Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
IV never in my life walked into a building felt welcomed from start to finish , excellent service really friendly explained everything in detail . I'm so happy I went here to look for a car and left w... See more
Company replied
All the staff who helped us to purchase a new car were really knowledgeable and helpful. Helping us to narrow down our search, taking cars out for a test drive, and eventually buying the one we wanted... See more
Company replied
My experience buying a car from JW Autos was excellent. The whole team was friendly and helpful, making the entire car-buying process simple and stress-free. I also part-exchanged my car and they made... See more
Company replied
Company details
Written by the company
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Written by the company
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Contact info
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, United Kingdom
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4.4
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
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Brought a car today and was assisted by louie
Brought a car today and was assisted by Louie Barnes. Amazing customer service, no pressure and gave me plenty of options to look at. I brought my family and he got them fully involved in looking at the vehicles, including my enthusiastic son. We love out new vauxhall grandland!
2 January 2026
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Louie, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to Louie!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Thank you so much
Thank you so much, Louie, for all your help with our new car. You were very helpful, sharing lots of useful information. You were professional and informative. Thanks so much!
White Peugeot 5008
6 December 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We're so glad that Louie made your visit to the dealership smooth.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Krystal & the girls were very welcoming…
Krystal & the girls were very welcoming excellent customer service
18 December 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Just purchased a vehicle from JW Auto…
Just purchased a vehicle from JW Auto and can honestly say i was very impressed with the service from start to finish, Gary was very helpful with advice and went over and above to get things done, much appreciated.
17 December 2025
Unprompted review
Reply from JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Extremely polite and professional…
Extremely polite and professional service, no hard sell, knowledgeable, patiently listened to and answered all questions
15 December 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Krystal
I had a great experience with this dealership from start to finish. All staff especially Krystal was friendly, professional, and not pushy. She took the time to answer all my questions and made sure I felt confident in my decision. The buying process was smooth, transparent, and much easier than I expected. I really appreciated Krystal’s honesty and attention to detail. I’m extremely happy with my vehicle and would highly recommend this dealership to anyone looking for a stress-free car-buying experience.
14 December 2025
Reply from JW Autos
Thank you so much for your lovely feedback — we're so pleased to hear you had a seamless experience with us! We'll be sure to pass your kind words on to Krystal and the rest of the team.
We truly appreciate your support and hope you're enjoying your new vehicle!
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best from all of us!
JW Autos
Kyrstal was so friendly and patient…
Kyrstal was so friendly and patient with me. I felt at ease. Actually enjoyed the experience .
14 December 2025
Reply from JW Autos
Thank you for taking the time to leave us a review and supporting us again! We’re happy to hear you had a positive experience with Krystal, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Friendly helpful polite and efficient…
Friendly helpful polite and efficient service.
13 December 2025
Reply from JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Don't buy anything from here, especially a warranty. They making a lot of money from warranty but you don’t get anything!!!
JW Autos sold me an overpriced £1,000
extended warranty - around three times the price listed on the Warranties2000 website.
After I wrote this review, their manager, 1nese, personally promised to take full responsibility, saying they would either refund the full warranty cost so I could handle the repair myself, or help me deal with the warranty company to get the repair covered. I trusted these promises and followed up multiple times, but after months of ignored emails and visits, nothing was done. No refund, no support, and no resolution was provided.
I am now preparing a formal complaint to the Motor Ombudsman. This experience clearly shows how JW Autos mis-sold the warranty and failed entirely to support their customers.
24 August 2025
Unprompted review
Don't Buy the Warranty
We bought the car back in June and the staff were pleasant and helpful. The problem is they sold us a warranty which isn't worth the paper it's written on as it doesn't cover wear and tear which I found out after trying to make a claim. We're now £800 out of pocket thanks to this useless product.
11 December 2025
Unprompted review
Reply from JW Autos
Thank you for your review. We are pleased you found our staff pleasant and helpful, and sorry to hear about the disappointment with your warranty claim.
Anything that naturally degrades over time is a standard exclusion across almost all warranty providers, but we always aim to explain the terms clearly at the time of purchase.
Would appreciate to review your case and see if there is anything we can do to help. Please contact us at : aftersales@jw-autos.co.uk.
Many Thanks,
JW Autos
Reply from JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Politeness well experienced
7 December 2025
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Louie was a great salesman who knew…
Louie was a great salesman who knew exactly what to say! Great choice of cars and great service.
5 December 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We're so glad that Louie made your visit to the dealership smooth.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Bought a new car today on a whim just…
Bought a new car today on a whim just walked with no expectation and was met with such friendliness and helpfulness and such ease was helped by Krystal and Lilly nothing was complicated at all
6 December 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal and Lilly, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you had a great experience with us!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
Recommend!
Everyone was very kind, polite, welcoming and super helpful! This was my first time buying a car for myself and everything was explained in great detail to make this process easy and understandable. The sales aspect of it was not pushy and they wanted to hear and understand what I was looking for, meaning they helped find the perfect car for me.
I would highly recommend JW Autos - Ash assisted me in the matter and I would also highly recommend him.
30 November 2025
Reply from JW Autos
Thank you so much for your lovely feedback — we're so pleased to hear you had a seamless experience with us! We'll be sure to pass your kind words on to Ash and the rest of the team.
We truly appreciate your support and hope you're enjoying your new vehicle!
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best from all of us!
JW Autos
Happy customer
Really happy with the service received from this company. From the initial introductions, through to the sale of the car, the staff members were professional and polite. They were also extremely patient with me! The showroom was welcoming and clean, and the car was exactly as described on the advert with no hidden issues. Collection was really easy, and all transfer paperwork was completed for me which was a bonus. Would recommend.
30 November 2025
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience and that you’re happy with your new car. It’s great to know that everything went so well!.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Very happy customers
Ash was amazing, got us the car we wanted at an incredible price. Thank you for your patience and knowledge . Didn't feel pressured at all, was listened to and honestly was made so easy. Drove away in a brand new car same day and couldn't be happier. Thanks to all involved truly first class
28 November 2025
Reply from JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you had a great experience with Ash!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
Brilliant Experience Buying My New Car!
I recently bought a lovely car from JW Autos and couldn’t be happier! The whole experience was smooth and professional from start to finish. Loui was fantastic, friendly, knowledgeable, and went above and beyond to make sure everything was perfect. Great service and a genuine, no-pressure approach. Highly recommend!
5 October 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Louie, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
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