KENJI Store UK Reviews 

Terrible experience at grand opening. Came as a group of friends, assumed we were all one family, only given one goody bag amongst the 4 of us whilst other families were given two/ three each.

⭐️⭐️⭐️⭐️⭐️ Outstanding customer service received by Sales Assistant Alisha!

I visited the Kenji store in Stratford Westfield on Thursday while looking for a specific figure/doll for my 4-year-old son. I thought Kenji might sell something similar, but unfortunately they didn’t stock it.

Instead of simply telling me they didn’t have it, Alisha went completely above and beyond to help. She asked me to show her a picture of the item, then used her own phone to identify exactly what it was, find out where it was being sold, and even check if it was in stock.

I honestly haven’t come across a sales assistant this helpful in years. Her willingness to help — even when it wasn’t something the store sold — was incredibly kind and genuinely impressive.

Kenji is very lucky to have someone like Alisha on their team. Thank you again for the amazing service!

I had a specific plush that I wanted and couldn't find in both the Liverpool and Manchester stores and so I emailed them and they were so so helpful. They told where to find it and sent it to the store for me to pick up and it was very quick and easy service. They were so sweet. Mel specifically was the one i was keeping in contact with throughout this whole process. Thank you!

I had to reach out to Kenji customer service recently, and Mel from their team has been absolutely wonderful! She took time to look into my query and sent me detailed responses. Her kindness and generosity have made dealing with Kenji a pleasure and I will continue to be a very happy customer.

100% amazing customer service. Sorted out an issue very quickly. Mel is doing a brilliant job. Thanks !

Superb service from Mel who sorted an issue with a faulty item. Excellent

Exceptional customer service from Kenji! I purchased a plush in store, and unfortunately the seams came apart within just two days. I contacted their customer service to request a replacement, hoping to avoid having to travel back to the store. They responded immediately and sent out a replacement with no hassle at all. The process was quick, easy, and stress-free. Really impressed with how they handled it—this is customer service done right!

Thanks Mel!

Customer services very efficient and dealt with an issue very prompt. Mel was very attentive and friendly she dealt with the issue so quickly

I had visited the medowhall store the day previous and left a bag of shopping in the store. I thought this would be long gone but I managed to contact the store and they had saved it for me.

Disappointing experience at Merry Hill Kenji store

Visited the Merry Hill Kenji store this evening to discuss a faulty item we purchased, A drinks cup that turned out to be defective. Unfortunately, the staff were unwilling to help and showed little interest in resolving the issue. The manager even referred to what looked like a store guidebook, but there was no apology or effort to offer a solution.

We were simply told that items can’t be returned after 28 days, even though this wasn’t a return, it was a faulty product. There’s no clear faulty goods policy on the receipt or in the guidebook they checked. Instead, we were just given an email address to contact and the manager refused to provide his name so we could reference who we spoke to.

Overall, the lack of customer service and accountability was really disappointing

Me and my nan went into this store and she wanted a teddy for my cousin and we found out the teddy had cameras in the eyes she was walking to the till and she fell on the floor and one of the workers stood on her and i asked for help and they said its not there job. very unprofessional and im not hapoy mynan then got admitted to hospital 🤬🤬🤬🤬

Same as muji their pen quality is horrible none of there pens work, if your gonna sell pens atleast sell ones that actually work what the heck? I’m fed up of buying so many pens just for them not to work like idk what you expect but I hope ur business figures some alternative because girl it ain’t giving.

Staff were really friendly, helped me find some cute birthday presents for my girlfiend

£7 umbrella, detonated on 1st use. Emails go unanswered. Basic customer service is not met.

Visited the Trafford store today with my daughter. She had picked something up that was clearly priced and tried to charge me more at the till. Wouldn’t honour the price and the manager even went as far to sneakily move the item elsewhere and make out I was lying about it.

I bought the Chita Sheep mug and it didn't come with the small crowns attached to the spoon and mug lid, overall fairly disappointed because i bought this for a bday present and cannot return it in time since i drove an hour to get to the shopping centre, aswell the lines were very long and the staff seemed very overworked from the amount of customers. This was the one in Trafford btw xx

Occasionally by socks for my wife here, normally fine. One pair came apart at the seams. Who keeps receipts for socks!?

People at the store fob you off with the support email address. The support address is simply a no-reply (tried two different Gmail addresses).

Appalling customer service (and their designs are so derivative).

I went into a store to buy a teddy for my baby which I gave to her while walking over to buy it.
Within 30 seconds of playing with it she started screaming, her eye was swelling up and her face had a red rash all over!
She had an allergic reaction but to what she’s not allergic to the materials used on this teddy she has loads at home.
I emailed to company to inform them after I informed hmv and they think cleaning products were sprayed on it! I’ve had no update on the situation when all I want to know is what caused my child to be in pain for days!

Kenji is an amazing shop, I love going there with my friends and we always buy the pens and teddies. They have such good quality and last a long time. I recommend visiting, also the customer service is amazing and if you have an issue they will help.

I purchased 2 tack pants kenji from Myer made in China it takes a week to get all the loose fabric off it goes all over the place previously I got the same from Kmart same story same suppler in China I decided to go to Myer another mistake both companies supply the same rubbish