KilgourMD Reviews 

Reply from KilgourMD

May 6, 2026

Thank you for your feedback — we understand your frustration, and you make a fair point. When a package is marked as delivered but hasn’t actually arrived yet, it creates unnecessary stress for customers and additional work for everyone involved.

While delivery scan accuracy is controlled by the shipping carrier, we absolutely agree that these situations should be minimized, and we do provide feedback to our carriers when issues like this occur repeatedly. Reliable delivery is an important part of the overall customer experience.

We appreciate you taking the time to share this perspective, and we’re sorry for the inconvenience this caused. If there’s ever anything we can do to help track down or resolve a shipment issue, our team is always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

May 6, 2026

Thank you so much for sharing your experience! We’re glad to hear that even early on, your hair is already feeling and looking healthier — and that you’re enjoying the scent as well.

Hair growth and density improvements can take time, so those early changes in hair quality and scalp feel are very encouraging signs. We’re also happy to hear our communication and support have been helpful along the way.

We truly appreciate your support and look forward to being part of your continued journey. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

May 6, 2026

Thank you so much for sharing your experience! We’re thrilled to hear that you’re seeing new growth, less shedding, and that the product works well for you without making your hair greasy.

You also highlighted something very important — consistency and patience really do matter. For many people, meaningful changes begin to appear around the 3-month mark, so it’s wonderful to hear you stayed with the process and are now seeing positive results.

We’re also glad our customer service team was able to assist you promptly with your subscription questions. Providing flexible, supportive service is very important to us.

Thank you again for your thoughtful feedback and support — it means a lot to us that you feel the experience has been worth it. If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

May 6, 2026

Thank you for sharing such thoughtful early feedback on your experience so far. We’re glad to hear the Treatment and Prevention serums have been easy to apply and that the shampoo and conditioner are working so well for your hair — especially in the Florida humidity!

Regarding the slight greasy feeling after a few days, that can sometimes happen depending on hair type, frequency of washing, or the amount applied. Using a smaller targeted amount directly on the scalp rather than through the hair can often help minimize that effect.

You’re also absolutely right that it’s still early in the process. Hair growth and reduced shedding typically take more time to evaluate, so we appreciate your patience and consistency as you continue the regimen.

Thank you again for giving KilgourMD a try, and we’ll look forward to hearing your updated experience down the road. If you ever have questions, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

May 7, 2026

Thank you so much for your kind feedback. We’re glad our customer service team was able to provide a thoughtful and precise answer to your question.

We believe clear, accurate communication is incredibly important, and it means a lot to know you felt well supported. If you ever have more questions, we’re always here to help at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

May 7, 2026

Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointing this has been, especially after purchasing the shampoo and conditioner with high hopes for your thinning hair concerns.

We understand how upsetting it must have been to experience an orange discoloration and an unpleasant texture change after just one use. In some individuals — particularly those with lighter, gray, white, or chemically treated hair — certain ingredients can interact with the hair shaft and create unwanted yellow or orange tones. While this effect is cosmetic, we completely understand that it can feel alarming and unacceptable if unexpected.

We also hear your concerns regarding the product size, pricing, and your feeling that we did not stand behind the products appropriately. That’s not the experience we want anyone to have, and your feedback is important to us.

We would genuinely appreciate the opportunity to review your refund request and overall experience directly to ensure everything has been handled fairly and appropriately. Please reach out to us with your order details or the email associated with your purchase at hello@kilgourmd.com
or by phone at 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

May 7, 2026

Thank you so much for your thoughtful feedback! We’re glad to hear your inquiry was handled quickly, clearly, and with consistent follow-through. Providing responsive communication and straightforward resolutions is very important to us.

It’s even more wonderful to hear that you’re loving the product and finding it highly effective — that truly means a lot.

We sincerely appreciate your support and your trust in KilgourMD. If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

May 7, 2026

Thank you so much for your amazing feedback! We’re thrilled to hear our team was able to respond quickly and resolve your issue exactly the way you hoped.

Providing fast, efficient, and thoughtful support is something we care deeply about, so your “A+” truly means a lot to us. 😊

Thank you again for your support and for being part of the KilgourMD community. If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT)

Reply from KilgourMD

May 7, 2026

Thank you so much for your kind feedback! We’re delighted to hear that our team was able to provide a detailed and helpful response to your question about application order. Proper application can make a real difference, so we’re always happy to share tips to help you get the best possible results.

It means a lot to know you were impressed by the support experience. If you ever have more questions, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

May 7, 2026

Thank you for sharing your experience so far! You’re absolutely right — hair growth is a gradual process, and subtle changes at the 3-month mark can still be very encouraging signs that the follicles are responding. Consistency and patience really do matter.

We’re also so glad to hear that our customer support team has been responsive and personal in their communication. Providing thoughtful, individualized support is very important to us, and we truly appreciate your kind words.

If you ever have questions as you continue your journey, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

May 7, 2026

Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to address your concerns immediately and provide a quick response.

Knowing you felt supported and left happy truly means a lot to us. We sincerely appreciate your feedback and your trust in KilgourMD. 😊

If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

May 7, 2026

Thank you for sharing your experience — we understand why you’re frustrated, and we’re sorry the process felt inconsistent and disappointing.

You’re correct that hair growth timelines can vary, and while some individuals begin seeing “baby hairs” or visible regrowth around the 4–6 month range, our 90-day money-back guarantee is structured around the initial evaluation period from the original purchase date. We recognize, however, that encouraging continued use while also having a defined refund window can understandably feel confusing or contradictory, and your feedback on that is important.

