Kamsons Pharmacy Reviews 

3,899
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional demeanor, often noting their caring attitude and efficiency. Many people highlight the outstanding service, with staff frequently going the extra mile to assist, providing quick prescription turnarounds and knowledgeable consultations. Reviewers appreciate the personalized approach and the overall pleasant experience provided by the team. However, some customers also noted issues with customer service, describing experiences of rudeness, dismissive attitudes, or challenging interactions from staff members. A few other people also felt that there were problems with medication availability or issues with prescription processing, which caused significant inconvenience and distress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as superb, efficient, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the excellent and 5-star... See more

Location

Reviewers mention ambiguous feedback about location, with many customers referencing specific branches and... See more

Product

Consumers find product availability and accuracy to be a significant concern, with many reporting issues such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called T... See more

Company replied

Rated 5 out of 5 stars

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly. Shop and dispensing personnel the same. Moved to this pharmacy 3 or 4 years ag... See more

Company replied

Rated 5 out of 5 stars

County Oak Medical centre branch. They were offering free blood pressure checks. I was seen by the lovely Rania who was very personable and professional. As she was slightly concerned she suggeste... See more

Company replied

Rated 5 out of 5 stars

I have just come off the phone with my local Kamson at Tesco Durrington. I just wanted to say how helpful and friendly the young lady was in helping me. Nothing was to much trouble and walk me throu... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,899)

299 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carden Hill pharmacist is fantastic 😊

To the pharmacist in the Carden Hill surgery, Brighton. Thank you, thank you. I came in for cough medicine but you correctly diagnosed my night time cough as acid reflux.
I took your advice and had a perfect night’s sleep. Amazing 🥰,

24 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Thank you for your 5-star review. We truly appreciate your kind feedback and are pleased to hear you had a positive experience with our pharmacy team.

Rated 5 out of 5 stars

Very friendly

I had a free blood pressure check done here today. The staff were so friendly and helpful. This will now be my first choice pharmacy to use. It was lovely and cool inside and free parking right outside is a real bonus.

23 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Thank you for your 5-star review. We truly appreciate your kind feedback and are pleased to hear you had a positive experience with our pharmacy team.

Rated 5 out of 5 stars

Great customer service

Great customer service. Everyone in the Mitcham pharmacy is polite and friendly and very good in remembering repeat customers.

19 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Thank you for your 5-star review. We truly appreciate your kind feedback and are pleased to hear you had a positive experience with our pharmacy team.

Rated 5 out of 5 stars

Kamsons Polegate

Kamsons Polegate.
Always helpful and going above and beyond for their customers. Cannot recommend enough.

21 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Thank you for your 5-star review. We truly appreciate your kind feedback and are pleased to hear you had a positive experience with our pharmacy team.

Rated 5 out of 5 stars

Amaizing staff ,the pharmacist (

Amaizing staff ,the pharmacist (
Lavinia)is very kind,helpful and took time to see me even there was such a busy time .Trust her judgement 100% .Very professional.Recomend.

1 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Maria,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

I’m depend on insulin to control my…

I’m depend on insulin to control my diabetes. Twice they have runout of kwikPen needles, but they didn’t inform me nor the doctors. Their response was we are unable get the needles from the supplier, yet their branch in Broadfield have eight in stock. Now they have no insulin in stock and this time they insist that they delivered the insulin last Friday. I only ordered the insulin on Thursday last week. They are now suggesting that I should ring around and check their other branches. Without transport I can’t get my medications . How can we rely on pharmacies like Kamsons.

19 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

HI,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including your full name and the branch that dispenses your prescriptions.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Efficient and friendly staff

Efficient and friendly staff . Delivery of repeat medications service is quick and delivered by a very pleasant lady

19 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Valerie,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Missing medication again

Missing medication again, after waiting the box standard 20/30 minutes because the prescriptions are never made up even if you wait a week after putting in the script it won’t be done I was told to return the next day(Friday) so I waited until Monday, she couldn’t find my prescription (insulin) and then started serving others, I am going to have to return today Tuesday. So in total you have had my prescription over a week now and this will be the third time I have to visit the shop, this happens so regularly it is a joke in my house, this is a nightmare every month. Surely something has to be done, do your job and make prescriptions up before we get there.

