Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... See more
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Review summary
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Amazing company!! Ordered a t shirt and 2 hours later it was dispatched and arrived within 2 days, great quality and amazing service! Will definitely be using this company again!! Top marks and 5 star... See more
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Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more
Company replied
First time shopping with kecks and what a brilliant shopping experience it was!! I was having trouble trying to track my parcels (my fault not theirs) and they were sending replies through email so qu... See more
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Company details
About Kecks
Written by the company
About Kecks Ltd
Information written by the company
At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.
Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.
Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.
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If you have any issues, visit our Help Page to submit a support ticket.
Email: support@kecks.co.uk
Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH
Contact info
United Kingdom
- kecks.co.uk
4.6
Excellent
2K reviews
Asks customers to review
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Replied to 96% of negative reviews
Typically replies within 48 hours
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Fitment with good looking designs
I absolutely love the designs of these Kecks boxer shorts. The size fitting guide given worked a treat I couldn’t be happier. Delivery was good and easy to track.
21 April 2026
Reply from Kecks
Thanks For Choosing Kecks
Reply from Kecks
Thanks For Choosing Kecks
Got a 1/4 zip for Christmas and the zip…
Got a 1/4 zip for Christmas and the zip has come off it. Been told nothing they can do. Not the quality or service I’d expect for a £65 item only lasting 4 months. Back to Ethika I go.
23 April 2026
Unprompted review
Reply from Kecks
We’re sorry to hear this.
We did review this for you, but as the item was purchased around Christmas, it falls outside of our 14-day warranty period for manufacturing faults. After several months of wear, issues like this are typically classed as general wear and tear rather than a fault.
We appreciate the feedback and understand your frustration, but we’ve followed our policy on this occasion.
James
Kecks Customer Service Team
Reply from Kecks
Thanks For Choosing Kecks
Excellent service from start to finish
Excellent service from start to finish. 100% recommend
17 April 2026
Reply from Kecks
Thanks For Choosing Kecks
Reply from Kecks
Thanks For Choosing Kecks
3rd order from kecks and each time the…
3rd order from kecks and each time the clothes have arrived on time well packaged and great quality t shirts thank you
17 April 2026
Reply from Kecks
Thanks For Choosing Kecks
Banging.
Banging.. ordered mashtag merch, quick delivery, great fit.. Will be deffinetly order again
17 April 2026
Reply from Kecks
Thanks For Choosing Kecks
Reply from Kecks
Thanks For Choosing Kecks
Great quality, Fast Delivery
Great quality, fast delivery and fits true to size, will be ordering again thank you!
17 April 2026
Reply from Kecks
Thanks For Choosing Kecks
Both my Mashtag merchT-shirts are…
Both my Mashtag merchT-shirts are really high-quality premium can’t wait to wear them.
17 April 2026
Reply from Kecks
Thanks For Choosing Kecks
Tried to change my delivery address as…
Tried to change my delivery address as i put the wrong one down. I corrected it imediatley after order. But still sent it to the wrong address now i have to go to the wrong address and collect my order. Kecks said it wouldnt refund me or cancel my order as they said the process moves quickly and theres nothing they could do.
17 April 2026
Reply from Kecks
Hi Kyr,
Thanks for your feedback.
We can see that the incorrect delivery address was entered at checkout, and while you did contact us shortly after, our team advised at the time that address changes aren’t guaranteed once an order has entered processing.
We did attempt to update the details before dispatch, but unfortunately the order had already progressed too far through our system.
We understand this was inconvenient, and we’re sorry for the frustration caused. We always recommend double-checking delivery details at checkout, as we can’t always intercept orders once they’ve begun processing.
If there’s anything further we can assist with, please feel free to reach out to our support team.
– Kecks
Can’t go wrong with a company who uses…
Can’t go wrong with a company who uses dpd . Prompt delivery , I would order from you again
17 April 2026
Reply from Kecks
Thanks For Choosing Kecks
Sizes are to big order a large and it’s…
Sizes are to big order a large and it’s more like an extra large
17 April 2026
Reply from Kecks
We do list the sizing clearly on the product page, including the size chart and that our T-shirts are designed with an oversized fit.
If you prefer a more standard fit, we’d recommend sizing down next time.
Reply from Kecks
You placed your order on the evening of 16th April (8:30pm), which was dispatched the following day on Friday 17th.
At checkout, you selected Royal Mail Tracked 48, which is a 2–3 working day service rather than a next-day option. Based on that service, your delivery timeframe is still within the expected window.
Please check your tracking link for the latest updates on your parcel.
Reply from Kecks
Thanks for shopping at Kecks
Quality product
Quality product, none of this cheap rubbish.
Appear to appreciate the custom.
Overall company seems to value customers.
Thank you
15 April 2026
Reply from Kecks
Thanks for shopping at Kecks
Poor quality over priced
Poor quality over priced , I bought some fleeces for my self and the wife , both continue to bobble and look worse after every wash , my Sherpa fleece is the same also the pockets are to small I can barely get my hands through, also I bought about 8 pairs of the boxer shorts a few months ago and already 2 pairs have holes in and others have stitching coming away ,really disappointing ,I like the products but the quality isn’t there
15 April 2026
Unprompted review
Reply from Kecks
Hi,
Sorry to hear this, You should have emailed us directly with your order number and photos of the issues so we can properly look into it.
We can only review and support with faults if they’re reported to us within our warranty window, and with the correct details. Without that, we don’t get the chance to assess what’s gone wrong or put things right.
If you’re still within that timeframe, please send everything over to us and we’ll take a look.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for shopping at Kecks
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