Fantastic place, the staff are brilliant, extremely patient and super helpful and friendly, as well as professional. As we (or the wife) wasn't sure as to what style of sofa etc would suit the hou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great variety of stock at Keens to suit all budgets and tastes. Delivery was excellent delivered within the 2 hour window with a phone call 20 minutes before. Lead time for our item of furniture wa... See more
Company replied
Very happy with the bedside tables we purchased in Keens. Staff very helpful and delivery guys polite and careful with installation as always. Would highly recommend Keens.
A sofa was one of my biggest purchases after getting to the property ladder so I wanted to get it right and Keens could not have made it a better experience. Did a lot of research and visited many sho... See more
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Accessories
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, Antrim, United Kingdom
- 02890453310
4.9
Excellent
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the table
Love the table - excellent quality, fair price. Delivery men were very pleasant and helpful.
9 February 2026
Reply from KEENS Belfast - KEENS Belfast
Paul, we are delighted that you are happy with your new table and found the KEENS experience a good one! Thank you
Excellent follow up customer service
I bought 4 bar stools and was initially disappointed as there were some minor defects but I was delighted that staff from Keens were very apologetic and said they would rectify the issue as soon as possible.
They were true to their word and replaced the defective stools and we are delighted with the end product.
Excellent follow up customer service.
Thanks to all concerned.
6 February 2026
Reply from KEENS Belfast - KEENS Belfast
Johnathan, thank you for your review.
We are very sorry to hear about your experience and understand how frustrating this must have been. Please accept our sincere apologies for the inconvenience caused.
At KEENS Belfast, our customers mean a great deal to us, and we always aim to deliver both quality products and a high level of service, so we are genuinely disappointed that this was not your experience.
We will arrange for the barstools to be replaced as quickly as possible and will be in touch shortly to organise delivery at your convenience. Thank you for your patience, and we appreciate the opportunity to put this right for you.
Keen's excellence,again!
Great selection in showroom,very helpful staff,great delivery experience on the day.
Outstanding service as expected!
5 February 2026
Reply from KEENS Belfast - KEENS Belfast
Jackie, thank you for such lovely words we really appreciate it! We look forward to welcoming you back and thank you for your continued support to KEENS, Belfast.
Sofa purchase
Very helpful advisor and knowledgeable of product range and no hard sell - great service all round with very extensive range of premium furniture well displayed
6 February 2026
Reply from KEENS Belfast - KEENS Belfast
Johnny, thank you for your kind words. Our team at KEENS, Belfast love to help our valued customers in the process of choosing their new furniture from the fantastic range of brands available and its a pleasure to do so for us all!
We recently purchased a recliner chair…
We recently purchased a recliner chair from Keens Albertbridge Road. Denise served us and made the whole transaction so easy. She took time to assess our needs and had an excellent knowledge of available products. She was extremely friendly and helpful and made us feel valued customers. She also contacted us after delivery to make sure we were satisfied and thanked us for our custom. Can highly recommend this company.
17 November 2025
Unprompted review
Reply from KEENS Belfast - KEENS Belfast
Hazel, thank you for your kind review. We are delighted to hear Denise looked after you so well and made the process easy from start to finish. Enjoy your new recliner, and thank you for recommending KEENS, Belfast.
Really good experience, highly recommended
Really good experience. I ordered three sofas over Christmas 2025 for delivery to the mainland. Everything went very smoothly, lots of good communication by email and also over the phone. Both Keens and their courier Edmondson delivered great customer service and I highly recommend them.
5 February 2026
Reply from KEENS Belfast - KEENS Belfast
Charlotte thank you for your lovely review! It is so good to hear that you are happy with the service you received from KEENS, Belfast and of course Edmondson. We are always delighted to receive such great feedback from our happy customers! Thank you so much!
Reply from KEENS Belfast - KEENS Belfast
Tracey, thank you for the wonderful 5 Star review! We really appreciate it
I highly recommend Keens.
I highly recommend Keens.
My online purchase was a wonderful experience, communication was excellent and my parcel was well packaged and arrived quickly.
Will most definitely be ordering again.
Thank you for a superb level of service.
23 January 2026
Reply from KEENS Belfast - KEENS Belfast
Irene, thank you so much for such a fabulous review. Ben looks after our online sales and takes time and patience to ensure the items are protected for their journey! He really does an excellent job and will be delighted with your great feedback!
