Seemed to be out of stock on my first choices. That’s okay, as I can order a different flavor. The great part is that you can switch flavors without having to slowly incorporate the different flavor.... See more
Company replied
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Review summary
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My last order arrived on time & was in good shape. As always my Pack was excited when I brought the box in & began opening it up. Everything that I ordered & one freebie was in the box, as I expecte... See more
Company replied
Everything that I ordered was packaged very well. Nothing leaked & nothing was broke. I'm very happy with the quality of product from Superior Care Pet & Tauro Proline products. I continue to use & t... See more
Company replied
Great high quality products, helpful recommendations, and super speedy shipping. My favourite products are the wood brushes, hydrate line and elixirs, as well as the ionic hand held dryer
Company replied
Company details
About Kika Usa
Written by the company
KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
Contact info
KIKA USA, LLC, 20801 Biscayne Blvd Suite 403 Office 415 Aventura, FL 33180, 33180, Miami, United States
- 1-929-810-3980
- support@kika-usa.com
- kika-usa.com
4.4
Excellent
488 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been on the subscription plan…
I have been on the subscription plan for a while. I received an email stating that you were low on the Superior Care Salmon. There was no more correspondence from Superior Care. So I ordered the food myself. Then I received emails on the shipment and the tracking. Now my dog is almost out of food and UPS email me and said the item was delivered. It was not delivered to my house. I tried compete a claim with UPS but I needed information from Superior such as address, phone #, contact person. I called KIKA this morning and left a message. Noone has called as of yet and I'm out the payment for this food and now I have to find some other food for my dog.
21 May 2026
Reply from Kika Usa
We sincerely apologize for this situation.
We have reordered the products for you, and you should receive them by June 3.
I LOVE this company
I just love this company! The people , the products, the customer support! Everything about them makes it perfect ! The only place I actually enjoy spending my money!
21 May 2026
Reply from Kika Usa
Thank you for your feedback! We’re happy to hear that you liked our products!
I never got the item
I never got the item! says attempt deliver but has tons deliver no issue.
19 May 2026
Reply from Kika Usa
After checking the information in our system, we can see that the products were successfully delivered to you.
We apologize for the delay and for the inconvenience caused.
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear that you liked our products.
Agents were knowledgeable and super…
Agents were knowledgeable and super nice every step of the way. The food I thinking its of good quality
18 May 2026
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear that you liked our products.
Lola’s Official Product Review:
Lola’s Official Product Review:
Shampoo: imprisoning. smelled suspiciously like “self care.” zero stars.
Conditioner: just shampoo’s accomplice. absolutely not.
Bath itself: violation of civil liberties.
BUT.
That cooling towel afterward????? THAT was luxury. That was spa. That was “retired heiress being gently misted on a yacht” energy. I would like 14 more immediately.
Overall review: baths suck but I survived bravely and deserve rotisserie chicken compensation.
7 May 2026
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear that you liked our products.
Will not take returns if opened
Will not take returns if opened . How do you know if it works if you don’t try it? Obviously do not stand behind your product otherwise you would give a refund as the product doesn’t work
23 May 2026
Unprompted review
Reply from Kika Usa
We understand your concern, however, opened products cannot be returned for hygiene and safety reasons. This is a standard policy applied to ensure product integrity for all customers.
Product lost upon delivery
Product lost upon delivery. Reached out to company and no response. No one returned call or voicemail. Will not recommend.
5 May 2026
Reply from Kika Usa
We have already responded to your inquiry and provided delivery confirmation, including photos showing that the parcel was successfully delivered.
If you are still unable to locate your package, please contact us again and we will gladly re-check everything with the courier service and assist you further.
Unique items and fast shipment.
15 May 2026
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear that you liked our products.
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear that you liked our products.
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear that your order arrived quickly.
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear that you liked our products.
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear that you liked our products and that your order arrived quickly.
Reply from Kika Usa
Thank you for your feedback! We’re glad that you liked our products.
My dog has bad tear stains
My dog has bad tear stains, on a white dog it looks awful. I am doing all I can to avoid this . Hope your year reduction formula works.
1 May 2026
Reply from Kika Usa
Thank you for your feedback! We hope that our products will help your puppy overcome the tear stain problems.
Great products fast shipping
30 April 2026
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear that you liked our products and that your order arrived quickly.
Reply from Kika Usa
Thank you for your feedback! We’re glad that you liked our products.
Fast and my fur baby loves the food
Fast and my fur baby loves the food; appreciate the free gift
27 April 2026
Reply from Kika Usa
Thank you for your feedback! We’re glad that you liked our products.
Reply from Kika Usa
Thank you for your feedback! We’re glad that you got your order fast.
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