KandyPens Reviews 

I would like to know how I exchange my pin this is the second one I bought no the first one I lost I liked it so much that I bought another one I’ve had the other one for about a month and it went out on me at the light goes on but it doesn’t wanna heat up is there anyway I can exchange it

Waste of money , awful company. Check the reviews for yourself. Do not buy from here

Shocking experience spent $300
Might aswell give it away .
Such a terrible experience customer service just goes on and on excuse after excuse anything so they Don't have to refund you your money..this company should be reported and shut down..much better quality vape half the price elsewhere..DO NOT WASTE YOUR MONEY WITH KANDYPENS...IT IS A SCAM. I am going to shout from the rooftops about this company on all social media possible... FB Instagram ect...
i think it should be known worldwide that its a scam.
And how they treat their customers. Avoid avoid total rip off
Its like we dont care we got u money now..

. I have sent kandypens email after email..
Pictures they asked for
But its just going around in circles with the emails. But after doing what they ask for on the 26th email now they want a video...
Now i have had to get in touch with my bank explaining what's going on with copies of the emails
My bank is going to refund me amd claim it back of kandypens.. What a complete nightmare... Headache just Avoid
United Kingdom customer
Only bonus they don't declare customs value... another breach of the law. Shall I report that also 🤔..if you look at the reply to the reviews all the god dam same reply to them all .
How they would like to help us...if that was the case after 26/30 emails why are we here in this situation
What an absolute joke... got to laugh.its so unbelievable...
Go walmart and buy a vape with a real guarantee
On my first email I explained my issues. How many times can you explain the same thing.
Customer service assistant Brandon says it straight told me he doesn't give a dam.was also told me fix it with a pair of pliers..how classy.... I wanted class got cheap tack $300 down the drain, 🙈💵💵💵., (United Kingdom)if you study kandypens it not so long ago they were hit with 1.2 million dollar fine.. Says it all wish i done my research first. Which i have done now am only 18 i did not have to verify my age.. Another shamables on there side... Arnt i under age in the usa to buy this product...

Updated to 5 stars. Great customer service. Contacted support and they sent me a new pen that day. New one works great.

Brand new c box pro. Charged it out of box, red LED light appears as expected. Never turns off, unit will not turn on. Totally useless right out of the box. Auto reply received from customer support says to expect delays. What a crock. Don’t buy their products, very likely will not work…wasting your time and money. The C Box Pro sure looks nice, but would be nice if it actually worked.

This company has gone above and beyond for me! I'm a UK customer, so I usually like to keep things close to home, but I went against that and I couldn't be happier. The crystal 2 is my first dab pen, however, I researched for a whole month before making my move. Before this I've only used concentrates via vape carts and boy I was getting sick of 1) the cost of them, 2) the constant faf on with leakage, filling and the kit you need for that, and 3) even the best quality carts burning out before all my product has been used, which takes me back to number 2. As an occasional hitter, this baby hit the spot in two tugs, I was right where I wanted to be! There is a bit of a learning curve with this device, which I found fun, ha, so don't be put off if your not getting there straight off the bat. Kandypens customer service are their to help and they emailed me within 24 hours, every time I had a question, and I had a few, ha. I can't speak enough about how helpful kandypens customer support has been, I didn't even get this kind of service when I bought a £12k cat, seriously! These bucket style dab pens are a solid replacement for cartridges! Yes you have to clean it after each session, but what the hell don't you have to clean. Small price to pay to be away from carts and its not that hard to clean either. The lifetime warranty was definitely another deal breaker, that's confidence in your product! Kandypens have a loyal customer in me and I've just ordered an oura erig from them. Love you lots guys and thanks for the, all round, great experience x

I got New Kandy Pen it's Awesome C Box Pro 🔥 🔥 🔥 😎😎😎👍👍👍👑👑👑

Dead on Arrival electronic items should be promptly refunded without question. Take a look at Amazon's policy regarding this. It's consumer friendly policies like this that acvount for their great success and at the opposite end of the spectrum is you with a 1.9 average review rating, pretty dismal.

The fact that I have a DOA electronic device and you're trying to BS me and confuse the issue with talk of a difference in technique or preference is extremely maddening

This clearly is not a case for "troubleshooting", what nonsense.

I noticed your reply to all the complaints is the same non-help, I'm assuming they're just out of luck

Hopefully your closing statement saying you're aware there are lemons indicates your willingness to rethink this and do the only right and fair thing which is a complete prompt refund

TJ

I’ve had a terrible experience with Kandypens. Even after purchasing their newest and most expensive pen they offer, with the most disappointing results. Very cheaply made vape pens and customer service is non-existent and minimal at best. I advise you to stay away from this company.

ive bought 2 Kandypens vapes and both were junk. Not the worst of it though is their customer service! I will never buy from this company again

Update.... customer service was amazing and my issue was finding a cart that fit. They did the research for my area and have me options. The carts suggested worked great and the pen is pretty amazing. Updating this to 5 stars and getting me the white one... I would only suggest more colors as I really like this one.

Thanks, Rudy

I made the mistake of trying this company again and yeah I'm kicking myself. Pens look nice and battery is good but they never fit any carts as described. If you want to keep refilling the carts they provide I guess it would work but my carts are sealed sooooo. I got the nice one that looks like a plain pen. $80 and no carts will fit in the unit. You can remove all the cool stuff and use it like a $10 pen but why would I do that. I requested a return so we shall see. The asap rocky is cool for anything but carts as again you can only use the stick and none of the cool stuff. Lesson learned and I'm sticking with vessel going forward.

