Kaboodle Ticketing  Reviews 

5,264
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 792 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and understanding, often going above and beyond to assist them. Many people highlight the excellent customer service, noting its responsiveness and the efficient resolution of issues. The overall service provided is described as smooth, stress-free, and top-class, with problems being resolved quickly and effectively. However, some customers noted difficulties with the booking process, such as issues with ticket information or rebooking. A few people also experienced slow or unresponsive customer service, receiving inadequate communication. Additionally, some reviewers mentioned feeling treated poorly, with concerns about issues related to tickets after payment.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and efficiency... See more

Response time

People report positive experiences with response time, highlighting quick and efficient customer service.... See more

Customer service

Customers had positive experiences with customer service, with many praising the quick, responsive, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and professional... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with some finding it simple and intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to navigate and book our festival tickets and package through Kaboodle. I made a mistake and double booked the parking but after sending an email through the help pages the extra booking w... See more

Rated 5 out of 5 stars

Fay was great, i had made an error in my email address when purchasing the tickets so never received them. Fay looked into it, rectified the issue & sent me the tickets!

Rated 5 out of 5 stars

Jason, Brad and Brook of Kaboodle Garforth were excellent installers of our replacement Caple gas hob. They were conscientious, professional, respectful of our property and knowledgeable. I was astoni... See more

Rated 5 out of 5 stars

Had purchased a ticket for We Out Here then a family event meant I am unable to go. Spoke to Olivia from the customer care team and she talked me through the whole process of cancelling my ticket and... See more


Company details

  1. Event Ticket Seller
  2. Event Technology Service

Written by the company

Kaboodle offers event organisers and consumers a combined ticketing, accommodation and travel management system all on one platform. We currently work with a large number of festivals, exhibitions and live events to ensure that we provide you with a si...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,264)

767 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Jaz, Olivia, Georgia and the team.
They were really responsive, accommodating and professional.
We are looking forward to Boomtown, thanks again.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Haven’t received my ticket for City…

Haven’t received my ticket for City Splash yet and the event is in 4 days! I was told I would receive it 7 days before the event!!!!

21 May 2026
Unprompted review
Kaboodle Ticketing  logo

Reply from Kaboodle Ticketing

Hello Marlana,

All ticket are sent WITHIN 7 days of the event. We are expecting e-tickets to be realised in the next 24 hours

https://intercom.help/kaboodle-aa007ade71ac/en/articles/13531311-when-will-i-get-my-tickets

Rated 1 out of 5 stars

Ticket Disaster

Trying to make contact is Awful! No information on ticket to support information which was previously sent and the event is only a few days away.

No contact number its just appalling!

20 May 2026
Unprompted review
Kaboodle Ticketing  logo

Reply from Kaboodle Ticketing

Hi Gwendoline,

Thanks for taking the time to provide feedback.

You can find answers to common queries within our Help Centre, where you will also find a contact form.

Our team generally respond to emails within 48 hours and we are open 7 days a week. If you have any ticketing questions ahead of an event we would advise that you get in touch as early as possible.

Kind regards,
Kabooodle

Rated 5 out of 5 stars

Lost tickets.

I had lost my tickets after my email crashed and was in a panic.
Olivia contacted me very quickly and was most helpful.
Being of a certain age I’m a bit of a technophobe. !!!!!!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Olivia and the entire team…INCREDIBLE

cannot thank Olivia and the entire team at Kaboodle Ticketing enough for their incredible support.

I had quite a stressful issue with my booking tickets, and from the very beginning Olivia was absolutely outstanding — kind, patient, professional, and incredibly comprehensive in helping me resolve everything. She went above and beyond to make sure every detail was handled properly and kept me informed throughout the whole process.

It is rare nowadays to find customer service at this level. Olivia truly turned a difficult situation into a positive experience, and her care and dedication did not go unnoticed. She made me feel valued as a customer and genuinely supported every step of the way.

A huge thank you again to Olivia and the Kaboodle Ticketing team — exceptional service and truly appreciated!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Ellie who dealt with booking FDF6625971…

Ellie who dealt with booking FDF6625971 was amazing. She was so quick to get my friend a full refund on her ticket who unfortunately is unwell. Really appreciate the effort she went through and her kindness.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Jasmin from Kaboodle has just gone above and beyond to help me with a ticket issue. The problem was all of my own making and she fixed everything in a speedy and efficient manner. Thank you Jasmin!

12 May 2026
Unprompted review

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