The additional grace period is intended to provide flexibility, not create frustration, but we clearly did not communicate that in a way that felt fair or supportive in your case.

We would genuinely appreciate the opportunity to review your timeline and prior communications more carefully to ensure everything was handled appropriately. Please reach out to us directly with your order details or the email associated with your account, and we’ll take another look.

You can contact us at hello@kilgourmd.com
or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

May 7, 2026

Thank you for sharing your experience, and we’re truly sorry to hear how disappointed and frustrated you feel.

You’re correct that individuals with very light, white, gray, or porous hair can sometimes experience yellowing or discoloration when certain antioxidant ingredients come into contact with the hair shaft rather than only the scalp. While this effect is cosmetic and temporary, we completely understand how upsetting and unacceptable it can feel — especially when your goal was to improve your hair, not change its appearance.

We also understand your frustration regarding the unopened bottles and the refund process. Our 90-day money-back guarantee applies specifically to the 90-day system after the evaluation period, but we recognize that situations involving sensitivity to discoloration can feel very different from simply “waiting for results.” Your feedback on this is important, and we do not want customers feeling unheard or unsupported.

We would genuinely appreciate the opportunity to review your case again, particularly given the number of unopened bottles you mentioned. Please contact us directly with your order details or the email associated with your account, and we will take another look.

You can reach us at hello@kilgourmd.com
or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

May 7, 2026

Thank you so much for sharing your experience so thoughtfully. While we’re sorry the scent — even though mild — turned out to be a migraine trigger for you, we completely understand that sensitivities can vary greatly from person to person.

We truly appreciate your kind words about our customer service team. We’re glad your questions were answered promptly and that the refund process was quick and straightforward. It also means a lot that you found the product easy to use and lightweight during your time with it.

Thank you again for giving KilgourMD a try and for your generous feedback. If you ever need anything in the future, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

May 7, 2026

Thank you for taking the time to share such a thoughtful and balanced review. We truly appreciate the level of detail and perspective you provided, especially given your long experience navigating hair loss treatments.

We’re sorry KilgourMD ultimately did not provide the stabilization and sustained regrowth you were hoping for, particularly after giving it a full 4-month trial. As you mentioned, menopause and longstanding hair loss can significantly influence the hair cycle and response to treatment, and unfortunately no single solution works the same for everyone.

That said, we’re encouraged that you did observe some new hair activity, even though the retention and stabilization did not progress as hoped. We also appreciate your comments about the formulation itself — especially the non-sticky feel, ease of styling, and application experience.

And thank you as well for clarifying your experience with our cancellation process. We know subscription concerns are important to people, and we’re glad our team was able to respond quickly and make that process smooth and respectful for you.

We truly appreciate you giving KilgourMD a fair and informed trial, and we wish you the very best as you continue your hair health journey. If you ever need anything in the future, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

May 7, 2026

Thank you for sharing this professional perspective. We take feedback from licensed stylists very seriously, especially when it relates to chemical services and hair integrity.

In some individuals — particularly those with lighter, porous, gray, or chemically treated hair — buildup or interaction with certain antioxidant ingredients can affect how the hair responds to services like perms or color treatments. We understand how concerning that can be for both the stylist and the client.

We appreciate you pointing out the texture change and yellowing you observed, and we agree this is important information for customers considering chemical processing while using the product. Feedback like yours helps us continue improving both our guidance and communication around salon compatibility.

If you or your client would be willing, we’d genuinely appreciate the opportunity to learn more about the experience and timeline of use. Our team can be reached at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

May 7, 2026

Thank you for sharing your experience. We’re very sorry to hear that the scent triggered such a strong sensitivity reaction for you. While many customers describe the fragrance as light, we completely understand that sensitivities to scents and certain ingredients can vary significantly from person to person, especially for those prone to headaches, migraines, or chemical sensitivities.

We’re glad our team was able to respond quickly and provide a refund right away, but we also appreciate your honest feedback regarding how the product felt from your perspective. Input like this is valuable and helps inform future formulation considerations, including requests for lower-fragrance or fragrance-free options.

Thank you again for giving KilgourMD a try and for taking the time to share your thoughts. If you ever need anything further, we’re here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

May 7, 2026

Thank you so much for your thoughtful feedback! We’re delighted to hear that the members of our support team who assisted you were friendly, helpful, and genuinely customer-focused in their communication.

We believe kindness and care should come through in every interaction, so it truly means a lot to know that was reflected in your experience. We’ll be sure to share your kind words with the team. 😊

Thank you again for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

May 7, 2026

Thank you so much for sharing your experience. We know how challenging menopausal hair loss can be, so it truly means a lot to hear that KilgourMD helped reduce your shedding and support new growth over time.

We’re especially grateful for your patience and consistency over the 6-month journey, as meaningful changes in the hair cycle often take time. It’s also wonderful to hear that our customer service team provided responsive, caring, and prompt support throughout your experience.

Thank you again for your trust and for being part of the KilgourMD community. We’re honored to be part of your hair health journey! 😊

If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

May 7, 2026

Thank you so much for your kind feedback! We’re delighted to hear your question was answered clearly and directly while still feeling friendly and helpful — that’s exactly the experience we strive to provide.

It’s wonderful to know you’re impressed with the products as well as the customer service. We truly appreciate your support and your trust in KilgourMD. 😊

If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).