Keylite Roof Windows Reviews 

I was in some distress when I ordered a blind and there was a minor problem but time was of the essence. Alicia (Chen) was incredibly patient and the blind was delivered on time. The blind is excellent and we were so glad that all went well.

Daniel in customer care was absolutely brilliant. Nothing was too much trouble and he was so helpful in resolving my issues.

My blinds came faulty and after complaining to customer service, nobody got back to me

Quick delivery, perfect fit, looks and works great.

Great loft ladder.
First ladder turned up damaged in transit, very easy to call and speak to a human, Kritika had a replacement organised and out for delivery within minutes of my call which arrived next morning at 7.30am not affecting my work schedule.
Mishaps happen when overnighting bulky items but the way they dealt with this was superb, highly recommend Keylite.

My blind is under warranty and contacted the customer services to try to get another blind - you might as well be speaking to a brick wall. Customer services are no help at all and lie, Tech Services whom I then escalated this too never ring back and promise me they have sorted it and ordered a new blind, then try to confirm that it has been ordered and the lied as it has been done. Don't try to contact anybody as they seem to be working from home (Which is fine) and then if they don't want to speak to you the customer services just say they are on a team call. This issue is not recent it has been going on for months and still no closer. Good luck peeps

We have two roof skylight windows from Keylight in an extension which was built in 2020. They have blinds fitted which are excellent. Very easy to open and close. Unfortunately one of the windows has started to leak. I reported it to Keylight at the start of December. After numerous phone calls I sent an email of complaint in January. Eventually I got an Email 20th January to say they would come and look at the window. The engineers arrived on time a month later! The engineers found wood in the window frame was rotten and the cause of our issue. The engineers explained Keylight would be in touch about getting him back out to replace the unit. 2 weeks later I phoned them as I hadn’t heard anything. I received an apology and was told someone would be in touch.3 weeks later I’m still waiting.

We had three roof windows fitted during our loft conversion in October 2023. In just two years the leaks, condensation and rot we’ve experienced has been dismal. Keylite customer services are terrible. Completely ignored the leak fault and kept zoning in on condensation issue to reinforce their policy of not covering condensation. I knew this prior to making contact, but they’re the only windows in the house that suffer. They are completely uninterested in the rainwater leaks and interior damage to my walls, or the varnish that’s peeling off the windows. Communication with them is awful at it’s best. Rude, dismissive and sporadic. They will address anything they can reject as non-fault and ignore everything else. I asked for an inspection and they wanted £395 to send someone to look at them. Just look, not repair. I would strongly recommend avoiding Keylite windows unless you want to replace them with Velux within 3 years.

Quick delivery

Fast delivery and the remote controlled solar powered blind was easy to fit and works well. I will be ordering more.

eaey to order arrived on time and easy to fit, strong and sturdy loft hatch

Excellent customer service.
Advised and went above and behind to help.

Great product, neat, easy to fit, well insulated my reason for purchase would highly recommend

Good product easy to uses bit prices for what it is

I ordered a pair of blinds for our two Keylight roof windows, using the code
On the window I confirmed the size.
These were delivered very promptly and I installed them following the included guide leaflet. Simple enough for anyone with a bit of DIY understanding, I marked and pilot drilled the screw holes for the brackets as well as the guides for the blind fabric.
There was an issue with one of the blinds. This was soon resolved by the very helpful team on the help email with an explanation of the problem and a couple of photographs to back this up the replacement was again quickly dispatched.
A very happy customer, thank you Keylight.

Great selection easy install i didn't even have to go on the roof I've fitted a few of these windows would highly recommend 👌

Great product, very happy with service and delivery time.

Good product. Easy to fit with clear instructions works really well.

Ordered the blinds, it stated two working days for delivery, called up as not received and was advised not in stock until march? Not one email or correspondence to advise of the delays? I had to call up my self to find out, a day taken offf work to wait in for them I work away a lot and just feel someone could have reached out to advise of the delay?

Waiting way to long order was lost rang 3 times before I could get it sorted arrived 2 weeks later