Best online casino I have used live chat and customer service is the best I have come across. And there very good with deposit limits and responsible gambling.
Company replied
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See what reviewers are saying
Great Casino Good Customer Service veey polite. Allways quick if need agent. Constantly given Treats away Telegram allways got some good giveaways. Hit few times nothing major yet. But entertainmen... See more
Company replied
Never used the website, but I registered. Went in today to view verification process ...couldn't find it and then received a message that the account in closed. Couldn't understand why as I didn't... See more
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Fast response from live chat and happy to help me get free spins. Easy account verification and payout very happy with site
Company replied
You should know
3.9
Great
870 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I have used Katanaspin for a good…
I have used Katanaspin for a good while, they have a great selection of games and I have won big quite a few times. I would definitely recommend
13 July 2026
Unprompted review
Reply from Katanaspin
Hello Leanne!
Thank you for your fantastic review!
It is always a pleasure to provide great experience and see our customer happy, thank you for stopping by and checking out our great game variety!
Best regards and good luck!
KatanaSpin Team
I would give it a 0 if I could
I would give it a 0 if I could. I had £9 cashback and won £1368. They then decided I was only allowed to win a maximum of £90 10x my Cashback amount even though cashback terms and conditions state max win is £10000.
I raised this 4 days ago since raising the terms and conditions and stating I want my winnings back my account has been suspended. I have been on live chat daily and emailed and still no winnings returned and no one getting back to me. Day light robbery.
4 July 2026
Unprompted review
Reply from Katanaspin
Hi Chloe,
We are sorry to hear that your experience fell short of your expectations for our site.
We are pleased to note that by the time we had contacted you, this has been resolved and what happened had been addressed, as no irregularities were found.
Thank you for your review,
Katanaspin Team
Amazing customer support 🥰
30 June 2026
Unprompted review
Reply from Katanaspin
Hello Vanesa!
Thank you for your fantastic review!
It is always a pleasure to provide great experience and see our customers happy!
We hope you stick around long enough, so that we can earn that 5-star review!
Best regards,
KatanaSpin Team
excellent casino good customer services…
excellent casino good customer services fast payout username 7PurestVireo
29 June 2026
Unprompted review
Reply from Katanaspin
Hello James!
Thank you for your fantastic review!
It is always a pleasure to provide great experience and see our customer happy, thank you for stopping by!
Best regards,
KatanaSpin Team
Beware their verification is not up to…
Beware their verification is not up to standard and it allows people on gamstop who have issues with gambling to have accounts and lose a lot of money and then after you inform them of this through self exclusion , they allow you to reopen accounts , and make withdrawing very difficult
Response 7/7/2026
I after i self excluded with email address @hotmail.com in february ,i reregistred with your casino with email gmail.com and lost a considerable amount of money , my account manager ivan knew this , and i was allowed to paly again until my mental health episode subsided and help with my counciller ,, as a casino you did not provide safe gambling and abused my mental health and addiction to gambling , i want this issue does not happen again to somebody else , as it has affected me in a big way ,kantanaspin has not accepted any responsibility whatsoever and i think they should ,i take some resposibility for my losses but as a supposidly reputable casino who advertise on google as a uk casino to which the gambling commission of uk are lookimg into with the evidence i habe provided , i did not ask for a full refund jist a % of the £16000 losses i had , and very little wins , how can a if checls were carried out properly kantanaspin would of seen i was a member of gamstop from 2023 and gambleaware since 2023 , and you was told this in february with account with email ( @hotmail.com)
And than allowed me to reregister with (@gmail.com) all other info was given the same ie
Name
D.o.b
Addresss
Phone number
Bank details
So i accept i am to blame to some level but how did kantanaspin allow this to happen after i hadself excluded and then reregistered after account manager (ivan) told me to with new email address
27 June 2026
Unprompted review
Reply from Katanaspin
Dear Player,
We got acquainted with your appeal, and we as a casino strive to provide the most comfortable and entertaining experience for our customers. As we value each customer, we constantly improve our policy towards the gambling experience provided and implement inner procedures that ensures customer’s experience to be enjoyable and safe.
