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Kecks Reviews 1,677

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their comfort and durability. Many consumers are impressed with the fast delivery service, often receiving their orders promptly and in good condition. The ordering process is frequently described as easy, and the overall service is considered top-notch, leading many to become repeat customers. However, some customers experienced issues with delivery delays, with parcels getting stuck or not arriving as expected, despite the company not always being responsible for the courier's actions. A few other people also felt that sizing information was not helpful, leading to items not fitting correctly, and noted that the company does not offer exchanges or refunds for underwear due to hygiene reasons. There were also isolated complaints about poor product quality, with some items developing holes after minimal use.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great quality of fabric,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the products as top-quality, comfortable,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the warp speed and fast... See more

Order

Customers consistently note positive experiences with order, praising the super fast processing and delivery,... See more

Service

People report positive experiences with service, often highlighting fast and efficient delivery. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... See more

Company replied

Rated 5 out of 5 stars

Amazing company!! Ordered a t shirt and 2 hours later it was dispatched and arrived within 2 days, great quality and amazing service! Will definitely be using this company again!! Top marks and 5 star... See more

Company replied

Rated 5 out of 5 stars

Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more

Company replied

Rated 5 out of 5 stars

First time shopping with kecks and what a brilliant shopping experience it was!! I was having trouble trying to track my parcels (my fault not theirs) and they were sending replies through email so qu... See more

Company replied


Company details

  1. Underwear Store
  2. Activewear Store
  3. Clothing Store

About Kecks

Written by the company

About Kecks Ltd

Information written by the company

Kecks banner

At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.

Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.

Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.

Categories

Need help banner

If you have any issues, visit our Help Page to submit a support ticket.

Email: support@kecks.co.uk

Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Best kecks on the market

Excellent designs and the materials are perfect for anybody who’s active. Whether that’s going to the gym, running, doing moto X, enduro or road racing.

Only regret is I didn’t buy more than 3
Pairs

16 March 2026
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Reply from Kecks

Thanks for shopping at Kecks

Rated 1 out of 5 stars

Not very helpful with sizing

Not very helpful with sizing. They do state that sizing is snug but boys boxers having to be stretched 6 inches to fit is too extreme. Couldn’t get over boys calf so thinking they were made incorrectly but Kecks have a policy of no return for underwear so they are not willing to move on this even though the error is their end. Good luck with sizing

30 March 2026
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Reply from Kecks

Hi,

Thanks for your feedback, we’re sorry to hear this.

We did reply to your email asking for a bit more information so we could properly look into this for you, Unfortunately, we didn’t receive a reply, so we weren’t able to investigate further.

Best
James
Kecks Customer Service Team

Rated 2 out of 5 stars

Sadly awful quality went bobbly after first wash …

Awful quality for the price went bobbly after the first wash followed washing instructions too the hoodie is very warm and comfortable it’s quite a thick fabric so I’ve worn this most of the winter but bobbling was absolutely awful 😢

13 December 2025
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Reply from Kecks

Thanks for your feedback, we appreciate you taking the time to share it.

We always recommend washing inside out on a lower temperature and avoiding abrasive loads to help minimise this.

If there’s anything else we can help with, just let us know.

James
Kecks Customer Service Team

Rated 5 out of 5 stars

Great kit and super comfortable

Great kit and super comfortable. Hoodiea are fantastic

15 December 2025
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Reply from Kecks

Hi,

Really appreciate that, glad you’re loving the hoodie and finding everything comfortable.

Thanks for the support!

James
Kecks Customer Service Team

Rated 3 out of 5 stars

Not boxers sorry

So!
The colours are bold and vibrant. The cut and length are good. The fit is spot on.
However...
Printed polyester looks good.
But leads to schweddy bawls

They're good base layer shorts though... Just not boxers....

25 March 2026
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Reply from Kecks

Hi,

Appreciate the honest feedback, glad you like the fit, cut and colours.

We actually offer a few different fabric options depending on what you prefer. Our printed pairs are a polyester performance fabric, but we also do cotton and our Breeze range which is lighter and more breathable, so you can pick what suits you best day-to-day.

Totally get they won’t be for everyone, but glad they’re working for you as a base layer.

Thanks again for taking the time to share it.

James
Kecks Customer Service Team

Rated 2 out of 5 stars

Slow delivery

Slow delivery. Paid for 24hr delivery ordered on Thursday evening didn't receive package until Tuesday afternoon. May as well have saved myself the extra money and gone for standard delivery.

20 March 2026
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Reply from Kecks

Hi,

Thanks for your feedback, and sorry for the frustration here.

Orders placed after 3pm are shipped the next working day, so your order placed Thursday evening was dispatched on Friday. You selected Royal Mail Tracked 24, which is a 24 hour aim but not a guaranteed next day service, especially over weekends.

We do offer DPD next day as a guaranteed option, but we understand your point and will take this on board.

Thanks again for your order.

James
Kecks Customer Service Team

Rated 2 out of 5 stars

Women's sports wear is misleading in…

Women's sports wear is misleading in photos, looks like they have cups in the sports bra but they don't very thin not suitable for actual activity more fashion sports wear. Leggings thin as well which I found unflattering especially in light colours then a short return window

4 March 2026
Unprompted review
Kecks logo

Reply from Kecks

Hi,

Thanks for your feedback, and sorry it wasn’t what you expected.

Our sports bras don’t have built-in cups and are designed as a lighter fit, and the leggings are more lightweight than compressive. We’ll take your comments on board around how this is shown.

Our returns policy is available before purchase, but we appreciate the feedback.

James
Kecks Customer Service Team

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