JYY LONDON Reviews 

1,234
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 340 reviews, most reviewers were unhappy with their experience overall. People frequently mentioned waiting a long time for customer service responses, often receiving only automated messages or experiencing complete silence regarding their missing orders and inquiries. Customers also experienced significant issues with poor product quality and incorrect items, such as receiving cheap materials, damaged goods, or wrong sizes instead of what was advertised online. Some reviewers were happy with their purchases, noting that certain items arrived quickly, fitted well, and looked genuinely lovely on. Others praised specific products like jumpers and leggings for their great overall quality, beautiful design, and comfortable materials.

What people talk about most

Product

Users describe ambiguous interactions with product, as some customers expressed sheer delight over gorgeous,... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment over cheap, poorly made... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting long delays, missing... See more

Price

People report negative experiences with price, describing the purchases as an absolute rip-off and a waste of... See more

Response time

Customers had negative experiences with response time, reporting that they sent numerous emails only to... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Placed an order in December 2025 after many emails chasing and no response, I was left with know alternative but to leave negative feedback on their YouTube channel and hope it sparks a response.... See more

Company replied

Rated 2 out of 5 stars

Terrible company Ordered lucky bag. Sent rubbish item. Emailed 3 days rubbing for refund /return No response at all

Rated 2 out of 5 stars

Lovely clothes but I ordered lucky dip bag with size XL but I got all in size S/M and can’t wear any of them. But I loved the varieties items.

Rated 2 out of 5 stars

The Katie price promoting the £10 lucky dip bag. You don't get all of them clothes. It's scamming people into believing she's opening the £10 pound one. Which she is not, it's one that costs £25. I be... See more


Company details

  1. Clothing Store

Written by the company

Shop the latest women's clothes at JYY London and keep your wardrobe poppin' with on trend JYY garms just like celebs Katie Price, Chloe Ferry & many more.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.0

All reviews

(1,234)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered one bag parcel came by evir…

Ordered one bag parcel came by evir deliveryed 11,30 at night, i didbt see thos toll the morning checked outside gone,sent 3 emails to jjy,got a message back we wkll contact in 1 to 2 days,week later nothink?want buy again , lesson leant,just after your money.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Please don’t waste your time on the…

Please don’t waste your time on the lucky bags. Cheap horrible items, got a horrible pair of shorts, disgusting trousers and a pair of sunglasses worth about a quid. Cheap horrible fabric. Would never order again. RIP off.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

I purchased 2 lucky dip bags after see…

I purchased 2 lucky dip bags after see a video of Katy Price opening one with around 4 items in it, just received them and all that was in it was 2 pairs of pajama like trousers and sizes are very small even though I got to enter the sizes I needed. Definitely not worth it especially as the patterns were not mine or my daughters taste. Never buying from this site again.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordered 3 Katie Price £10 lucky bags

Ordered 3 Katie Price £10 lucky bags, it's one item per each lucky bag. Maybe I was super lucky, because the first bag contained the Geometric pants that Katie is currently promoting.
Both remaining bags had gorgeous wide leg pants which are equally gorgeous.
Very happy and will order again this week.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible value for money.

Terrible value for money.
Cheap, tacky quality that would be outdone by Temu or Shein bargains. Deceptive promotional videos and i strongly do not recommend wasting your money.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Absolute Disgrace

Absolute Disgrace, How she is getting away with ripping people off .... completely miss selling. Your made to believe your gonna get a big mystery bag, instead you get a CHEAP pair of bottoms i wouldn't wear to bed! Im Absolutely disgusted! Day light robbery regardless of how much your spending this is a massive con.. this needs to be stopped

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Trousers far too short in the leg

Trousers far too short in the leg more for a petite person, off to the charity shop with them.
Squashed into a small pink bag looks nothing like the advertising with hearts on. Please don’t waste your money.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY THE LUCKY DIP...it's a SCAM

DO NOT BUY THE LUCKY DIP...it's a SCAM
After seeing what Katie Price got in her lucky dip bag (about 3 outfits) for £10 I ordered it. It actually cost me £15 with postage.

I received ONE pair of awful looking trousers that no one in their right mind would wear.
The charity shop will be getting these as lucky dip bags are not refundable...another scam.
DON'T WASTE YOUR MONEY PEOPLE!!!!

1 August 2026
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY.

DONT WASTE YOUR MONEY.
I would give this company nil stars if I could but you have to give at least 1 to be able to leave a review. The adverts for the £10 lucky dip bags are misleading and faules advertising in my opinion. It's an absolute scam. Katie Price says " look what you can get for £10 then pulls 3 items out of the bag. I received 1 item. Having looked at other reviews you have to pay £25 for a 3 item lucky dip ! Others report the items are generally sub standard. I sent the company an email asking for a returns label. I received an automated response stating they do not have a returns policy and if I send the item back it will be returned to me. It also stated that they do not provide refunds. Katie Price should be ashamed of herself for misrepresenting her products. I will never buy her products again.

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish!

Absolute rubbish!! Fake advertising with Katy price !! Pays £15 for I pair of tatty crap trousers abd nothing else!! Says I would get a bag with 3 items!! Numerous emails and no response!! Absolutely disgusting !! Such a scam

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Totally waste of money

Totally waste of money. Do not buy the Lucky dip bags I got the £10 1 item and the 3 item for that I got 2 pairs plastic broken sunglasses and 2 pair same trousers . So disappointing and not worth it . Although knew when purchased you can’t return I would have sent straight back. So DONT waste your money. What you see when Katie Price opens her bag is nothing like what you get and no photo signed as it stated. So first time used and Never again

28 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 2 lucky dips, received 2 single items of tat

I ordered 2 lucky dips in size 24. Expecting lots of items as advertised. Instead I received one parcel only. It contained a cheap pair of trousers in around size 14 and some sunglasses like you'd buy in a pound store. I have a strong prescription so would never order sunglasses, even proper ones. I had ordered clothing not plastic tat. Instead of the several items for £10 advertised I got one item and some tatty glasses for £20. Complete SCAM. NO CUSTOMER SERVICE AVAILABLE.... AVOID!!!

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam, with misleading adverts for what you will get. 1 item, terrible quality don’t waste your money.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute con

Absolute con - you DO NOT get the amount of items that Katie says. It is a huge con - what a surprise!

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

I purchased a workout short and top set. The material was very sheer and see-through and the top was so small. I had to wear another top under it. I contacted the company as well as the owner to return it and nobody got back to me.

22 July 2026
Unprompted review

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