Keplin Group Limited Reviews 

I just needed to get a copy of the recipe book and I was replied to very quickly and sent the document in no time.
Thank you for your promptness
Love my new air fryer too

I did not receive my item, and on calling customer service, I was given a full refund within minutes because the item was out of stock
extremely polite, no-hassle customer service.

Keplin air cooler very unreliable. Costs quite abit. It was good until 15months then the water pump stopped working. Useless

Keplin as a company responded to all my 'E' mails in a prompt and polite manner, although it was only to register my warranty it had proven to be slightly problematic and when they sent me confirmation of the warranty it stated 15 months! it is now registered and so far my dealings with Keplin have been really easy and they are very helpful The issue involved a lifetime warranty for a vacuum cleaner but they were stating the vendor offered that period and their warranty was for 12 months? This should not be an issue as the receipt from TJC states 'Lifetime Warranty' which is so unusual that is why i bought the vacuum from them! Hopefully they all adhere to their promise and it is covered for replacement if it fails!

I am very happy with our new air fryer and am experimenting with the different items I can cook in it. Chips come out really crispy and even reheated items are great. I needed help to register my warranty and Carl was very helpful in assisting with this. Thankyou.

Slight issue resolved very quick,absolutely brilliant product and fantastic customer service.

There was an issue with the delivery of my purchases but the customer service team were quick to offer a refund which went through without problem. Problems with shipping happen and are rarely the fault of the company. I am grateful to the folks at KG Ltd for sorting the problem so efficiently.
Thank you especially to Reena who dealt with my case!

Unfair, Never buy from them
I have bought a garden furniture set in grey and have received in brown, now trying to contact them, no response. To return the item, I have to arrange a return and carry 50kg heavy parcel with back pain.

———- 03.06.2026 ——-

I have tried multiple times (20x) to call the number provided but the line is always busy or no one is answering. Not helpful at all.

Seeing the KEPLIN Set of 2 XXL Premium Heavy Duty Padded Two Tone Zero Gravity Chairs on Amazon, they seemed just what we needed to replace our old garden chairs. We ordered in good faith and awaited delivery. The chairs arrived just before we left on holiday, so we had to wait 10 days to try them......they were comfortable but no zero gravity. The triggers each side of the chair would not hold and easily place you back in the sitting position. When we contacted Keplin they told us we were doing it wrong, it was not a fault of the chair/s. We tried again and still the chairs went back into the sitting position. We made telephone contact as emailing via Amazon was 1 response per day. We asked if we could have a WhatsApp call with them, so they could tell us what we were doing wrong. Keplin couldn't do that. We had to take videos to show them what we was doing wrong. We sent videos as they requested via a We Transfer app. They never got them. I sent an email to their ceo with the videos, they neither passed on the videos or acknowledged the email. 7 days later 3 different staff members sent us feedback forms, told us we could send them back but only in original packing and remember time was running out. It was getting a little annoying now as we just wanted more than one communication a day, that we had to instigate. After telling them many times we no longer had the original boxes they finally deferred to send them back in a refuse bag, but you must have returns receipt. The whole saga of the faulty chairs, which they admitted to took 10 days. Reading their policy that their customer service was we begged to differ and were relieved to finally be believed the chairs were indeed faulty. So Keplin from this time forward it's a definite no from using you again.
UPDATE: Arthur from Keplin reached out and was concerned to hear of our experience and kindly put a refund in place, to help the blow of our disappointment and wanted to build our confidences with Keplin, which we appreciated. So if you experience anything to put you off, it's good to reach out and let those who may not otherwise, hear everything that goes on. Thank you Arthur 🙌🏻

Had a problem with my order - entirely my fault - and Arun at Keplin was magnificent! Courteous, patient, helpful and efficient. He even sorted out DPD - no mean feat!

I was so glad for this Company, their customers communication is fantastic and great understanding of the customers services. I got delayed of my item and I kept calling them and they always responded nicely and I requested for my refund and they processed it immediately and after I got my refund I received the order, I called them about this but I was compensated for the honesty and delay

I had reason to contact Keplin-group about an item bought through Amazon that had gone missing. It had been dispatched by the group and was showing delivered by the courier.
I was met right at the start with kindness and understanding of my plight and without any argument gave me full refund. A wonderful company to do business with and would 100% use them again. Thank you Atharva.

I ordered a fan through Amazon and was to be delivered two days after it was ordered. On the delivery date my order stated that it was arriving that day but never turned up. The following morning an email arrived saying my order had been cancelled with no reason given. Go somewhere that actually values their customers

A slight issue was promptly, and courteously resolved, excellent and responsive customer service.
Definitely recommend.

Pranav and the team were so helpful and courteous. I had an issue with one of their products and they were so efficient and courteous in getting everything sorted out and ensuring I had the right product in the best condition. Really recommend this company for their first class customer service levels. Thanks

I had some difficulty in finding the product on the warranty registration page and reached out to Customer Service via the chat. Carl was extremely helpful in solving the problem quickly. Very pleased with the service provided.

Excellent product and support.
Bought a garden trailer for shifting garden rubbish. Although it comes for assembly, the instructions were excellent. I had one query and reached out to Customer Service. Carl replied quickly with the answer, which sorted my problem.

I had a very small problem with an order from the Keplin group and after a quick phone call and a chat to Carl the whole thing was sorted in a matter of minutes. I would highly recommend this company to anyone I know who asks. Thankyou for your prompt service.

When you purchase an item from a company sometimes the delivery process can get a out of the company's control. I wanted to acknowledge that it means a lot to me that this company went out of their way to make sure everything was perfectly smooth when it came to the delivery of my umbrella system that I purchased. The best and most efficient customer service department.I've ever worked with!