Key Equity Release Reviews 

17,905
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, patient, and knowledgeable staff for guiding them step by step through difficult financial and legal processes without ever making them feel rushed or pressured. People highlight that the overall service is exceptionally professional, providing clear explanations and maintaining excellent communication that makes the journey entirely smooth and stress-free. Some reviewers were not happy with occasional communication gaps, noting instances where advisors failed to return scheduled phone calls or conducted rushed consultations. Others mentioned experiencing frustrating delays or having to make multiple attempts before finally receiving the necessary assistance from representatives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing advisors as friendly, knowledgeable,... See more

Service

Customers report widespread satisfaction and appreciation for the service provided by the advisors. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for making the... See more

User experience

Clients share positive opinions on user experience, highlighting how advisors explain every step clearly and... See more

Customer communications

People report positive experiences with contact, highlighting helpful, knowledgeable, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having no experience with Equity release whatsoever. I chose Key Equity because of their good positive reviews and I wasnt disappointed. Joseph Withers took us through the whole process guiding and ad... See more

Company replied

Rated 5 out of 5 stars

We were helped by Tony Salter of Key Equity Release. He was thorough, friendly yet professional, and helped us understand the full implications of what we were doing, giving us plenty of choice and... See more

Company replied

Rated 5 out of 5 stars

A highly recommended company I was given a recommendation via friends who had dealt with Neil Clarke previously. Neil was there every step of the process and always on the end of the phone when... See more

Company replied

Rated 5 out of 5 stars

Tom Walmsley worked with us to update our wills. He was friendly, helpful and knowledgeable. He explained things clearly, outlining our various options and most importantly he listened to what we were... See more

Company replied


Company details

  1. Pension Fund
  2. Financial Consultant
  3. Mortgage Broker

Written by the company

Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you. Because your home — and your peace of mind — mean more.

Key Equity Release

Written by the company

Equity Release
Trusted, award-winning equity release specialist
Highly experienced
We have over 25 years' experience. We've helped more than a million customers with tailored equity release advice. Once we've taken the time to understand your needs, we’ll have a sound idea of what the right plan is for you.
We're regulated experts
Key is regulated and a proud member of the Equity Release Council

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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4.9

All reviews

(17,905)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lesley Frame gave great advice with understanding and support

I was looking to release some equity from my home whilst preserving some inheritance for my children .
Lesley Frame was very patient and helpful in guiding me through the options, explaining the risks and benefits, and finding a suitable mortgage plan for me. She broke the sessions up at my request, so that I didn`t become overwhelmed by information in any one session.
She also arranged for me to get advice about estate planning . She was always professional and responded promptly to messages I left between appointments. I was very happy with the service she provided

28 April 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the equity release guidance met your needs while considering your children's inheritance. We appreciate that the pace and estate planning advice were helpful. Thank you for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

Neil Bell

Our agent, Neil Bell, has been very thorough and professional in arranging our further advance. As usual, he made the whole process easy to understand and was available whenever we had a query. We are very grateful to him.

30 April 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that arranging your further advance was thorough and professional. We appreciate your kind words and are so glad that you found the process easy to understand. Thank you for your gratitude!

Key Equity Release

Rated 5 out of 5 stars

Tony salter,handle our inquiry

Tony salter,handle our inquiry, he was very helpful making sure we understood everything. there was no pressure for us to complete.it was stress free,it was a pleasure to talk to him.every thing went smoothly. Would highly recommend Tony salter as your key equity adviser. Thank you Mr and Mrs piddock

10 February 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our adviser was very helpful and ensured you understood everything without pressure. We're glad the process was stress-free and went smoothly. Thank you for your recommendation!

Key Equity Release

Rated 5 out of 5 stars

Tom Walmsley at Key

Tom Walmsley worked with us to update our wills. He was friendly, helpful and knowledgeable. He explained things clearly, outlining our various options and most importantly he listened to what we were saying. He was also incredibly patient, we never felt rushed to make decisions. Tom gave us time to think things through and made sure we were happy moving forward. Thank you.

14 April 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our team member was friendly, helpful, and knowledgeable while assisting you with your wills. We appreciate that they explained everything clearly and listened to your needs. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

Key Estate Planning

Tom Walmsley was our consultant when we used 'Key' for making our will.
He was friendly, very professional, helpful and knowledgeable with all aspects of will making.

Ref: PLUN0001

20 April 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that you found our consultant friendly, professional, helpful, and knowledgeable during your will-making process. Thank you for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

Joe withers made it happen for me

Joe withers made it happen for me , very nice guy, very helpful and went above and beyond for me, highly recommend him to be your agent with Key Release, to take you through the process , without his help I would have probably lost my home, which has allot of happy memories in it of my wife who passed away 3yrs ago.
Thanks again Joe for all your help.

Mike kane

28 April 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're so glad to hear that you had such a positive experience. We appreciate your kind words and are grateful for the opportunity to have assisted you through such a sensitive time. It means a lot to us that we could help.

