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Keysafe (UK) Ltd Reviews 324

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TrustScore 4.5 out of 5

4.4

Business to Business Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the speed and efficiency of the service, often noting how quickly processes are completed, sometimes within minutes or hours. Many found the user experience to be smooth, straightforward, and easy to navigate, appreciating the simplicity of the platform and the reduction of typical hassle. However, some customers were dissatisfied with the website, reporting issues with forms not saving information or taking significantly longer to complete than advertised. A few other people also felt that the staff was unhelpful or that the process lacked transparency, leading to delays and a lack of updates.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience, highlighting its ease of use,... See more

Service

Consumers find service to be positive, with many praising the speed and efficiency of the process. Reviewers... See more

Response time

People report positive experiences with response times. Many customers praise the quick turnaround, with some... See more

Website

Customers had ambiguous experiences with the website. Many reviewers found the platform to be very easy to... See more

Staff

Clients share ambiguous opinions on staff. Many customers praise the staff for being professional, helpful,... See more

Based on these reviews

Rated 4 out of 5 stars

It was good, it saved my details from a previous entry and made everything smooth. 4 stars only because I think it said the form takes up to 4 minutes to complete, where it took me about 35 minutes (I... See more

Rated 4 out of 5 stars

Would be beneficial if when declaring. Job status / retired . That you add a further option to declare more than one option . Ie retired but have oar time work and additional income .

Rated 5 out of 5 stars

"Fast, easy, and efficient. I was worried about how long referencing would take, but Keysafe handled it within days. The online system is simple to navigate, and the support team was helpful whenever... See more

Rated 5 out of 5 stars

This was so easy to use, but remember to have all your information to hand! Passport, old landlords details, etc etc. it does allow you to go back in but does not save your information already added.... See more

Company details

  1. Business to Business Service

Information provided by various external sources

Specialist insurance for landlords of UK residential let properties. Rent Protection & Legal Costs, Emergency Home Assistance, Buildings & Contents and Referencing.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

324 reviews

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Replied to 3% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Eyyup

Hi,
Everything was very clear and fast.
Thank you everyone.
Regards.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience with this company was excellent

My experience with this company was great, it safe time of going through tedious paper work, previously, when renting, you Will be asked to bring , different kinds of paper work, such as contract, payslip etc, but with keysafe, it direct, no need to send such documents, and was suprise, it was so fast, love it.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Made my rental process so much easier

I was really impressed with how quick and simple Keysafe’s instant referencing was. I got my decision instantly, avoided all the usual delays, and the platform was very easy to use. It took a lot of stress out of the rental process and helped me move in faster. Definitely recommend.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect though out

From arranging a viewing to telling us we have been accepted everything was so smooth. The day of the viewing, nicky walked us through then allowed us time to look ourselfs. From there, Nicky passed us on to Kayleigh who has been very attentive with keeping us up to date then finally telling us we have been accepted. Kayleigh helped with any question we had.

9 April 2026
Unprompted review

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