18 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including your full name and the branch that dispenses your prescriptions.

Kind Regards,
Kamsons Team

Rated 1 out of 5 stars

I have just visited Kamsons at…Wallington who said I was lying

I have just visited Kamsons at Wallington where I was supposed to collect my Blister Pack medications dated 1st May 20/26. I showed them the signed off items on my nhs ap and they insist that it has already been collected last week. They had before this stated they were not available for collection until next week. I queried this and showed them the signed nhs ap and then they insisted they had already been collected, I informed them the blister pack collected was date beginning of April, which I collected late as I was not well enough to come to collect them beginning of April.They would not believe me. I am appalled at the staffs attitude towards me, I had just been told by gp to go straight to hospital as I am so ill. I explained I am not always well enough to collect on time. I was just ignored. I told them not to bother and I will change to an alternative chemist.

15 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Barbara,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Keira

Keira - Pharmacy Assistant Kamsons Pirtlsnd Road, Hove
I needed help with using my blood pressure machine as l had to give 2 readings a day to the GP. Keira had excellent customer service skills. She was kind, polite and understanding.

15 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Helen,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Took my 94 yr old mother to Kamsons…

Took my 94 yr old mother to Kamsons Pharmacy in Newick, East Sussex and the service received by Andrea was amazing. Andrea was so lovely and personable and took the time to make mum feel at ease and comfortable as possible. Would not hesitate to recommend Kamsons at Newick!

14 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Lorraine,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

The staff at Kamson’s

The staff at Kamson’s, Brighton, are always so supportive and helpful. Always a pleasure to speak with them.

22 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Tiana,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

I visited Kamsons Station Parade…my mum had runout of important eye meds

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called Tracey in Kamsons suggested I call 111 , which I went home and did and within 30 minutes my prescription was available to collect from Kamsons . While waiting she even checked my blood pressure apparently I am fit and healthy . Thank you very your help 👍

7 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Tracey,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

A local gem

Kamsons, Windsor Street Luton is my local pharmacy and it feels like I'm an honoured guest when I collect my medication and Covid injections.
The staff are caring and genuine, whilst remaining polite and professional, asking after my health and family. When I forgot an appointment today, they phoned to check I was alright and had the flexibility to honour the missed appointment the same day.
I appreciate their kindness and candidness, supporting me and my health. What a fantastic team!

6 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Ian,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

I was traveling to the UK from USA

I was traveling to the UK from USA. I was short on one of my medications. As a diabetic I began to panic. My family recommended Kamson Pharmacy, and I’m so glad they did. I made an appointment with the friendly pharmacist for a consultation. She met with me addressed my concern and filled my prescription. I highly recommend Kamson Pharmacy for any traveler needing assistance while abroad.

5 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Karni,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Customer care at its best!

Customer care at its best!
I do not actually live near the branch in Kidlington, but I choose to travel by choice due to the client care I receive.
The manageress is very attentive, informative and ensures that I fully understand the medication I am on.
When I call the pharmacy for general enquiries, the staff have all been so helpful, polite and friendly and always offer a call back if the person I need to speak to is unavailable. The call backs have always been in an exeptional timely manner.
Well done Kamsons Pharmacy (Kidlington), fabulous service.

5 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Beverley,

Thank you for your 5-star review. I am pleased to hear that you have received great customer service at our Kidlington branch. I have forwarded on your review to the team with a big well done.

Kind Regards,
Kamsons Team

Rated 1 out of 5 stars

Not delivering vital medication …

For the last 6 months I have not received correct delivery every month of a vital inhaler. Every time told due to pharmacy not checking the fridge where it is stored .
Delivery people lovely and understanding but cannot help.
Tried calling for over an hour today the call dropped by Kamsons Warlingham as busy.
Very poor service and unprofessional not fulfilling their obligation
Don’t offer the service if you cannot provide, its misinformation and causes anxiety.

2 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Dear patient, I am sorry to read of your upset regarding the service you have received at our pharmacy. Please email contact@kamsons.co.uk so that we can investigate your experience further.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look