If you’re leaving a 5-star review for Kaiia The Label, you could write: I had a great experience shopping with Kaiia The Label. The quality of the clothing exceeded my expectations, and everythin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good quality clothing. Always the softest material and so comfortable. Everything feels nice and thick and well Made. Been purchasing Kaiia clothing since last year, & probably a quarter of my... See more
Company replied
I had a few issues with quality of clothing I received but I would say this was a one off as as I have ordered other items and the quality is great. I contacted customer services and Amy and Anna res... See more
Company replied
Amy dealt with my query from start to finish, with several emails going back and forth. Very helpful to have the continuity of the same advisor each time. She was as helpful as she could be, within th... See more
Company replied
Company details
- Women's Clothing Store
- Clothing Store
- Lingerie Store
- Outerwear Store
- Plus Size Clothing Store
- T-Shirt Store
Written by the company
Designed exclusively in the UK, KAIIA was born to inspire and deliver an elevated approach to fashion-forward street style for the modern, urban, cool-girl. With a laid back edge at the core, KAIIA THE LABEL is on a mission to make young women feel empowered through a curated wardrobe that provides wardrobe staples with a fearless edge and a subtle sexy aesthetic, no matter what shape or size. Elevation is our ethos. #WEAREKAIIA
Contact info
United Kingdom
- support@kaiiathelabel.com
- kaiiathelabel.com
4.5
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick shipping
Quick shipping, great quality clothes, last well from washing
11 May 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you for your valuable feedback regarding your recent experience with Kaiia. We are thrilled to hear that you are pleased with the quick shipping and the great quality of our clothes. It is our priority to ensure that our products not only meet but exceed your expectations.
If you have any further comments or suggestions, please do not hesitate to reach out. We are always looking for ways to improve and enhance your shopping experience. Thank you for choosing Kaiia, and we look forward to serving you again soon!
Sarah x
I LOVE KAIIA
The hoodies are so good and look so nice! I loveeee the colours and the clothes are so comfortable
13 May 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you for your wonderful feedback! We're thrilled to hear that you love the hoodies and find them both stylish and comfortable. At Kaiia, we take great pride in offering a variety of colours and designs that not only look good but also feel great to wear.
Your satisfaction is our top priority, and it's fantastic to know that our products are meeting your expectations.
We appreciate your support and hope you continue to enjoy your purchases!
Laura x
Reply from Kaiia The Label
Hi,
Thank you for your wonderful feedback! We are thrilled to hear that you love the clothes from Kaiia. Our team works hard to curate a collection that not only meets but exceeds our customers' expectations.
We look forward to serving you again soon!
Sarah x
Great quality clothes
11 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Ayesha,
Thank you for your feedback regarding the quality of our clothing. We are thrilled to hear that you are satisfied with the products you received from Kaiia.
At Kaiia, we take great pride in delivering high-quality apparel that meets the expectations of our valued customers. Your positive experience is incredibly important to us, and we appreciate you taking the time to share your thoughts.
Thank you once again for your support!
Amy x
5 stars
Have bought loads of Kaiia from the website and TikTok shop. The quality & price is amazing. Clothes are so on trend. Had to return a couple of items due to sizing which was straightforward. Will be ordering loads more.
11 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Laura,
Thank you for your wonderful feedback! We are thrilled to hear that you have had such a positive experience with your purchases from Kaiia.
It's fantastic to know that you find our quality and pricing to be exceptional, and that our clothing aligns with current trends. We strive to provide our customers with stylish options that meet their needs.
We appreciate your understanding regarding the sizing issues and are glad to hear that the return process was straightforward for you. We aim to make your shopping experience as seamless as possible.
We look forward to serving you again soon, and we are excited for you to explore more of our collection. If you have any questions or need assistance with your next order, please don’t hesitate to reach out.
Thank you for being a valued customer!
Sam x
Great tracksuits love them good quality
Great tracksuits love them good quality
4 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Dionne,
Thank you for your feedback! We are thrilled to hear that you love the tracksuits and appreciate the quality. At Kaiia, we strive to provide our customers with stylish and high-quality products that meet their expectations.
Thank you for choosing Kaiia!