Battery was without a doubt not working. They agreed with me. Yet declined to send a replacement till they got to put the old one through some trial and error testing. While I’m at home without a device to get medicated!!! Nice!! Thank you so much for standing behind your product that died after 7 months of use. They blamed the malfunction of their device on me the customer also. Said I spilled product all over the atomizer!!! That’s funny. Where do you think the vapor flows through on the Kandypens Oura?
It flows through the atomizer so yup!! Product does get built up on there. You designed it like that!! Maybe you should learn about what it is your selling?
Yes maybe!!

I'm was surprised to see so many negative reviews for this company. I bought a Crystal a year and a half ago and I recently had battery issues with it where it was not cycling through the temperatures correctly. The battery was also discharging and I couldn't get through more than two sessions with it. I contacted KandyPens and they were prompt in their reply. They asked for me to send videos of the problems with by Crystal and once they saw the temperature light was not cycling correctly they sent me a replacement battery free. I did have to pay for the shipping to KandyPens but it was cheap considering the small packaging. I'm impressed with the warranty service with KandyPens. I even bought a Crystal 2 so I could have two of these pens because the quality is there. I'm also not paid nor affiliated with KandyPens in any way. I choose to write good reviews for companies that I feel operate professionally and offer good service.

I got my Kandypen Crystal Black today and it gets way too hot and you cant get a hit from it until its so hot its burning you. Its wasting my concentrates. Trash I wouldn't even try to sell it. 124 bucks I am out.

Cheap piece of trash!! Doesn’t work and I can’t return it!! Do not buy this piece of crap!!!!

The worst customer service in history..
They don’t even know what the hell is going on the website says my credit card got declined four times and the fifth time it worked and then they hold the Package for a whole week didn’t even call me let me know that the website thought it was a fraud..

Hi.
I use Ruby since almost a year.
I started vaping with a Company product no longer existing (Vapour2 from Czech Republic).
My experience with Kandy Pens is perfect.
The flavor of my liquid is the best I get, compared to others battery makers.
Customer service is ALWAYS reachable, for ALL request I had.
Orders, technical assistance, return policy.
It happened to me to send back three Ruby batteries. They cleaned them and sent me back.
Please note that I live in the French Caribbean
Pods sometimes get clogged. Batteries aren’t lifetime working. Are you surprised? Do you expect your home bulb lamp never burns?

I’ll stay faithful to Kandy Pens. I buy directly on their Web site.

Purchased a Flacko Jacko for $148 in Mahogany directly from Kandypens site to use 2-3 times a week. After 3mos the finish began to chip, after large pieces of the finish were gone. By month 6 battery died.
Customer service was poor, sent pics and video response time was ok but the solution Was Not. I was offered a different color battery case so my classy Jacko would be downgraded to a junkshop mismatch of pieces and parts with the heavily chipped canister.
Do NOT Waste your money!

Scam. Unfortunately had to give 1 star just to get to write my piece. Don’t ever buy the Rubi pen. They have these in the dispensary’s, which is how I got mine. So I had a brand new pen and cartridge. Oil was put in. Cartridge was primed, took my 1rst pull and immediately was grabbing garbage to be able to get it out my mouth. Was severely injured in the mouth with hot oil. It was so bad I had to see my doctor. So now comes time to deal with this defective device. I went back to the dispensary where it was purchased,‘they said it’s Kandypens problem, 1rst the phone number is wrong for customer service and email on the back of the box. So after 3 weeks I finally got to speak to someone. Miles from Kandypen said I could get my money back for the problem as I’m TERRIFIED to use oil again. Then a manager gets on and gets belligerent named Brandon. He asks me a question and because he didn’t like the answer I was giving so he hung up on me while I was asking y is he talking over me, he hangs up. That shows some lack of maturity right there. So now I get to play this blame game and absolutely no resolution. Sad that you really have to take and abuse disabled people. My mouth is so burnt by that hot oil. I guess it’s off to the BBB and lawyers for a lawsuit.

COMPLETE SCAM. Do NOT buy any products from this company. Paid $150 for their newest pen—barely any vapor production (even on the highest setting), clogs stupid easily (even after putting way less than the recommended 0.1g), and heats up so much, I burnt my lip on it! AWFUL PRODUCT

Crystal 2,Like others have said did not get hot enough for dab but I did find it worked well for shatter, unfortunately I only had a small amount of shatter and a few months worth of dab. So I began to use it with dab and have it charging at the same time or the battery goes dead before you can burn 2 booger size pieces. So I used it about 2 to 3 Weeks and was cleaning the bowl with a Qutip and I shattered the glass, the glass was about as thick as my fingernail 1/16 or close to it. At this point I tried to contact them through their website and ask if it was still safe to use and could it be replaced and that I was disappointed in their product from day one.
I got zero replys
I then decided to use it directly on the coils and it worked great until it completely burned up and stopped working a month later.
I revisited there website and found that the coil burner is replaceable for $50 but that gets expensive every 6 Weeks. This was my first experience with a electric dab burner and I only chose it because of its great reviews and $150 is expensive for someone like me. Very disappointed in the crystal 2
For now I'm hitting it old school with a torch adapter and waterpipe