Just Natural Reviews 

122
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wide selection of natural and high-quality products, often finding them nutritious and accurately described. Many people also appreciate the straightforward ordering process and the user-friendly website, alongside generally swift and efficient delivery. Conversely, a small portion of people felt dissatisfied, primarily due to significant delivery issues like damaged or missing items and considerable delays. Concerns were also raised about poor customer support, with some struggling to get assistance or proper communication regarding orders, refunds, and product quality issues such as stale or unfit items.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers praised the good... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the speedy... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting speedy delivery... See more

Quality

People report ambiguous experiences with quality, with many consumers praising the good quality of products,... See more

Service

Clients share negative opinions on service, with many describing it as "absolutely disgusting" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great natural products. I always buy our toothpaste from Just Natural: several choices, fluor free. The service is also very good, orders never take too long to arrive and never missed any.

Rated 5 out of 5 stars

My 3 year old grandbabe absolutely loved the green pea pasta when she came to stay so I’ve sent her two boxes. It’s super nutritious and delicious pasta.

Rated 5 out of 5 stars

The parcel came really quickly & I was kept informed of its progress. The items (raw cacao beans) are gorgeous. I've ordered this product from Just Natural before and will again. Thank you


Company details

  1. Health Food Store

Written by the company

A one-stop shop for health food, drink, and household products - Just Natural, Organic Kitchen, Soakin bath salts, Clipper Tea, Meridian peanut butter, Nairn's oatcakes, Prima Italia organic pasta, Natracare, Balanced CBD, Whole Earth, Green People, an...


Contact info

3.4

Average

TrustScore 3.5 out of 5

122 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.4

All reviews

(122)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Top marks for products, packaging and customer service

The products, packaging and customer service are all fantastic. The delivery courier used on my most recent order delivered a parcel that looked as though it had been handled rather, erm, aggressively! I contacted Just Natural and they immediately sent me a replacement jar of the product that had suffered the damage. The packaging is environmentally friendly, and substantial enough to (ordinarily) protect glass jars and bottles. On this occasion, the parcel did look as though it had been dropped from a height, or gone through some sort of battle, but only one jar had broken of the several I had ordered. Excellent work!

25 July 2024
Rated 4 out of 5 stars

Key items missing with no replacement

I made an order with Just Natural because they had a vegan chocolate bar I liked. I bulked up my order with other stuff like canned goods, and when it arrived (very quickly) I got everything but the chocolate bars!! And one other item was badly damaged since it had pressed up against cans with no protection. I asked for them to resend the chocolate bars and instead they just offered a refund. While I understand to them it might be a fine solution, it was not to me.
Update: I have used Just Natural many times now and the delivery is always quick and they deal with any questions quickly. While there is often issues with some items being a little damaged, generally the items are good and the service is good. I therefore believe they deserve 4 stars

7 June 2024
Unprompted review
Rated 1 out of 5 stars

My order ,liquid hand soap

My order ,liquid hand soap, was sent to wrong address. Despite me alerting them they still delivered to this address. They have told me that unless the item is returned to them I will not get either the item or a refund. Do not use this company is my advice as their response to what was their mistake quite frankly is disgusting.
Update , they finally put it right I now have my order but could have done without the hassle.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

celtic sea salt

What can I say this salt is the best tasting salt I've ever tasted the salt is almost wet which to me seals the deal on how fresh it is. I've got another sea salt and the crystals are clear white I'm questioning how unhealthy they are. The celtic is grey very moist and tasty. Will be back again but being limited to 2500mg per day it may be a while. Amazing customer service amazing delivery speed amazing salt that's packed with over 80 essential minerals our body needs need I say anymore

26 March 2024
Rated 1 out of 5 stars

In relation to discount codes

In relation to discount codes, communication with the customer at checkout point is very poor and you end up loosing good deals due to lack of communication and when you email customer services for resolution the response is shortsighted and not in your favor.

25 January 2024
Rated 4 out of 5 stars

Good value, reliable delivery

Everything I ordered came pretty quickly. I had been looking for a new handwash refill after the company I used to use went out of business. Several seemed a lot more expensive, but JustNatural had the same product I used to get at a reasonable price.

13 January 2024

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