Keylite Roof Windows Reviews 

Firstly I bought the incorrect blind. Keylite quickly arranged it's return and the replacement arrived super quickly. Secondly, the blind is very easy to fit, way easier that blinds for Velux windows.
The blinds are excellent

Had a problem with a couple of roof windows. From start to finish it was an excellent experience. Richard was the service engineer who came to sort the problem out. He was very knowledgeable, efficient polite and went above and beyond to correct the problem. Thank you.👍

We have three roof windows from keylite all fitted by our usual fitter. Last month one window in our brand new kitchen started letting in water damaging the new decoration and plaster. Our builder came out to inspect on three occasions and could not locate any fault with the installation. Interestingly when it was raining and the window was open, despite the rain coming in, the area where the water was coming in stopped. This has been reported to keylite and the responses and response times have been disappointing, particularly given how much rain we are having at the moment.

Great quality, well designed loft ladder. Fitted perfectly to the specified dimensions.

Bought blinds from KeyLite during Christmas Sales. Process was easy, the blinds are good quality and easy to install. Could do with better updates on shipping I,e, dispatch notifications and tracking numbers.

Inadequate customer service. We had bought and installed Flat roof glazing from Keylite and also bought the premade angled former recommended with the window.
It appears that windows have been leaking for some time due the window not being at the correct fall. We contacted Keylite in October and an engineer came out in November. He spoke with customer services about the fall issue on the former and was asked to take pictures and submit a report.

The customer care team have since refused to acknowledge all of the points raised on the report and will not admit that the former was angled at all, The photos on the report clearly show that the former is 130cm on one side and 150cm.
Keylite have said it is incorrect fitting, although the instructions were followed.

Interestingly, the former unit is no longer available to purchase online, could that be due to a known issue with the unit?

Response to your reply of 12/02/26. The window is fitted at an inadequate height due to a manufacturing error with the preformed upstand from you. You mentioned this is 150mm all the way round. It is not, it is 150mm on one side and 130mm on the other side. Yet this fall is not sufficient. Why would anyone buy a preformed upstand fo you if it had the incorrect angled fall? You have images and details of this on your report, yet you refuse to acknowledge this. The incorrect fall is a fault of your upstand.

Saved a lot of money going direct with company so helpful with measurements etc and easily installed they look great

We have had an extremely disappointing experience with Keylite.

After just four years, our Keylite roof window failed and began leaking water into the property. This was not a minor issue. We had six independent professional roofers inspect the window, and every single one was in complete agreement that the window itself had failed and needed to be fully replaced. Replacement is a very expensive and disruptive job.

Despite the window being well within its 10-year warranty, Keylite repeatedly refused to honour it. We provided extensive evidence, photographs, and professional opinions, yet none of this made any difference. No matter how much proof we sent or how many qualified experts confirmed the failure, Keylite would not accept responsibility.

As a result, we now have no choice but to replace the window at our own expense, using a different brand (Velux). Paying out of pocket for something that should clearly have been covered under warranty is incredibly frustrating and disappointing.

Based on our experience, the warranty offered by Keylite does not provide the reassurance you would expect. I would strongly caution anyone considering their products to think carefully about how much confidence they place in the warranty if something goes wrong.

I’m very pleased with my blinds, they arrived when expected and were easy to fit.
Thank you.

Easy to purchase
Staff explained the options
Easy to fit the Blinds

I phoned up and needed a favour; I needed just one loft ladder delivered to me quite quickly. I spoke to Alicia Chan and she managed to organise this delivery well in time for me! I am extremely grateful for her swift response!

I had to purchase some blinds from Keylite Roof Windows and dealt with a most helpful and very professional young lady, Alicia Chan. The order was placed and the blinds arrived before the due date.
Thanks Alicia, your help was greatly appreciated.

From start to finish, Martin Ledder and Kritika Saini were Friendly, honest and professional.

They did exactly what they said and the product is second to none.

really easy to deal with and professional at all times
quick at sending emails back with pricing Kritika is really good and asks all the right questions excellent service

Quick response. Accurate and helpful

Ladder received on time. Great quality.

I can always rely on Kritika for quick and efficient responses for anything we require or need guidance with.

service from quotation to sale

We find Keylite very friendly and professional.
The service has never let us down , and the technical back up is also extremely helpful, would highly recommend.