Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
well , the product is beautiful, soft material , small pouch celphone holder with lots of pockets, but i think the price is too much .
Company replied
Firstly, I love my handbag and the ordering process was simple. I wish that it came with a dust bag for the price. Packaging was very poor and did not reflect the quality/price of the product. My... See more
Company replied
I have always had very good service but on my most recent purchase I was very disappointed. I ordered 3 items and only received 2 items and there was no packaging to protect the bag I purchased and wa... See more
Company replied
Company details
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Havent received order despite ordering…
Havent received order despite ordering weeks ago.... for a Christmas present
6 December 2025
Reply from kate spade new york
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with your recent purchase from kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We appreciate your support and hope to have the opportunity to restore your faith in our brand and we are trying our best keep you updated with order updates.
I have ordered to items for Xmas over 2…
I have ordered to items for Xmas over 2 weeks ago and then I get a message to say so busy sorry for the delay, well if they don’t arrive in time for Xmas there will be more about this
5 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
Really great experience and loved my…
Really great experience and loved my purchase from Kate spade
5 December 2025
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Sarah! Thank you for your positive feedback.
I still haven't received my parcel
5 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are pleased to see this issue has already been resolved!
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Jane! Thank you for your positive feedback.
I was so happy with my purchase…
I was so happy with my purchase initially but I can't decide now as it got dirty on the 1st time I used it and now it won't be cleaned.
5 December 2025
Reply from kate spade new york
We’re glad you are pleased with your purchase and grateful for your honest feedback, Kinza. Hope to welcome you back again soon! If you would like us to look into this further for you, please do contact us at https://www.katespade.de/de_DE/contact-us.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Mrs Douglas! Thank you for your positive feedback.
Slow delivery of product
Ordered product on 28 th Nov and still waiting for it to be delivered. Every few days they put up expected date of delivery and when it gets to that date it goes back to no date.
12 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are trying our best to keep you updated with your order status.
Delighted with my purchase
Delighted with my purchase. Superb quality and super value. Bought this as a gift for my daughter and she is thrilled with it.
2 December 2025
Reply from kate spade new york
Thanks so much for your review, Nathalie! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
If I could give zero stars I would…
If I could give zero stars I would because even 1 is too much. I placed an online order in Nov the bag was delivered to an area miles away from where I live. I contacted KS & signed a declaration to say I hadn’t received the bag. They then informed me it would take 7 days to investigate. I asked for a refund I was told this had to be passed to another department again with a wait - I still haven’t received my bag or been issued a refund. I have sent literally loads of emails but get no response. In the meantime I am out of pocket whilst this company struggles to sort itself out. Absolutely horrendous customer service. Do not even contemplate purchasing any thing from this company.
25 November 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our kate spade new york products didn't meet your expectations. Ensuring our customers' satisfaction is paramount to us, and we regret any disappointment you may have experienced. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future. We have requested additional information to ensure this will be investigated thoroughly.
Think twice before ordering from Kate Spade.
I ordered a pair of shoes in the Black Friday sale in a uk size 4. They arrived in good time but were so small I needed to exchange them for the next size up.
They give you just three days to return the parcel so I sent them off the very next day.
I have an email to state that the shoes were on they way back to them but after a week there was radio silence from Kate spade.
I tried to email them but my emails just kept bouncing back and no one was replying to the WhatsApp number. I tried to email a third time and had a reply the next day to say they hadn’t received my parcel yet and would issue the exchange once they had.
I WhatsApped them again to see why they still hadn’t received the parcel as it was nearly two weeks later. They said the return was being processed but was vague about whether they had the parcel.
Three weeks later I received an email to say the new shoes had been dispatched to me. However received an email today to state that they are now out of stock and have issued a refund.
I’m glad I’m getting a refund but I don’t understand how you only give us three days to return a parcel but it takes Three Weeks to receive said parcel and then by that time the item is out of stock.
I don’t want to sound like a Karen but I won’t be shopping from Kate spade again after this. It’s not worth the hassle.
11 December 2025
Unprompted review
Reply from kate spade new york
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with your recent purchase from kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We have requested additional information to ensure this will be investigated thoroughly.
Kate Spade loafers 👞
My order came within a couple of days, love all the packaging from Kate Spade and was very pleased with my shoes....fabulous 👌
4 December 2025
Reply from kate spade new york
Thank you for your lovely feedback, Amanda. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Truly Shocking Customer Service - Beware
I have loved Kate Spade for many years, bought their bags and clothes for myself, my niece and now my great nieces. However, the latest issue has totally ruined their reputation and my feelings about their brand.
I bought a lovely large Emma bag for myself in February. Took it on holiday to the States and used it a couple more times in Uk. Took it on a trip in October and the zip would not close. I had to go buy another bag. I contacted Kate Spade on 14 November- provided photos and proof of purchase. Was told I would receive a response in 7 days. That came and went. I have tried emailing, using What’s App and business messenger- nothing. I then finally managed to speak to a customer service assistant last week and was promised they would sort it as it was not acceptable I have waited so long for a response. I was promised a call on Friday 5th. It is now the 11th and still nothing. I have tried What’sApp again, sent yet another email and tried the phone line - which has now been stopped.
I am truly shocked at how bad their customer service is. Absolutely shocking. Will never purchase from them again
14 November 2025
Unprompted review
Reply from kate spade new york
We appreciate you taking the time to share your feedback with us. We’re sorry to hear that your experience with our kate spade new york products didn’t meet your expectations. At kate spade new york, we strive to deliver high-quality products that delight our customers, and it’s disappointing to learn that we fell short in your case. Thank you for bringing this matter to our attention, though I am pleased to note this is already being investigated by our relevant teams.
Reply from kate spade new york
Thanks so much for your review, MC! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Not yet delivered
Not yet delivered. Im getting concerned regarding it bring lost or stolen
8 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
No follow up on delivery emails
No follow up on delivery emails, no correspondence. Very poor customer service.
10 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are trying our best to keep you updated with your order status.
Given a low rate because I haven't…
Given a low rate because I haven't received the Kate Spade bag and got no notification from Kate Spade of it coming. I was hoping that I could purchase more off this site but now I don't think I would.
3 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are trying our best to keep you updated with your order status.
Reply from kate spade new york
Thank you for bringing this to our attention, though we are pleased to see this issue is already being investigated by our teams! Please do not hesitate to reach out for anything else.
Great sale saving from Kate Spade
Great sale saving from Kate Spade! Ordered the Snoopy wallet and was delivered within a few days. Beautifully packaged and lovely quality.
9 December 2025
Reply from kate spade new york
Thank you for your lovely feedback, Mandy. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
I still have not recieved my order
6 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are trying our best to keep you updated with your order status.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.