Key Equity Release

Rated 5 out of 5 stars

Helpful and professional service

Joseph Withers was our very helpful, knowledgeable and professional contact at Key Equity Release. He ensured our journey through the whole process was stress free and ran smoothly, keeping us informed at every stage. It was a very positive experience and we would certainly recommend your company to others.

24 April 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our adviser was helpful, knowledgeable, and professional. We're glad the process was stress-free and smooth, and that you felt informed. Thank you for recommending our company!

Key Equity Release

Rated 5 out of 5 stars

A big thank you to Neil

A big thank you to Neil our equity release advisor. He led us through the process from start to finish pointing out the pro’s and con’s as we progressed.Neil made it a stress free experience for us and through his impartial advice I feel he got us the best deal on offer.

24 April 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that our adviser led you through the equity release process, highlighting the pros and cons. We appreciate your feedback and are glad the advice resulted in the right option for you, making it stress-free.

Key Equity Release

Rated 5 out of 5 stars

I cant speak highly enough of the…

I cant speak highly enough of the company.
Andrew Warby dealt with my case from start to finish.
He was professional, gave really good advice, listened, explained everything in detail he couldn't of been better.

1 March 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had such a positive experience. It's great to know that the advice and explanations provided met your needs so well. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

Andrea Love has been extremely helpful…

Andrea Love has been extremely helpful and has given us plenty of advice.

16 April 2026
Unprompted review
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Reply from Key Equity Release

We are happy to hear that you found our advice helpful. Thank you for sharing your positive experience with us; we appreciate it.

Key Equity Release

Rated 5 out of 5 stars

Sympathetic to our situation as my…

Sympathetic to our situation as my husband has frontotemporal dementia

28 January 2026
Unprompted review
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Reply from Key Equity Release

We appreciate you sharing this positive feedback. We're happy to hear that we could be sympathetic to your family's situation.

Key Equity Release

Rated 5 out of 5 stars

Michael Faulkner our equity release…

Michael Faulkner our equity release advisor went to great lengths to explain the process and what it meant
There was no hint of trying to sell the loan and we had plenty of time to think about what we were planning

1 April 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our adviser thoroughly explained the equity release process without pressure. We appreciate you taking the time to share your experience and your feedback.

Key Equity Release

Rated 5 out of 5 stars

Fabulous service

Neil Clark was excellent from the start.
He gave great advice and was a brilliant listener.
He is very professional and was very very helpful and nothing was too much trouble.

14 April 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that you had such a positive experience. We appreciate your highlighting their professionalism and helpfulness, and we thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

A big thank you to Tom Walmsley.

A big thank you to Tom Walmsley We had two long telephone consultations with Tom, who explained to us in great detail, what we needed to do, to bring our documents up to date. Many options were discussed and then we were given time to reflect, before finalising our decisions.

8 April 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the consultations were helpful in updating your documents. It's great that the detailed explanations and options provided allowed you time for reflection and informed decisions. Thank you for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

A Good Advisor

Michael Faulkner was my Advisor. He was very thorough when answering my questions. He never hurried me to make any decisions and was more than happy to discuss all potential options in order to find the 'best fit' for me.

10 April 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that you had a positive experience. It's great to know that you felt supported in making the right decision for your needs. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

Excellent service

Michael Faulkner was very proffessional and explained everything really well. He made the whole procedure run very smoothly

20 February 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the procedure went smoothly and that everything was explained well. We appreciate you taking the time to leave your feedback.

Key Equity Release

Rated 5 out of 5 stars

Excellent advice from KEY Equity Release

My husband and I received excellent advice from Michael Faulkner of KEY Equity Release.
We felt that he explained all the options to us in a professional but kind way.
We really appreciated his straightforward advice and we felt that the outcome was very good for us.

20 January 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you received excellent advice and that the options were explained professionally and kindly. We appreciate your feedback and are glad the outcome was very good for you both.

Key Equity Release

Rated 5 out of 5 stars

Michael was a joy to deal with nothing…

Michael was a joy to deal with nothing to much trouble. Key it was so staight forward sat back let them do there thing 5 starsķ

8 April 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that your experience was so positive! It's great to know everything went smoothly and that you felt well-supported. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

Will writing & Power of Attorney.

Tom Walmsley, took me through all aspects of writing a will & sorting powers of attorney, in plain & simple terms, made it easy to understand & answered any questions i may have had. When a telephone consultation was arranged was always punctual in ringing & all paperwork was sent out rapidly.
Overall a great service.

7 April 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the will and power of attorney process was made easy to understand. We appreciate your feedback regarding the clear explanations, prompt communication, and efficient paperwork. Thank you for sharing your positive experience.

Key Equity Release

Rated 5 out of 5 stars

Review

Martin Hoare was my Key representative. He explained everything clearly and precisely. If I didn’t understand anything he would patiently go through it again. Whenever I had a query whilst going through the process he would answer my questions promptly. He kept me up to date every step of the way.

19 March 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that your adviser explained everything clearly and precisely. We appreciate that they patiently addressed your questions and kept you updated throughout the process. Thank you for your positive feedback!

Key Equity Release

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