JYY LONDON Reviews 

1,236
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 340 reviews, most reviewers were unhappy with their experience overall. People frequently mentioned waiting a long time for customer service responses, often receiving only automated messages or experiencing complete silence regarding their missing orders and inquiries. Customers also experienced significant issues with poor product quality and incorrect items, such as receiving cheap materials, damaged goods, or wrong sizes instead of what was advertised online. Some reviewers were happy with their purchases, noting that certain items arrived quickly, fitted well, and looked genuinely lovely on. Others praised specific products like jumpers and leggings for their great overall quality, beautiful design, and comfortable materials.

What people talk about most

Product

Users describe ambiguous interactions with product, as some customers expressed sheer delight over gorgeous,... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment over cheap, poorly made... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting long delays, missing... See more

Price

People report negative experiences with price, describing the purchases as an absolute rip-off and a waste of... See more

Response time

Customers had negative experiences with response time, reporting that they sent numerous emails only to... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Placed an order in December 2025 after many emails chasing and no response, I was left with know alternative but to leave negative feedback on their YouTube channel and hope it sparks a response.... See more

Company replied

Rated 2 out of 5 stars

Terrible company Ordered lucky bag. Sent rubbish item. Emailed 3 days rubbing for refund /return No response at all

Rated 2 out of 5 stars

Lovely clothes but I ordered lucky dip bag with size XL but I got all in size S/M and can’t wear any of them. But I loved the varieties items.

Rated 2 out of 5 stars

The Katie price promoting the £10 lucky dip bag. You don't get all of them clothes. It's scamming people into believing she's opening the £10 pound one. Which she is not, it's one that costs £25. I be... See more


Company details

  1. Clothing Store

Written by the company

Shop the latest women's clothes at JYY London and keep your wardrobe poppin' with on trend JYY garms just like celebs Katie Price, Chloe Ferry & many more.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(1,236)

330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t waste your money

I purchased a workout short and top set. The material was very sheer and see-through and the top was so small. I had to wear another top under it. I contacted the company as well as the owner to return it and nobody got back to me.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

I don’t usually leave reviews but this…

I don’t usually leave reviews but this has been horrendous! No reply to 3 emails to return the outfit. It was very cheap and tacky and if I don’t get a refund I’ll be contacting my bank! Avoid buying from here

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Don't buy the £10 lucky bag promotions .you get one piece of rubbish..I got a pair of absolutely cheap horrible trousers that wouldn't go over my knees..steer clear.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

I saw Katie Price advertise her JYY…

I saw Katie Price advertise her JYY Lucky Dip bag, it was a huge bag with three matching clothing sets all for £10 plus £5 P&P. I thought just fine the fun of it! I just received a tiny pink bag with one wrong size item inside! What a con, you can’t return or do anything about it you get what you are given subject to availability! Even if it’s the wrong size. Buyer Beware I won’t be buying again and it wasn’t even fun!

13 July 2026
Unprompted review
Rated 1 out of 5 stars

RIP OFF!

RIP OFF!! I ordered two lucky bags after watching a certain celebrity advertise them but it’s so misleading, she says £10 for three items but that’s only for one item, first off. Secondly the two items I received were no way worth £10 each, also they were nowhere to be found on their website so clearly old stock they couldn’t get rid of! Only items I could find even similar were £5. MASSIVE RIP OFF TO GET RID OF RUBBISH STOCK THAT DOESN’T SELL! Please beware if buying these lucky bags as ignored my emails so having to go through my bank to get a refund!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality merchandise

I came across this website and was very impressed by the merch. The sunglasses particularly caught my eye. I ordered a pair and they came very quickly a very smooth transaction. The glasses are superb they feel like quality very well made and a fantastic accessory for every day wear. Don’t hesitate to order from this retailer. ❤️

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Shocking customer service poor quality

Ordered a lucky bag for £10 ite. Damaged and so email two weeks ago and no response also received another order that did t fit so email to arrange return and refund and again no response at all shocking customer service and false representation Katie price advertises a goody bag full for just £10 which isn’t the case poor quality and ever poorer customer service

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Absolutely not what are you promising or showing on Facebook
About your goodie bags I purchased a 25£ goodie bag and I received 3 pair of pants which are now only a 5er on sale on the selling site - very disappointing - no mixture or sets of clothing at all even though it’s 3 random items you would expect more
Very lazy

29 June 2026
Unprompted review
Rated 1 out of 5 stars

I would put zero if I could

I would put zero if I could. Total misleading ad on Instagram from a celebrity lucky dips ad "quoting all this for a tenner" 5 items at least, so I decided to purchase one. Got what looked like a poorly made tacky top and bottoms. Sent them straight back (was sent a returns label) and no response to 5 emails requesting my refund! Absolutely disgusting company! Misleading and will be reporting to trading standards! Do not use.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely crap

Absolutely crap , trouser were awful and to say they were worth £20 was a joke . Will
Not be ordering again
Suprise bag the suprise is you have an ugly item you will never wear . Love when Katie price opens her suprise bag the clothes are all lovely ….

20 June 2026
Unprompted review
Rated 1 out of 5 stars

If i could put zero stars I would

If i could put zero stars I would , this company is an absolute joke , I ordered a dress , i could of got the same off the market , crap quality & sent it back @ my expense because they DO NOT answer emails , I sent it back about 3 weeks ago & still haven’t got my money back even though I’ve sent numerous emails !! Do not use this company !

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered the Katie price promotion which…

Ordered the Katie price promotion which was £10, please people don't waste your money, got one pair of trousers, you DO NOT get all them clothes she's promoting, £15 wasted on total junk, these trousers would cost £8 at primark if that, very see through! False advertising at it's finest!

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from here

Do not buy from here. I returned a dress that was one size but came.up really large. Returned it as per their details. I have heard nothing from them and they won't reply to my emails. It wasn't a cheap dress so really not happy and I will be taking this further.

I definitely wouldn't be buying from here again!!

22 May 2026
Unprompted review

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