Kenhire LimitedReviews 

47
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Where to start? I requested a hybrid car so that I could test it out on a long run and around town. I am thinking of buying one so quite important. Unknown to me when I picked up the car, it was no... See more

Rated 5 out of 5 stars

Very helpful staff on reception. One day it would be great to have all the documents needed already uploaded online to facilitate repeat bookings or need to spend any time at all representing everythi... See more

Rated 5 out of 5 stars

Hired a vehicle for a weekend recently, extremely friendly and easy arrangements and pick up. Reasonable price and the vehicle was in excellent condition. When returning we needed a taxi, the staff ar... See more

Rated 5 out of 5 stars

What an outstanding company the Ashford branch of Kenhire is 👏👏👏. I rented a Ford Luton van with tail lift yesterday 20/1/22. The staff were great on the phone when I made my booking, Lauren was re... See more

Company details

  1. Van Rental Agency
  2. Car Rental Agency

Written by the company

Kenhire have been providing motoring services in Ashford for over 75 years and we pride ourselves on the flexibility and standards of service that make us one of Kent’s leading vehicle rental companies. We offer a wide range of the latest cars, vans, minibuses & commercial vehicles available for short term rental & long term contracts. Whatever your transport requirements, call Kenhire and we'll do our best to help


Contact info

4.2

Great

TrustScore 4 out of 5

47 reviews

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4.2

All reviews

(47)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

Went from bad to worse....

Where to start? I requested a hybrid car so that I could test it out on a long run and around town. I am thinking of buying one
so quite important. Unknown to me when I picked up the car, it was not a hybrid but a petrol. Once I got on a motorway and tried to find the hybrid details, I then realised that it was petrol. Too late by this time to return the car. Then I realised that the parcel shelf was missing. Then down a country lane I put the high beam on and they pointed up into the trees, so very dangerous. I called Kenhire, who confirmed that it was not a hybrid, but then asked me to check if it had a battery in the boot, just to confirm that it was not a hybrid! I was on the motorway so not a chance. Anyway, it was obvious by this time that it was not a hybrid. So, waste of money hiring a car. When talking with a young lady during journey about the light problem, there was no apology, just to call the breakdown service. When I returned the car, I was given a refund of £51, even though I paid £215 hire charge and I paid over £80 in unnecessary petrol costs. Not a great experience, so I can't in all honesty recommend Kenhire. A lot more to this hire, but I'm running out of patience.

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Number 1 in Kent for vehicle hire.

I have used Kenhire a number of times over the years.
They have on all occasions been fast polite and professional.
If you have a problem they will go all out to overcome and provide just what you need. Thank you Hayley.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

I booked a van by phone

I booked a van by phone. I was told the cost would be £120. I was asked to pay the charge upfront which I was okay with but Kenhire took £320 from my account without telling me. When I found out I called them thinking I must have misheard the price but it turns out they had taken a £200 deposit without telling me about it. I was really upset about this but they did not seem to be phased by it at all. They were very matter of fact about having taken an unauthorised payment. I cancelled my van and will not be going back to them.

19 April 2023
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

We are sorry to see that you were disappointed with your recent booking & your decision to cancel. We have investigated this & your initial enquiry was with a very new member of staff who is in the process of training & although she gave you the rental price, she did neglect to advise of the £200 deposit. When you called to make the booking, you spoke to a different member of staff who thought you had been made aware of the total hire costs. We have reviewed the phone calls made by yourself & note that during the 2nd call, upon hearing your dismay at being charged an unexpected amount you were offered an apology on two occasions for a genuine mistake & unbeknownst to you a discount had also been applied to the booking as compensation. When you called the third time to cancel you were informed that we had applied the discount, but you had already decided to cancel.
As a family run company, we pride ourselves in providing a high level of customer service & to ensure this continues we have spoken to all members of staff involved to ensure this does not happen in the future. Once again please accept our apologies for this and we hope you will give us the opportunity to show you our usual level of service in the future.