Laura x
butter yellow set
I ordered the butter yellow set, so comfy and soft, can’t wait to buy my next one
11 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Charlotte
Thank you for sharing your feedback regarding your recent purchase of the butter yellow set from Kaiia. We are thrilled to hear that you find it so comfortable and soft! Your satisfaction is our top priority, and it's wonderful to know that you are already looking forward to your next purchase.
If you have any questions or need assistance with future orders, please don't hesitate to reach out. We are here to help you find the perfect items that suit your style and needs.
Thank you for choosing Kaiia, and we look forward to serving you again soon!
Sarah x
Customer support issues
I orderd 4 items, all of which were returned and even though it states all items have been returned i have not received a refund for one of the items. I contacted customer support who said this has been returned and to wait up to 5 working days. I have since waited a week and still no improvements. They did clarify that the item was not damaged etc. I contacted klarna who told me that this return has not been submitted correctly on there end and even after having a reply from customer support which clearly shows one item hasn't been refunded i am no further forward. The return process is also a lengthy process.
5 May 2026
Unprompted review
Reply from Kaiia The Label
Hi,
I sincerely apologise for the inconvenience you have experienced, and I appreciate your patience as we work to resolve this matter.
I understand that you ordered four items, all of which have been returned, yet you have not received a refund for one of them. It is concerning to hear that, despite being informed by customer support that the return was processed correctly, you are still waiting for your refund.
To assist you further, could you please reply to the message from Trust Pilot with your order details. Once we have this information, we can check your order and coordinate with our returns team to provide proof of refund if it has been processed. This documentation can then be forwarded to Klarna for your records.
Your satisfaction is important to us, and we are committed to resolving this issue as quickly as possible. Thank you for your understanding and cooperation.
Amy
I love the clothing they are honestly…
I love the clothing they are honestly the best quality for a great price. Can up style any outfit with their clothing and even on lazy days I still feel put together
8 May 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you for your wonderful feedback! We are thrilled to hear that you love our clothing and find them to be of the best quality at a great price. It's fantastic to know that our pieces can elevate any outfit, making you feel stylish even on those lazy days.
At Kaiia, we strive to provide versatile and fashionable options that cater to all occasions. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience with us.
Thank you for being a valued customer!
Laura x
Early Delivery !
My delivery was supposed to be delivered later than my holiday date, but with the help of Anna & Marie I was able to pay for next day delivery and get my parcel 3 weeks earlier than expected! Amazing service !!
8 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Fatou,
Thank you for reaching out to us with your feedback regarding your recent delivery experience. We're thrilled to hear that you received your parcel three weeks earlier than expected!
It's wonderful to know that Anna and Marie were able to assist you in arranging next-day delivery, ensuring that your order arrived in time for your holiday. We strive to provide exceptional service, and it's rewarding to hear that our team made a positive impact on your experience.
We appreciate your support and look forward to serving you again in the future.
Thank you for choosing Kaiia.
Sam x
Really happy with the quality of kaiia…
Really happy with the quality of kaiia products and even more happy with how reliable they are with there delivery as they set a date and stick with that date and always comes on time 100% will keep ordering from kaiia the lable
8 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Leigh,
Thank you for taking the time to share your feedback regarding your experience with Kaiia. We are thrilled to hear that you are pleased with the quality of our products.
Your satisfaction is our top priority, and it is wonderful to know that our commitment to reliable delivery has made a positive impact on your shopping experience. We strive to set clear delivery dates and ensure that your orders arrive on time, every time.
We truly appreciate your loyalty and are delighted to hear that you plan to continue ordering from us. Thank you once again for your support, and we look forward to serving you in the future.
Amy x
The best affordable tracksuits!!
The best affordable tracksuits!!! So cozy!
1 May 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you for your wonderful feedback! We are thrilled to hear that you find our tracksuits to be both affordable and cozy. At Kaiia, we strive to provide high-quality products that not only meet our customers' expectations but also offer comfort and style.
Thank you for choosing Kaiia!
Sarah x
Reply from Kaiia The Label
Hi,
Thank you for your feedback! We are thrilled to hear that you had an absolutely wonderful experience with us at Kaiia. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts have made a positive impact.
Thank you for choosing Kaiia and we look forward to serving you again soon!
