is controlled by the shipping carrier, we absolutely agree that these situations should be minimized, and we do provide feedback to our carriers when issues like this occur repeatedly. Reliable delivery is an important part of the overall customer experience.
We appreciate you taking the time to share this perspective, and we’re sorry for the inconvenience this caused. If there’s ever anything we can do to help track down or resolve a shipment issue, our team is always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
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