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Kaboodle Ticketing  Reviews 

5,264
•
TrustScore 4.5 out of 5

4.4

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and professional approach, often resolving issues quickly and efficiently. Many people highlight the excellent customer service, noting prompt responses and a smooth overall process, appreciating the ease of navigating the booking system. However, some customers also noted difficulties with the booking process, specifically experiencing confusion regarding rebooking availability or needing extensive communication for changes. A few people reported slow customer service responses or a complete lack of communication when issues arose, occasionally finding staff unhelpful or unwilling to resolve specific problems.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and efficiency... See more

Response time

People report positive experiences with response time, highlighting quick and efficient customer service.... See more

Customer service

Customers had positive experiences with customer service, with many praising the quick, responsive, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and professional... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with some finding it simple and intuitive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kaboodle kept me informed of the event cancellation. (It was short notice on day of event, but not Kaboodle's fault - likely the venue's late notice.) There was an issue with a discount code be... See more

Rated 5 out of 5 stars

Fay was great, i had made an error in my email address when purchasing the tickets so never received them. Fay looked into it, rectified the issue & sent me the tickets!

Rated 5 out of 5 stars

Jason, Brad and Brook of Kaboodle Garforth were excellent installers of our replacement Caple gas hob. They were conscientious, professional, respectful of our property and knowledgeable. I was astoni... See more

Rated 5 out of 5 stars

Really easy to navigate and book our festival tickets and package through Kaboodle. I made a mistake and double booked the parking but after sending an email through the help pages the extra booking w... See more

Company details

  1. Event Ticket Seller
  2. Event Technology Service

Written by the company

Kaboodle offers event organisers and consumers a combined ticketing, accommodation and travel management system all on one platform. We currently work with a large number of festivals, exhibitions and live events to ensure that we provide you with a si...

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(5,264)

767 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service

The Boomtown Kaboodle team were very fast in answering my email about a car park pass swap, Luke managed to sort things out for me quickly and painlessly! Much appreciated :)

13 March 2026
Rated 5 out of 5 stars

Amazing service

Spoke with the team regarding my ticket as I needed to change the payment date. Sorted within a day. Great service!:)

12 March 2026
Rated 5 out of 5 stars

Absolute legends I messed up with my…

Absolute legends I messed up with my payment plan with boom town and they helped me sort it so I could still attend the festival even tho it would have been fair to not allow me to attend it . Absolute legends (especially Emily)

4 March 2026

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