JW Wood Reviews 

198
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout various processes. People frequently highlight the excellent service, noting how smooth and stress-free their experiences were. Reviewers also appreciate the outstanding customer service, characterized by clear communication and timely updates. The company's quick response times further contribute to a positive and efficient overall experience for many consumers. However, some people were dissatisfied with aspects of staff conduct, mentioning experiences that felt unprofessional or unhelpful. Reviewers described situations involving a lack of discretion during viewings and instances where staff were perceived as unhelpful or rude.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff,... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though t... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional an... See more

Company replied

Rated 5 out of 5 stars

The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process fr... See more

Company replied

Rated 5 out of 5 stars

I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood m... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Award Winning Estate Agent with property for sale and property to let in Durham, County Durham and across the North East of England


Contact info

  • Old Elvet 7, DH1 3HL, Durham, United Kingdom

  • jww.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(198)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All the staff we dealt with were…

All the staff we dealt with were excellent and went out of their way to be helpful; nothing seemed to be a bother. While being extremely friendly they were at the same time professional.

10 January 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for your kind words! We’re thrilled to hear that our staff made such a positive impression and went out of their way to help. Providing friendly, professional service is something we strive for every day, so your feedback truly means a lot to us.

Rated 5 out of 5 stars

Although the office has had some issues…

Although the office has had some issues with staff sickness this month my process has been pushed through quickly and Fiona replied to my emails and requests promptly. The process has been easy and explained well. Very happy with JWWood

3 January 2025
Unprompted review
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Reply from JW Wood

Many thanks for your understanding and still giving us a 5 star review.

Rated 5 out of 5 stars

Very friendly and courteous

Very friendly and courteous. Emails are answered promptly and advice is given when requested.

10 January 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thanks Jason. Keep in touch.

Rated 5 out of 5 stars

Excellent service

Sarah was a top class at to her job very fast and efficient, handled my house buying situation with ease she’s a credit to herself and most importantly her team at JW wood.

6 January 2025
Unprompted review
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Reply from JW Wood

Thank you so much for your kind words! I’m thrilled to know I could make your house-buying experience smooth and efficient. At JW Wood, we truly value teamwork, and it’s wonderful to be part of such a supportive team. Wishing you all the best in your new home—feel free to reach out if you need anything! All the best, Sarah.

Rated 5 out of 5 stars

I would like to thank the Bishop…

I would like to thank the Bishop Auckland branch. Especially Amanda and Barbera for keeping me informed on viewings and how the sale ( subject to contract) is going. I'm a hard person to contract due to work commitments but they have persevered. Polite and informative and hopefully it all drops into place and the chain of sales goes through.

28 December 2024
Unprompted review
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Reply from JW Wood

Many thanks for a very kind review of our Bishop Auckland office. Wishing you a happy 2025!

Rated 5 out of 5 stars

Excellent Service

Sarah and Julie at JW Woods have been very proactive and helpful knowledgeable and very good communicating with me.

19 December 2024
Unprompted review
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Reply from JW Wood

A big thank you from both Sarah and Julie for your kind words and both are very pleased to read your 5 star review.

Rated 5 out of 5 stars

Ellie Bass is professional

Ellie Bass is professional , responsive and a good ambassador for JW Wood
John C

16 December 2024
Unprompted review
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Reply from JW Wood

Thank you for your very kind words. Ellie will be delighted to read your feedback back.

Rated 5 out of 5 stars

Great service from initial visit to…

Great service from initial visit to value the property all the way till property being sold
Excellent description and photos of property.
Staff keep you well informed during the sale and are always courteous and polite when you contact them.
The firm also have a range of other services you may require.

17 December 2024
Unprompted review
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Reply from JW Wood

A fabulous review thank you! Wishing you a lovely Christmas from everyone at JWW.

Rated 5 out of 5 stars

Excellent

The staff have been extremely helpful, I’m purchasing my first property and they’ve help me every step of the way. Can’t fault their communication, nothing has been to much trouble, and would definitely recommend them to others

17 December 2024
Unprompted review
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Reply from JW Wood

We love your detailed review thank you. Its great to know that you were happy with the service our team were able to provide.Have a great Christmas and New Year.

Rated 5 out of 5 stars

From the initial valuation until now…

From the initial valuation until now (Sold Subject to Contract), the guys at JW Wood have been extremely thorough. Communication is key for me, and I have been kept up to date on each step. Thank you at JW Wood for a very quick and successful sale.

17 December 2024
Unprompted review
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Reply from JW Wood

A great review thank you and we really appreciate the feedback. Have a great Christmas and New Year.

Rated 5 out of 5 stars

Very impressed with all the staff at…

Very impressed with all the staff at the Darlington office. They were helpful, supported and communicated well on my behalf with the property owners. Nothing was too much trouble. 5 weeks from viewing to moving into my new home and getting us in before Christmas.
Thank you a great team and highly recommend.

6 December 2024
Unprompted review
JW Wood logo

Reply from JW Wood

We're all really happy for you and wish you a wonderful Christmas in your New Home. All the best from everyone at JWW Darlington.

Rated 5 out of 5 stars

Very professional

Very professional, friendly and efficient.

10 December 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thanks for sharing your feedback and a positive experience with our team.

Rated 5 out of 5 stars

Great support

Vicky went over and above to help me with various issues, thank you. The process so far has been made so easy with the prompt responses from the team, from requesting a viewing to placing an offer, gathering information and giving advice. Thank you

6 December 2024
Unprompted review
JW Wood logo

Reply from JW Wood

It isn't always as straight forward as everyone would like, so we are very pleased to read that Vicky was able to help make things easier where possible.

Rated 5 out of 5 stars

JW Woods Consett Team

Very professional team from the outset. Made me feel comfortable from the offset and gave honest feedback on my house and the price I could expect. Would definitely recommend and would use again if I needed to. Thank you all the team at Consett but particular shout out to Tracy and Julie, thank you !

4 December 2024
Unprompted review
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Reply from JW Wood

From everyone at Consett - thank you for the 5 star review!

Rated 5 out of 5 stars

From our first contact with Sarah…

From our first contact with Sarah Graham, (who was really helpful from us first making enquiries to our offer being accepted) to our completion which was handled by Amanda Killops we were kept informed throughout.

11 November 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thanks for sharing a named review. Both Sarah and Amanda will be pleased to read your comments.

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