Best online casino I have used live chat and customer service is the best I have come across. And there very good with deposit limits and responsible gambling.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Heh won some pi out of money went to withdraw it the asked for some verification which I was getting it but now I can’t find website or go into it
Company replied
Great Casino Good Customer Service veey polite. Allways quick if need agent. Constantly given Treats away Telegram allways got some good giveaways. Hit few times nothing major yet. But entertainmen... See more
Company replied
Initially won a little but took about 5 working days actually get the funds then about 400 loops jumped through after withdrawing a small amount of winnings was never up again whilst I totally underst... See more
Company replied
You should know
3.9
Great
869 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not use this website
Do not use this website, for no reason given by support agent account closed barely 48 hours old and deposited money into account that can no longer be accessed. Shocking customer service. Avoid, do not make the mistake I made.
20 May 2026
Unprompted review
Reply from Katanaspin
Hello!
We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving.
In case you feel we did not address the issue properly here, please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Please note that we always operate as per our rules, however, to be able to see what had happened, we would need more context and see your account. In case of closure and no breaches of terms and conditions, we do return deposits. Usually, an update is due from our team.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Abby!
Your kind words mean the world to us - thank you for your fantastic review!
We do provide great service and always thrive to develop, in order to match your expectations!
Best regards,
KatanaSpin Team
Very good 👍???
19 May 2026
Unprompted review
Reply from Katanaspin
Hello, Zain!
Thank you for your review! We do appreciate you and hope to dispell any doubts in the future!
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Erion!
Your kind words mean the world to us - thank you for your fantastic review!
We do provide great service and always thrive to develop, in order to match your expectations!
Best regards,
KatanaSpin Team
Polite customer service and generous…
Polite customer service and generous with rewards
17 May 2026
Unprompted review
Reply from Katanaspin
Hello!
Your kind words mean the world to us - thank you for your fantastic review!
We do provide great service and always thrive to develop, in order to match your expectations! Thank you for the kind remark on our support team!
Best regards,
KatanaSpin Team
Initially won a little but took about 5…
Initially won a little but took about 5 working days actually get the funds then about 400 loops jumped through after withdrawing a small amount of winnings was never up again whilst I totally understand the concept of gambling this didn't feed like a true gambling experience, genuinely feels rigged to get you on the hook then just takes. Would steer clear.
6 April 2026
Unprompted review
Reply from Katanaspin
Hello!
We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving.
Please be informed that payouts are processed quite fast and always according to our rules, we make sure to meet our players' standards and not disappoint! After we do sent the payout, it depends on the payment provider to process further. It is important to know this and also to add that payments may take time if there is a banking holiday, or a weekend.
In case you feel we did not address the issue properly here, please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Sammy!
Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time with our team, and we’re excited to welcome you back again soon.
Best regards,
KatanaSpin Team
Great customer support team and great…
Great customer support team and great games also
12 May 2026
Unprompted review
Reply from Katanaspin
Hello, Sam!
Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time with our team among great game variety, and we’re excited to welcome you back again soon.
Best regards,
KatanaSpin Team
So far the website works fine with some…
So far the website works fine with some amazing joining bonus waiting to try my luck to see if i can win on this website more
12 May 2026
Unprompted review
Reply from Katanaspin
Hello, Prisco!
Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time with our new customer offers! You should try out the rest!
We’re excited to welcome you back again soon!
Best regards,
KatanaSpin Team
Hi well the support team are amazing on…
Hi well the support team are amazing on here and the game play fairly good and system seems to run very smoothly good payoff and good selection of games
11 May 2026
Unprompted review
Reply from Katanaspin
Hello, Mark!
Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time and had our support make such a good impression. We’re excited to welcome you back again soon.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Bună ziua!
Cuvintele dumneavoastră amabile înseamnă foarte mult pentru noi – vă mulțumim pentru recenzia fantastică! Ne bucurăm să aflăm că v-ați simțit excelent și abia așteptăm să vă primim din nou în curând.
Cu respect,
Echipa KatanaSpin
Finally got to the £100 mark...
Finally got to the £100 mark, allowed me to withdraw. Approved the withdrawal, successfully verified everything needed. 4 days later, ah sorry no can do, put the money back in your account, try a different bank account. Technical difficulty... You know the spiel.
Tried a different bank Account.. withdrawal approved.. 2 days later, money back in my gaming account. Back and forward with customer service who were over the top polite and gracious (Hope you have a great day.. so grateful for your patience.. ANYTHING else we can do..)while doing nothing to rectify the situation. The whole thing is so disappointing and I feel like an absolute fool for trusting them.
30 April 2026
Unprompted review
Great games decent wins
Great games decent wins
Fast customer service
Overall good casino
7 May 2026
Unprompted review
Reply from Katanaspin
Hello, Gam!
Your kind words mean the world to us - thank you for your fantastic review and awesome feedback! We are glad to have made the experience memorable.
Best regards,
KatanaSpin Team
Great casino and customer support
Great casino and customer support, great fun fast payouts
5 May 2026
Unprompted review
Reply from Katanaspin
Hello, Matthew!
Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Jordan!
Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.
Best regards,
KatanaSpin Team
I like best casino very fast pay and…
I like best casino very fast pay and many bonus
4 May 2026
Unprompted review
Reply from Katanaspin
Hello, Masoud!
Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.
Best regards,
KatanaSpin Team
Just don't dare to start play on the…
Just don't dare to start play on the rubbish site like this .I spend probably around 5k while pay back aroud 1 in a year.they are not legit online casino .don't fall on this .if you wanna play real online casino just play on legit ones . scammers
4 May 2026
Unprompted review
Reply from Katanaspin
Hello, Charlotte!
Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Hannah!
Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.
Best regards,
KatanaSpin Team
I withdrawn my winnings and it was…
I withdrawn my winnings and it was pending then I got an emails saying request cancelled and they put the money back in my account.. later I went on to withdraw it again and the money wasn't there..
they said I used it. I won't be using this website again!!!
2 May 2026
Unprompted review
Reply from Katanaspin
Hello, Shannon!
We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving. Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Best regards,
KatanaSpin Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.