Keplin Group Limited Reviews 

Excellent customer service experience. Issue with delivery was handled really well and sorted out quickly. Would definitely use again.

I love their airfryer, it randomly broke though and it took months to get a replacement and was a lot of effort but they were polite and eventually sent it

Had no problem returning my order even tho I had opened it.
Polite and understanding conversation on phone regarding me returning said order.

Air fryer stopped working about 29 days. Just wouldn't power on. Got in touch was told to register product. Then told will take 3 days to process registration. Now told to make a claim it will take 7 to 10 days to process. To login they have supposedly sent code to email nothing in. Sitting here trying to login yo make claim. It was boxed up twice had to undo to send photos it had not been dropped. Packed up again now they are asking for batch code on bottom of fryer.
It has broke in 1 month. Instead of saying I will send another one and pick broken one up they are saying they will either send someone to fix it, credit to account or get another one but I have to wait nearly fortnight. Hubby and I over 60 I used this as I can't get down to put stuff in oven.
Dont buy

Scammers. Set of suitcases sent to myself were all in a used condition and badly damaged. The outer packaging was old looking and had been taped and retaped many times before indicating other previous returns. Set of suitcases returned to seller using their carrier booking but did not reimburse me for the order even though tracking proves they got the full set delivered back to them. Now hundreds of pounds out of pocket.

I ordered the airfryer. Had and issue with the colour. Contacted Keplin who were really helpful. Particularly Sakshi. We got the issue sorted. Looking forwards to using it after reading operating manual.

Thankyou Sakshi🙂

I bought a suitcase/luggage from them via amazon, which I return recorded delivery. Send them screen shot of returned goods . They denied receiving it, very poor response from customer service, had to go through email for refund-2 weeks after they got the returned item. Terrible experience and would recommend giving your money to an honest company not a bunch of liars and crooks!!

There was a hiccup in my delivery, not their fault but an issue with the delivery agent. I called customer service. There were no options to choose from just a person who listened to me with no rush and organised a refund. I will definitely be checking out Keplin group again.

I ordered 3 toys for my autistic daughter they was shipped within the timeframe but unfortunatly at no fault of the company the delivery company failed to deliver this package and was returned to sender due to communication error at the sorting centre. Due to all the inconvience sakshi communicated straight away with me and after receiving a refund due to lost package they arranged to still process the order at no charge and send this out as a gesture of good will. So very grateful as this wasnt keplins error and they didnt have to do this. Thank you again!

I recently had to return a faulty air fryer.
Keplins customer service was excellent in dealing with my query and arranged a replacement for me straight away.

I was struggling to find kegs for my machine but thanks to Carl's help at customer services I now know just what to look for and I have kegs that work perfectly, Great advice.

Really good and polite customer service that dealt with my query efficiently and quickly.

I ordered a pair of shoe racks from Keplin but only one was delivered. I contacted the company and they sent another one straight away, no problem.
The original “lost” shoe rack turned up 2 weeks after it was supposed to be delivered, thanks to Evri 🙄 and despite that I asked to return it to them they said to keep it. I guess I will need to buy some more shoes now 🤭. Definitely recommend doing business with them

I was attended to by Carl who was so kind and polite to me and he helped me to get my problem solved not once but twice. If every company had a gentleman like Carl the world would be a much nicer place. I will recommend and also use Keplin again myself.

Hi
I am Ambr and I wanted a return and I am so pleased that MANASI helped me all the way through.
Many thanks

My experience with the resolution is top tier..
I appreciate your swift response to all my requests.

What a great company quick delivery and a great item, unfortunately it was not suitable for my mum, so sending it back and getting a refund was made very easy highly recommended

Excellent customer service. Had a small issue and it was resolved immediately. Would recommend this company and will use again. Great products :)

I had a few issues with a order which was promptly sorted replacement issued, then received a full refund as well

I am having a nightmare trying to return a suitcase. The system provides an email to arrange the return but nothing is progressed any further than that. The email I sent has not been responded to and there is no other returns portal on the debenhams site. I have had a daily exchange with debenhams customer service who seem confounded and unable to explain how to return the item. They have asked my to wait another 3 days to contact keplin group. I have been on with this for a week and am still waiting for a coherent response.