Delivered on pallet securely. Packaging in logical order and undamaged. Two persons required to lift main base into home garden. The Kamado is a great product. All family members have used it produc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service from Kamado Kings. We visited their store in Peterborough and they were very helpful and knowledgable. When I decided which grill I wanted I emailed to ask if I could have delivery o... See more
I visited the shop beforehand to look at the build quality as I had looked online previously. I was curious to see how it looked in terms of quality vs the Kamado Joe etc Giedrius was super helpf... See more
Order placed on 25.12.2025 during the festive period, so I didn’t even expect it to arrive before the New Year — but it did! Such amazing service ✨ Today we also visited the physical shop and picke... See more
Company details
About Kamado Kings
Written by the company
Kamado Kings is a Kamado Bono grill brand ambassador in the United Kingdom. Kamado Bono is one of the most successful, reliable and fastest-growing companies in Europe (according to the Financial Times Report 2022), with operations in 19 countries such as Italy, Great Britain, Germany, Sweden, Norway, Ireland, Hungary, Poland, Denmark, Finland, Latvia, Estonia, and others.
Kamado BONO is more than a grill. It's an entire grilling philosophy, incorporating a solid united grilling communities and positive lifestyle and valuable knowledge. The vast range of Texas Club range of barbecue accessories are constantly upgraded, and we provide recipe books put together by our staff, the exceptional warranty conditions and prompt customer service, and the promotion of the BBQ culture is what we live every day and share with our customers.
Kamado BONO is also the organiser of Twinsmoke, the largest annual grill festival in the Baltics and the International BBQ championship under KCBS rules.
Our mission is to teach our customers how to grill well and demonstrate the process's fun. We believe that being a good griller is easy and can be done by anyone.
Kamado BONO - easy to be perfect!VISIT US CONTACT US
Contact info
Unit 2, PE1 5UU, Peterborough, United Kingdom
- 01733300516
- help@kamadokings.co.uk
- kamadokings.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well done,thank you.
14 August 2025
Accessory purchase feedback
One of the accessories I ordered came ever so slightly damaged, so slight I didn’t t even ask for a replacement. After being prompted for feedback on my order I mentioned the slight defect, making it clear I wasn’t asking for a replacement. Nevertheless a couple of days later a replacement part arrived anyway. Outstanding service. And as for kamado, I have the limited and it is the best bit of kit you could possibly buy. Incredible thing.
4 August 2025
Great customer service
Made a call for a particular item. They gave the answer. Ordered my minimo along with the separate stand.
Product arrived in perfect condition and 1 day earlier than expected.
1 August 2025
Sent ther wrong part
Sent ther wrong part, then delayed sending the right part, even after I emailed proof of return.
31 July 2025
Reply from Kamado Kings
We sincerely apologise for the inconvenience caused by initially sending the wrong part. We’re glad to hear the matter has now been resolved.
As part of our process, we do need to confirm the return of the incorrect item before sending out a replacement. This is simply to prevent past issues we’ve experienced where items were not returned after replacements were sent. While this step is in place to protect both our customers and our business, we understand it may cause some frustration, and we truly appreciate your patience.
We are also reviewing our procedures to ensure such errors are avoided in the first place.
After alot of research I decided to go…
After alot of research I decided to go to Komado Kings and purchase a Komado Bono. I personally went to their warehouse and was shown around by Giederious.
He explained what the grills were capable of and was shown how best to use the Komado.
I decided to go for the limited as I have heard people buy smaller and regret not going bigger and boy did I make the right decision.
29 July 2025
Good experience
Items arrived quickly and were as advertised. All fit my kamado bono grande limited well. Ash basket and grill extender are great
22 July 2025
Great service as usual fast delivery…
Great service as usual fast delivery brilliant product very happy
25 July 2025
Replacement deflector plate
I couldn't locate the right size replacement heat deflector online, customerservice responded within the hour after looking and confirming the Kamodo size I brought and provided a link for the item I needed.
Deflector plate arrived well packed.
Overall excellent service!
15 July 2025
A very suspicious team with a very poor…
A very suspicious team with a very poor customer care.
The price is much a higher than other sellers, so carefully Google it for the best price.
Never ever trust what they put on the delivery policy, it's completely the opposite.
14 July 2025
Reply from Kamado Kings
Dear Dr Ibrahim,
Thank you for your feedback. We are truly sorry to hear that your delivery experience did not meet your expectations. While the delivery process is handled by a trusted third-party logistics company (who provide excellent service in 99% of cases), we fully understand how important courteous and helpful service is for our customers, and we have raised your concerns directly with their management.
As explained in our email correspondence, our standard delivery policy is for kerbside delivery. This means the driver will leave the pallet at the nearest accessible point, rather than bringing it into the property. This is due to insurance restrictions — delivery drivers do not have public liability cover, so if they were to accidentally damage a customer’s property, their company would not be able to cover the cost.
In your case, the driver went beyond this standard service by moving the pallet further onto your driveway after you requested it, which we appreciate, as it helped accommodate your family’s needs. We are sorry, however, if his manner appeared rushed or unfriendly — this is not the standard we expect, and we have addressed it.
If a driver is unable or unwilling to wait while you check the delivery, the quickest solution is to call us immediately. Please be assured that opening the package to inspect it will not void your warranty. If any structural damage (such as large cracks or splits) is found, we will arrange a free replacement the next working day, provided there is clear evidence of the damage and delivery location.
We work hard to ensure our products arrive safely and our customers are supported throughout the process. While we regret that this experience has left you dissatisfied, we believe the delivery followed our stated policy, and we hope this explanation helps clarify why certain steps are in place.
We would still be happy to work with you to resolve any outstanding concerns and ensure you have a product you are happy with.
Great quality kamados
Great quality kamados, accessories at reasonable prices! Simply excellent.
14 July 2025
Reply from Kamado Kings
Thank you so much for your kind words! We truly appreciate your support and look forward to serving you again.
Reply from Kamado Kings
We're thrilled to hear you had a great experience! Thanks for taking the time to leave a review.
Poor customer service and delivery
The score is not based on the product, just the customer service and delivery.
7 July 2025
Reply from Kamado Kings
Thank you for your feedback. We’re sorry to hear about your experience. Could you please provide more details about the issues you encountered? You can email us directly at info@kamadokings.co.uk. We appreciate your help in improving our service and look forward to hearing from you.
Reply from Kamado Kings
Thank you for leaving a review! We appreciate your feedback. If you have any further questions or need assistance, feel free to reach out. Thanks again for choosing us!
Werry hot drum dont toch
Very satisfied with the purchase. The taste of the meat is completely different. We have already cooked it 5 times and the whole family is surprised by the taste
4 July 2025
Reply from Kamado Kings
Your feedback means a lot to us. Thank you for your support and trust in our service!
Reply from Kamado Kings
Thank you for your positive review! We're glad we could meet your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.