Amy x
Great site and clothes fit well and…
Great site and clothes fit well and fast delivery
1 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Louise,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with Kaiia. It’s great to know that you found our site easy to navigate and that the clothes fit you well. We take pride in offering fast delivery, and we’re glad it met your expectations.
Thank you for choosing Kaiia. We look forward to serving you again soon!
Laura x
Always great experience
Always great experience, love the hoodies and joggers
6 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Charlotte,
Thank you for your feedback! We are thrilled to hear that you consistently have a great experience with us. Your appreciation for our hoodies and joggers means a lot to us.
At Kaiia, we strive to provide high-quality products that not only meet but exceed our customers' expectations. If you have any specific styles or features that you particularly love, or if there's anything else we can do to enhance your shopping experience, please let us know.
We value your input and look forward to continuing to serve you with the best in fashion. Thank you for being a valued customer!
Sarah x
I’ve followed Kaiia on TT for a while…
I’ve followed Kaiia on TT for a while but never made the jump to purchase! I finally ordered 5 items on TT and these were delivered quite quickly. Love every single item and I’ve already ordered another 8 items off the website! Can’t wait to receive them, lovely quality and reasonably priced! So much selection and great being able to mix and match!
6 May 2026
Unprompted review
Reply from Kaiia The Label
HI Sabrina,
Thank you for sharing your feedback with us! We are thrilled to hear that you have been following Kaiia on TikTok and finally decided to make a purchase. It’s wonderful to know that your order of 5 items arrived quickly and that you love each one of them.
We appreciate your support and are delighted that you have already placed another order for 8 additional items from our website. Your enthusiasm for our selection and the quality of our products means a lot to us.
Thank you for choosing Kaiia!
Amy x
came really fast
came really fast. Ordered on TikTok shop. Sizing was nice and oversized
17 March 2026
Unprompted review
Reply from Kaiia The Label
Hi Madiha,
Thank you for your feedback regarding your recent order from Kaiia through TikTok Shop. We're thrilled to hear that your order arrived quickly and that you are pleased with the sizing, particularly the oversized fit.
At Kaiia, we strive to ensure our customers receive their orders promptly and are satisfied with their purchases.
Thank you once again for choosing Kaiia!
Sam x
Amazing clothing x
4 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Holly,
Thank you for your feedback regarding our clothing at Kaiia. We truly appreciate your kind words and are thrilled to hear that you find our products amazing. Your satisfaction is our top priority, and we are committed to providing high-quality clothing that meets your expectations.
Thank you once again for your support!
Laura x
Great quality clothing!
2 April 2026
Unprompted review
Reply from Kaiia The Label
Hi Shannon,
Thank you for your feedback! We are thrilled to hear that you are enjoying the quality of our clothing at Kaiia. Our team works diligently to ensure that each piece meets high standards, and it is rewarding to know that our efforts resonate with our valued customers like you.
If you have any specific items that you particularly loved or any suggestions for improvement, we would love to hear more. Your insights are invaluable in helping us continue to enhance our offerings.
Thank you for choosing Kaiia. We look forward to serving you again soon!
Sarah x
I love all things kaiia!
I love all things kaiia!! I have multiple tracksuits, sweatshirts, shorts and Tshirts from Kaiia and love them all so much! The quality is really really good! Iv seen a few things online about the material bobbling but that’s honestly never happened to my pieces.
If there’s ever been anything wrong with my order Iv always emailed the team and they’ve been great with getting back to me! Brilliant customer service!! All the girls on TikTok shop lives are amazing too!
5 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Dorice,
Thank you for sharing your wonderful feedback! We are thrilled to hear that you love all things Kaiia and that you have built such a fantastic collection of tracksuits, sweatshirts, shorts, and T-shirts. It’s great to know that the quality of our products has met your expectations, and we appreciate you taking the time to mention your positive experience regarding the material.
It's also fantastic to hear that our customer service team has been responsive and helpful whenever you've had any concerns with your orders. We strive to ensure that our customers receive the best support possible, and your kind words reinforce our efforts.
Additionally, we are glad to know that you enjoy our TikTok shop lives and find the team engaging and helpful. We appreciate your support and enthusiasm for our brand.
Thank you for being a valued part of the Kaiia community.
Amy x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.