Having no experience with Equity release whatsoever. I chose Key Equity because of their good positive reviews and I wasnt disappointed. Joseph Withers took us through the whole process guiding and ad... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were helped by Tony Salter of Key Equity Release. He was thorough, friendly yet professional, and helped us understand the full implications of what we were doing, giving us plenty of choice and... See more
Company replied
A highly recommended company I was given a recommendation via friends who had dealt with Neil Clarke previously. Neil was there every step of the process and always on the end of the phone when... See more
Company replied
Tom Walmsley worked with us to update our wills. He was friendly, helpful and knowledgeable. He explained things clearly, outlining our various options and most importantly he listened to what we were... See more
Company replied
Company details
Written by the company
Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you. Because your home — and your peace of mind — mean more.
Key Equity Release
Written by the company
- Equity Release
- Trusted, award-winning equity release specialist
- Highly experienced
- We have over 25 years' experience. We've helped more than a million customers with tailored equity release advice. Once we've taken the time to understand your needs, we’ll have a sound idea of what the right plan is for you.
- We're regulated experts
- Key is regulated and a proud member of the Equity Release Council
Contact info
Baines House, PR2 9ZH, Preston, United Kingdom
- 0800 531 6027
- customer.relations@krgroup.co.uk
- keyadvice.co.uk
4.9
Excellent
18K reviews
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Equity release
Key made the process easy and straightforward, i would like to mention Will Thom who made me feel at ease, and helped me through the process.
22 July 2026
Unprompted review
Reply from Key Equity Release
We're delighted to hear that the process was easy and straightforward for you. We appreciate you sharing your positive experience and kind words about our team member. Thank you for your feedback!
Key Equity Release
Key equity was a great choice to see me…
Key equity was a great choice to see me through the equity release process. All was very professional throughout and even five years after taking the equity out they were still willing to help me confirm a few things with me as it’s time to sell up.
16 July 2026
Unprompted review
Reply from Key Equity Release
We're delighted to hear that your experience with us was professional throughout the equity release process. It's wonderful to know that we could still assist you with your queries even years later, especially as you prepare to sell your property.
Key Equity Release
Neil Clarke
Just to say that the service i received was second to non from this company . Nothing was to much trouble keeping you informed every step of the way .
I have to give a special mention to NEIL CLARKE who is one of the nicest guys i have ever had the pleasure of dealing with ! he was so understanding polite and courteous. And took his time explaining every detail of the process . If you are thinking of using this company then simply ask for Neil Clarke
17 July 2026
Unprompted review
Reply from Key Equity Release
We are so happy to hear about your excellent experience with us and truly appreciate you taking the time to share your feedback. We are especially delighted to know that our team kept you informed and provided exceptional service throughout the process. We will certainly pass along your kind words to the individual you mentioned; we are incredibly proud of our dedicated staff. Thank you for your wonderful recommendation!
Key Equity Release
Lesley Frame
Lesley Frame.
Very helpful and understanding to my ignorance in such matters, I would highly recommend an appointment with this professional person as she genuinely wants to help you get the best deal done for you as an individual case.
6 July 2026
Unprompted review
Reply from Key Equity Release
We are so glad to hear that our team was helpful and understanding, and that we could assist you in securing the best possible outcome. We truly appreciate your kind words and recommendation.
Key Equity Release
Excellent Professional Service
Excellent professional service, very friendly and helpful, would recommend the service to every one.
I would always prefer a face to face meeting with the Company.
8 July 2026
Unprompted review
Reply from Key Equity Release
We're so happy to hear you had an excellent experience with our professional and friendly service! We appreciate your feedback regarding face-to-face meetings.
Key Equity Release
Andrew Warby Advisor
Having dealt with this company before I had every faith in them to deal with them again. This time we were given a terrific advisor to guide us through the journey. Andrew Warby was so easy to deal with totally knowledgeable about the product and an overall very nice guy.
Andrew kept us informed throughout and if he said something will happen such a day it will.
Thank you to Andrew and to Key
7 July 2026
Unprompted review
Reply from Key Equity Release
We are so pleased to hear about your positive experience and renewed trust in our services. It's wonderful to know that our adviser provided such knowledgeable and helpful guidance throughout your journey, keeping you well-informed every step of the way. We truly appreciate your kind words.
Key Equity Release
Neil Bell. Equity Release Financial Advisor
I was found Neil Bell to be very helpful and honest in advising and helping me in achieving Equality Release and would highly recommend him.
15 May 2026
Unprompted review
Reply from Key Equity Release
We are delighted to hear that our adviser was helpful and honest in assisting you with your release. We truly appreciate your recommendation.
Key Equity Release
Key Equity Release made our journey…
Key Equity Release made our journey through what we thought would be quite a difficult subject to grasp relatively easy ,with Michael Faulkners help understanding and experience with advise at every step of the way
1 July 2026
Unprompted review
Reply from Key Equity Release
We are delighted to hear that we made a potentially complex process straightforward for you. It's wonderful to know that our support and advice were helpful every step of the way.