Brian was very helpful whilst giving us…
Brian was very helpful whilst giving us time and space to make a decision.
3 February 2026
Reply from KEENS Belfast - KEENS Belfast
Robert, thank you for your kind words! Brian will be delighted that he was helpful whilst you made your choices. We will look forward to seeing you in the Showroom again.
Delivery errors were not a problem
Inspire of the errors in delivery, it was not a problem for us, and your men were very apologetic, courteous and pleasant, a pleasure to deal with.
3 February 2026
Reply from KEENS Belfast - KEENS Belfast
Ian, thank you for the review we appreciate and value your comments. We have a great delivery team who have a great approach and enjoy their role within KEENS, Belfast. Thank you for your custom and we hope to welcome you on your next visit.
Buying from the best
Well they exceeded me with the kindness and respect they give me time and patience to let me choose my beautiful seat that I bought they told me at end November that it would be January this year before I got it and I’m pleased to say what a choice wee picked I have to say one of the best shops off it’s kind around and I’m not just saying that because I have recommended people to them
28 January 2026
Reply from KEENS Belfast - KEENS Belfast
Glenn, Thank you so much for your lovely words! We are thrilled you felt so well looked after by our team and you're recommendations mean the world to us so thank you!
Love this place always see something…
Love this place always see something different.
And always looked after by Denise.
31 January 2026
Reply from KEENS Belfast - KEENS Belfast
Colin and Donna, thank you so much for the kind words and your continuing support for KEENS, Belfast, we appreciate you choosing us! See you again soon.
Such a beautiful store as you walk…
Such a beautiful store as you walk through the doors , with all furnishings gloriously displayed as you would find it in your home .
I enjoyed every minute, allowing my mind to become carried away with the elegance , and imagination of owning so many wonderful pieces there ..
I finally settled on a beautiful console table for my hallway and 3 abstract wall art pieces which I’m completely thrilled with..
the staff were very attentive throughout , and the process from order to delivery were faultless ..
I will visit again with joy and anticipation of what I see next
28 January 2026
Reply from KEENS Belfast - KEENS Belfast
Susi, thank you so much for your kind words. We are delighted when our valued customers take time to share their experience with KEENS, Belfast. We will look forward to your next visit to find your next gem!
High quality products, fantastic service, highly recommend
High quality products, really knowledgable and helpful sales staff who went out of their way to ensure I made the choice that was best for me. The delivery team were absolutely fantastic too, friendly, efficient and perfectly on time. I’m delighted with my new bed and the overall service.
28 January 2026
Reply from KEENS Belfast - KEENS Belfast
Rebecca, we are so pleased you enjoyed your recent visit to KEENS, Belfast. We have a fantastic range of high quality Brands both instore and online. We are very proud of our team who love helping customers with their purchases by providing all the relevant information. Enjoy your new bed and thank you.
Love this place
Love this place, so much choice, furniture great quality and friendly staff.
Delivery men are great, polite and helpful.
16 January 2026
Reply from KEENS Belfast - KEENS Belfast
Hi Geoff thank you so much for the great review. We are very lucky to have such a great team at KEENS, Belfast and are delighted when they are complimented by our valued customers!
Every thing when very smoothly
Every thing when very smoothly, delivery as scheduled, pleasant staff.
22 January 2026
Reply from KEENS Belfast - KEENS Belfast
Jeremy, what a great review thank you! Enjoy your new chairs!
Excellent attentive service and quality…
Excellent attentive service and quality furniture
22 January 2026
Reply from KEENS Belfast - KEENS Belfast
Ian and Nicola thank you for the lovely words we are very happy you had a good experience and look forward to your next visit!
Reply from KEENS Belfast - KEENS Belfast
5 Stars …Fantastic! Thank you Paul
Great service from Keens
Always great service from Keens. From browsing to ordering and a great delivery service. 5 stars
21 January 2026
Reply from KEENS Belfast - KEENS Belfast
Lesley thank you so much for the great review! It’s fantastic when customers take the time to share their experience …we really appreciate you doing so.
Staff very friendly and helpful
Staff very friendly and helpful. The two guys who delivered the furniture were absolutely fantastic
21 January 2026
Reply from KEENS Belfast - KEENS Belfast
Susan thank you for the great review we have a wonderful team and it is lovely when customers take the time to highlight this!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.