Kamsons Pharmacy Reviews 

3,899
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, helpfulness, and professional approach, often going above and beyond to assist. People frequently highlight the outstanding and efficient service, appreciating prompt prescription readiness, quick consultations, and a personalized touch. Many feel well looked after, noting the caring attitude and knowledgeable advice provided by the team. However, some customers also noted issues with customer service, experiencing dismissive attitudes, sarcastic remarks, or a complete lack of understanding. A few other people also felt that there were problems with prescription fulfillment, such as medications not being ordered, incorrect dispensing, or staff not checking stock properly, leading to anxiety and inconvenience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as amazing, friendly, helpful, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as outstanding, efficient, and... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the excellent... See more

Location

Reviewers mention ambiguous feedback about location, with many highlighting specific branches such as Kamsons... See more

Product

People report ambiguous experiences with product availability and accuracy, with some customers experiencing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called T... See more

Company replied

Rated 5 out of 5 stars

The service from this Chemist is outstanding Staff are excellent so friendly helpful and professional We have been using this chemist for-at least 10 years now and we are more than happy to r... See more

Company replied

Rated 5 out of 5 stars

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly. Shop and dispensing personnel the same. Moved to this pharmacy 3 or 4 years ag... See more

Company replied

Rated 5 out of 5 stars

I have just come off the phone with my local Kamson at Tesco Durrington. I just wanted to say how helpful and friendly the young lady was in helping me. Nothing was to much trouble and walk me throu... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,899)

299 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have always found the staff at…

I have always found the staff at Kamsons Chemist near Heaton Medical Centre extremely helpful and patient with our needs. Nothing is too much trouble and they are all very efficient. Thank you so much xx

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Beware they have a system whereby they…

Beware they have a system whereby they don't put multiple items together the ones is on you to check and ask resulting in multiple trips to pick a prescription up. You wou think when a name and DOB is put in it would list all the outstanding items. Typical NHS, very inefficient way of working

4 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Richard,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Great service and team

I use the one in Southgate each month with my client . Staff are caring , friendly and always a great service , especially Beverley who normally deals with clients medication . Appear to all work together to provide a great service

1 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Graeme,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 4 out of 5 stars

Staff are great

I have been dealing with Kamson chemist for years at 139 Brighton road crawley staff are brilliant very caring helpful Beverley who has been there many years very very helpful want to say thanks to everyone who works there
Thanks for all your support

4 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Brian,

Thank you for your 4-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

We have used Highcliffe

We have used Highcliffe, Dorset branch for about 5 years now. The customer service is 5 star in all areas. Staff are always friendly, helpful, great product knowledge and nothing is too much for them. Cathy is a real asset to the team and goes above and beyond.

3 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Very helpful staff

Staff were very caring and helpful. Great customer service!

3 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Friendly seevice

I have been dealing with my Local Kamsons at 139 Brighton Road, Crawley, West Sussex for many years now. I can honestly say how wonderful the people are and service I get is second to none, always helpful and polite.. my prescriptions get delivered here and it only takes a couple of days for these to be ready for collection…. Honestly I can’t say enough about how lovely these people are

Roy

30 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Roy,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Amiee

I have been going to Kamsons East Street Chichester for 7 years now, and I feel I have to mention a particular member of staff who has stood out to me for the last 6 months and especially today, her name is Amiee. Amiee customer service skills are excellent, she is efficient, and her happy outgoing personality puts you at ease. Well done Amiee

2 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Gordon,

Thank you for your 5-star review. I am pleased to hear that you have been receiving great customer service at our Chichester branch.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

The staff have been so very helpful to…

The staff have been so very helpful to me in the past few days. I called on Friday morning and was able to collect my prescription by 5pm. I called back on Saturday to say something was missing and they had it ready for me to collect.Thank you for your efficiency.

29 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Franka,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

The staff are helpful and informative…

The staff are helpful and informative and always friendly. The service I get is exceptional, we are so lucky to have such an amazing little Chemist in our village

28 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Steve,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

A busy pharmacy with a great team.

A busy pharmacy with a great team.
The team are friendly and helpful.
The store is well kept.
A good range of products considering the size of the pharmacy.

29 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Elisa,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Horrible experience in the Uckfield…

Horrible experience in the Uckfield Meads Kamson. Locom pharmacist refused to process medication and caused a great deal of frustration when I have been using the same script for over 8 years. Pharmacist eluded to the script being forged. Medication had to be sort in Tesco pharmacy would were kind and helpful. Would not recommend going here

29 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Dear patient, I am sorry you are unhappy with the service you have received from our pharmacy. The pharmacist has a professional obligation to satisfy themselves that a prescription is genuine before dispensing. This is down to the individual pharmacists discretion. These checks are not intended to cause offence and must be completed to ensure patient safety. If you would like to discuss the incident further, please email contact@kamsons.co.uk.

Rated 5 out of 5 stars

Very quickly delivered after placing…

Very quickly delivered after placing order. Extremely helpful. More than satisfied with service I receive.

28 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

I would recommend this pharmacy because…

I would recommend this pharmacy because they are very efficient, my prescriptions are delivered without any problems and on time. The staff are very knowledgable and happy to give advice when needed.

27 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Jill,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

I had a very shocking experience…

I had a very disappointing experience at Kamsons Pharmacy, 128 St James Street, Brighton, which left me shocked and stressed by what I felt was rude and dismissive customer service.
I asked to speak with the manager, but I was told there wasn't one available. The pharmacist, whose name I believe was Carole, appeared to excuse the behaviour of another staff member, whom I found aggressive and discourteous. When I said I intended to make a complaint about the treatment I had received, I was told that I could be banned from returning to the pharmacy!.
In my opinion, this level of customer service is unacceptable. Patients should be treated with courtesy and respect, particularly in a healthcare setting. I will be raising a formal complaint to the Trading Standards regarding this experience.

26 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including your full name and date of birth, the date and time of the incident and the branch name.


Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Reassuring and helpful phone call

I have just come off the phone with my local Kamson at Tesco Durrington.
I just wanted to say how helpful and friendly the young lady was in helping me. Nothing was to much trouble and walk me through the process regarding my medication. I am now going to use Kamson for all my repeat perscriptions.
An excellent ambassador for your company. Thank you so much for your patients and help.

26 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Dave,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

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