Key Equity Release
Andrea Love was extremely helpful and…
Andrea Love was extremely helpful and guided us through the whole process of making a will and drawing up Powers of Attorney which can be quite overwhelming, Highly recommended.
11 June 2026
Unprompted review
Reply from Key Equity Release
We're so glad to hear our team provided such helpful guidance during what can be a complex process. Thank you for your kind words and recommendation!
Key Equity Release
Professional from first enquiry to…
Professional from first enquiry to final settlement.Jo our advisor helped us through the process and explained everything in detail.The legal team are brilliant Thanks to Nicola and her team.once again thanks to Jo and the team at Key.
1 July 2026
Unprompted review
Reply from Key Equity Release
We're delighted to hear that our advisor and legal team provided such a professional and detailed experience from start to finish. We truly appreciate your kind words and are so glad we could assist you.
Key Equity Release
ANDREW WARBY WAS PROFESSIONAL AND…
ANDREW WARBY WAS PROFESSIONAL AND EXTREMELY
HELPFUL AND FRIENDY AND IT WAS EASY TO GO THROUGH THE PROCESS WITH HIM
1 July 2026
Unprompted review
Reply from Key Equity Release
We're so happy to hear our team member provided such a positive and helpful experience. We appreciate your kind words!
Key Equity Release
With Neil Clarke’s guidance and…
With Neil Clarke’s guidance and expertise we were able to overcome bumps in the road to finalise my mortgage. He was constantly available and updated me as and when. An extremely nice and courteous man. I would highly recommend him and his services.
22 June 2026
Unprompted review
Reply from Key Equity Release
We're delighted to hear that you received excellent guidance and expertise throughout the mortgage process. It's wonderful to know that our team was constantly available and kept you updated. Thank you for your kind recommendation!
Key Equity Release
I have recently dealt with Alex…
I have recently dealt with Alex Campbell who was superb from start to finish. Discussing various options, arranging a solicitor, updating me throughout the process which, in total took around 3 weeks before money was transferred to my account. Definitely recommend.
21 June 2026
Unprompted review
Reply from Key Equity Release
We are so pleased to hear about your excellent experience with our team member. It's wonderful to know we could assist you efficiently and keep you informed throughout the process. Thank you for your kind recommendation!
Key Equity Release
Tom Walmsley explained everything very…
Tom Walmsley explained everything very clearly, he is very polite and knowledgeable. He explained everything in language we could understand. A very pleasant experience.
24 June 2026
Unprompted review
Reply from Key Equity Release
We're so glad to hear that our colleague provided such a clear and understandable explanation, making your experience a pleasant one. We appreciate your kind words!
Key Equity Release
Outstanding and Stress-Free Equity Release Advice
I can highly recommend Neil Clarke. From our first meeting I felt at ease and in safe hands. He was professional, knowledgeable and understood my reasons for making such a big decision. Neil put me at ease by explaining each step of the process carefully and pointing out other options I might choose. This made me realise that I had made the right choice in Equity Release but never felt pressurised into making that decision.
Communication was excellent and I enjoyed our chats on many other topics after the important issues had first been dealt with!
The whole process was remarkably smooth, easy , quick and stress-free.
I can highly recommend Neil Clarke for his expert guidance, friendly manner and lovely personality.
Thank you for everything.
18 June 2026
Unprompted review
Reply from Key Equity Release
We are so pleased to hear about your positive experience and that you felt at ease throughout the process. It's wonderful to know that our guidance, clear communication, and friendly approach made such a significant difference. Thank you for sharing your kind words; we truly appreciate your recommendation.
Key Equity Release
My adviser
My adviser, Joe Withers, provided an excellent service, making sure I understood the process with no pressure put upon me. Once a decision was made by me Joe followed it through with total professionalism.
Thank you
Christine
10 June 2026
Unprompted review
Reply from Key Equity Release
We're so glad to hear you had such a positive experience and appreciate you sharing your feedback. We always aim for clear communication and professionalism.
Key Equity Release
Very professional service and they…
Very professional service and they listen to your circumstances which isn't always the case thoroughly recommended and trusted
16 June 2026
Unprompted review
Reply from Key Equity Release
We truly appreciate your kind words! We are delighted to know our professional service and attentiveness made a positive impact.
Key Equity Release
Leena Mistry was very professional
Leena Mistry was very professional, knowledgeable, informative and friendly.
14 June 2026
Unprompted review
Reply from Key Equity Release
We're so glad you had such a positive experience with us. Thank you for your kind words!
Key Equity Release
Assistance update
From start to finish every consideration was given to our requirements.
Would not hesitate to recommend
13 June 2026
Unprompted review
Reply from Key Equity Release
We are so pleased we met your requirements. Thank you for your wonderful recommendation!
Key Equity Release
Tom Warmsley was our advisor for us to…
Tom Warmsley was our advisor for us to make our wills and lasting power of attorney he was brilliant gave us all the information we needed and helped us complete the project we highly recommend you contact him to help you with yours
12 June 2026
Unprompted review
Reply from Key Equity Release
We're so happy to hear our advisor provided brilliant assistance with your wills and lasting power of attorney. We appreciate your high recommendation and kind words!
Key Equity Release
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