As much as we are concerned for your experience to be safe and fun, with all due respect we’d like to inform you that in any casino there’s a way to limit/self-exclude your account, so the game stays safe.
As previously stated, please be informed that the account was closed upon receiving your self-exclusion request in adherence with our Responsible Gambling Policy in February and has not been reopened since. Your account was closed in our casino as soon as you contacted us, according to our logs there are no requests from your side that were left unnoticed. Therefore, the refund request is declined. We are please to see that this has been handled thoroughly and you were in communication with our team.
For a more comprehensive global protection approach, you may consider using blocking applications such as GamBan or BetBlocker to restrict access to online gambling sites and applications on your devices.
Best regards,
Katanaspin Team
Great experience
Great experience , great customer service great games
26 June 2026
Unprompted review
Reply from Katanaspin
Hi Jamie!
Thank you for your fantastic review!
It is always a pleasure to provide great experience and see our customer happy, thank you for stopping by!
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hi Nathan!
Thank you for your fantastic review! We’re delighted to hear that you find our site easy to use and that you’ve had such a positive experience with our site!
Best regards,
KatanaSpin Team
Great service easy to.use site and…
Great service easy to.use site and frequent bonuses
19 June 2026
Unprompted review
Reply from Katanaspin
Hi dear Ronan!
Thank you for your fantastic review! We’re delighted to hear that you find our site easy to use and that you’ve had such a positive experience with our site and especially the reward system!
Your recommendation means a lot to us, and we truly appreciate your support. Thank you for being part of our community, and we look forward to providing you with many more enjoyable gaming experiences.
Best regards,
KatanaSpin Team
Fantastic site,easy to use very helpful…
Fantastic site,easy to use very helpful advisors who go out there way to make sure you all okay. Great games from live slots to finishing frenzy get joining now
15 June 2026
Unprompted review
Reply from Katanaspin
Hello Vicky!
Thank you for your fantastic review! We’re delighted to hear that you find our site easy to use and that you’ve had such a positive experience with our support team.
It’s especially rewarding to know that our advisors have been helpful and attentive, making sure you receive the assistance you need. We’re also glad you’re enjoying our wide range of games, from live casino experiences to exciting slot games and other entertaining options available on the platform.
Your recommendation means a lot to us, and we truly appreciate your support. Thank you for being part of our community, and we look forward to providing you with many more enjoyable gaming experiences.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello Felie!
Thank you for your kind review! We’re very happy to hear that you feel cared for and valued as a player.
Providing excellent service and making sure our players have a positive experience are among our top priorities. It’s wonderful to know that our efforts are being noticed and appreciated.
Thank you for your support and for being part of our community. We look forward to continuing to offer you the best possible gaming experience.
Best regards,
KatanaSpin Team
I love this site
I love this site, the help from the agent's is amazing too. They are always so helpful & quick 😁🥰
14 June 2026
Unprompted review
Reply from Katanaspin
Hello Stacy!
Thank you for your wonderful review! We’re delighted to hear that you love our site and that you’ve had such positive experiences with our support team.
It’s especially great to know that our agents have been helpful, responsive, and quick to assist whenever you’ve needed support. Providing excellent customer service is very important to us, and feedback like yours motivates our team to keep delivering the best possible experience.
We truly appreciate your kind words and continued support. Thank you for being part of our community, and we look forward to bringing you many more enjoyable moments on our platform.
Best regards,
KatanaSpin Team
It is a very great casino site
It is a very great casino site , really enjoyed playing
6 June 2026
Unprompted review
Reply from Katanaspin
Hello Andrius!
Thank you for your great review! We’re delighted to hear that you consider our platform a great casino site and that you’ve really enjoyed your time playing with us.
Our team works hard to create a fun, entertaining, and enjoyable gaming experience for all our players, so it’s wonderful to know that we’ve met your expectations. Feedback like yours encourages us to continue improving and delivering the best possible experience.
We truly appreciate your support and thank you for choosing to play with us. We look forward to welcoming you back for many more exciting gaming sessions.