Rated 5 out of 5 stars

Very efficient service from start to…

Very efficient service from start to finish. A completely normal hassle hire and I would absolutely come back and recommend to family and anyone!

The Cars Are a Great drive and pick up and drop off is no hassle.

Staff are lovely and helpful!

19 August 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Many thanks for your comments, and your business. We do try to make the hiring process as straightforward as we can, and are pleased that it works for you.

Rated 5 out of 5 stars

We have used Ken Hire many times now

We have used Ken Hire many times now. Great vans, easy booking and return process. Would recommend.

19 August 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Many thanks for your comments, and your continuing business. We hope to see you again soon!

Rated 5 out of 5 stars

Easy booking

Easy booking. Good communication. Clean and reliable vehicle.

19 August 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Thank you for this rating. We look forward to being of service again.

Rated 5 out of 5 stars

Excellent and friendly service service

Excellent and friendly service service, very reasonable price and easy to deal with. The van was clean and I highly recommend using Kenhire

5 August 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Thank you. We're glad that the van did its job to your satisfaction.

Rated 5 out of 5 stars

Great Staff, Efficiency and Professionalism

The staff at Kenhire were very efficient, friendly and professional and helped me with car hire and repair in a speedy manner. Highly recommended.

5 August 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Many thanks for your rating. We do try our best to be helpful, so it's always nice to know that our efforts are appreciated!

Rated 5 out of 5 stars

Top quality VanHire

Whole process is quick and the Service is always good, the vehicles are always top spec.
I will recommend as they are always the same top quality service.

22 July 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Many thanks for your comments, and your business. We do try to make the hiring process as straightforward as we can, and are pleased that it works for you.

Rated 5 out of 5 stars

Would definitely use Kenhire again!

Super friendly, helpful, and efficient. Car was great and good value. I would bot hold back in recommending them.

22 July 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

We appreciate your positive review about your recent experience with us! We hope to see you again soon!

Rated 5 out of 5 stars

Excellent!

Excellent service and quality vehicle.

22 July 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Thank you for saying this. We do appreciate your comments, and your business!

Rated 5 out of 5 stars

perfection

My new favourite van rental company

22 July 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Thanks for the 5 stars. We look forward to being of service again.

Rated 5 out of 5 stars

Excellent car hire service

Excellent car hire service from local company. Cars are great, value is excellent and staff are very helpful

22 July 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

We appreciate your positive review about your recent experience with us! We hope to see you again soon!

Rated 5 out of 5 stars

First class van

First class van
Easy booking and return
Will be using you guys again

19 July 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Thank you for saying this. We do appreciate your comments, and your business!

Rated 5 out of 5 stars

Highly recommended van hire

Great van at a good price, staff were friendly and helpful, plus they are open on weekends! Would highly recommend! I’ll definitely use them again next time! Thank you 😊

17 July 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Thanks for the 5 stars. We do try to be fair with our charges and try our best to accommodate everyone! We hope to see you again soon

Rated 5 out of 5 stars

Top job

No problems at all 💯 customer satisfaction.

15 July 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Thank you for this rating. We do try our best to be helpful, so it's always nice to know that our efforts are appreciated.

Rated 5 out of 5 stars

Very good service

Very good service, have used Kenhire many times over the years. Van nice and clean and reasonable cost.

15 July 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Many thanks for your comments, and your continuing business. We hope to see you again soon!

Rated 5 out of 5 stars

Super friendly and professional

Great price! Super friendly team and the van was cleaned exceptionally well. Asked Kenhire to refuel after use as at the time of returning it was cheaper than the garage. No problems at all and would highly recommend.0

15 July 2022
Unprompted review
Kenhire Limited logo

Reply from Kenhire Limited

Thank you. We're glad that the van did its job to your satisfaction. We look forward to being of service again.

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