Best regards,
KatanaSpin Team
Big bass bonnanza
9 June 2026
Unprompted review
Reply from Katanaspin
Hello Adnrius!
Thank you for your review! We will always appreciate it!
Please note that we are always online and ready to assist our players, in case you request information or help with that game, then it is best to mail us directly or contact us via chat.
Best regards,
KatanaSpin Team
Great site
Great site I really enjoy playing staff are friendly and professional 😊 recommend
9 June 2026
Unprompted review
Reply from Katanaspin
Hello Evelyn!
Thank you for your wonderful review! It's fantastic to know that your time on our platform has been such a positive experience.
We appreciate the praise for our support team and understand that you have found the atmosphere to be welcoming, with great entertainment and good chill vibes!
Best regards,
KatanaSpin Team
Agents very helpful,
Agents very helpful,, just finding my feet with how it works 5 star
9 June 2026
Unprompted review
Reply from Katanaspin
Hello Ashley!
Thank you for your wonderful review! It's fantastic to know that your time on our platform has been such a positive experience.
We appreciate the praise for our support team and understand that you have found the atmosphere to be welcoming, with great entertainment and good chill vibes!
Best regards,
KatanaSpin Team
Lot of bonuses and great wins i love it…
Lot of bonuses and great wins i love it is a great experience
2 June 2026
Unprompted review
Reply from Katanaspin
Hello Florin !
Thank you for your wonderful review! We're delighted to hear that you're enjoying the many bonuses available and that you've had some great wins along the way. It's fantastic to know that your time on our platform has been such a positive experience.
We truly appreciate your support and are thrilled that you're having fun with everything we have to offer. We look forward to continuing to provide you with exciting games, rewarding promotions, and plenty of entertainment in the future.
Best regards,
KatanaSpin Team
Brilliant casino,I deposited £20.00 and…
Brilliant casino,I deposited £20.00 and won over £100.00 in the first 20 minutes of playing,I cashed out £100.00 and was asked for verification(driving licence and a selfie) and played some more, the £100.00 was deposited into my Halifax account within the specified time no issues whatsoever and I have just collected my 50 free spins on the slot machines today,would recommend,thankyou,great staff,Brilliant customer service.
29 May 2026
Unprompted review
Reply from Katanaspin
Hello, Victor!
Your kind words mean the world to us - thank you for your fantastic review! It is very kind of you!
We do provide great service and always thrive to develop, in order to match your expectations! We are glad to see you have had some luck and enjoyed your stay!
Best regards,
KatanaSpin Team
Would not recommend this company
Would not recommend this company, there is no information on when you deposit at least £20 that if you win any amount you cannot withdraw until you have a balance of at least £100.
Stay clear think most of the reviews
Are fake
Also this company when you join don’t tell you that withdrawal is only available once you have over 100 pounds so there is no way of doing small bets and withdrawing multiple times which is not what I signed up for.
You have to keep gambling to try and get your winnings to that amount which you will find real hard to do as you start losing at a tremendous rate.
My advice is that I should have read the reviews first.
28 May 2026
Unprompted review
Reply from Katanaspin
Dear John,
Thank you for your review and feedback. We made an effort to contact you and this is what we provided as information.
We always operate as per our Terms and Conditions, and as per those, we have a minimum deposit amount and withdrawal amounts, as all other businesses in this field. With that in mind, it is up to the player to make the decision to deposit and play. As those rules are available at any time and players are required to accept them prior to registration.
Please be reminded that we are always online and provide an excellent support whenever you need it. You can ask for assistance at any time and on any topic.
To summarize, no irregularities were found, but the feedback is appreciated.
Best regards,
KatanaSpin Team
Great game an experience company are…
Great game an experience company are lovely
29 May 2026
Unprompted review
Reply from Katanaspin
Hello, Tesha!
Your kind words mean the world to us - thank you for your fantastic review!
We do provide great service and always thrive to develop, in order to match your expectations!
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Lynn!
Your kind words mean the world to us - thank you for your fantastic review! It is very kind of you!
We do provide great service and always thrive to develop, in order to match your expectations!
Best regards,
KatanaSpin Team
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