Just Natural Reviews 

122
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wide selection of natural and high-quality products, often finding them nutritious and accurately described. Many people also appreciate the straightforward ordering process and the user-friendly website, alongside generally swift and efficient delivery. Conversely, a small portion of people felt dissatisfied, primarily due to significant delivery issues like damaged or missing items and considerable delays. Concerns were also raised about poor customer support, with some struggling to get assistance or proper communication regarding orders, refunds, and product quality issues such as stale or unfit items.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers praised the good... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the speedy... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting speedy delivery... See more

Quality

People report ambiguous experiences with quality, with many consumers praising the good quality of products,... See more

Service

Clients share negative opinions on service, with many describing it as "absolutely disgusting" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great natural products. I always buy our toothpaste from Just Natural: several choices, fluor free. The service is also very good, orders never take too long to arrive and never missed any.

Rated 5 out of 5 stars

My 3 year old grandbabe absolutely loved the green pea pasta when she came to stay so I’ve sent her two boxes. It’s super nutritious and delicious pasta.

Rated 5 out of 5 stars

The parcel came really quickly & I was kept informed of its progress. The items (raw cacao beans) are gorgeous. I've ordered this product from Just Natural before and will again. Thank you


Company details

  1. Health Food Store

Written by the company

A one-stop shop for health food, drink, and household products - Just Natural, Organic Kitchen, Soakin bath salts, Clipper Tea, Meridian peanut butter, Nairn's oatcakes, Prima Italia organic pasta, Natracare, Balanced CBD, Whole Earth, Green People, an...


Contact info

3.4

Average

TrustScore 3.5 out of 5

122 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.4

All reviews

(122)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

The parcel came really quickly & I was kept informed of its progress. The items (raw cacao beans) are gorgeous. I've ordered this product from Just Natural before and will again. Thank you

25 October 2025
Rated 1 out of 5 stars

Absolutely terrible customer service…

Absolutely terrible customer service and packing services.
Package arrived with item missing and detergent leaked.
After contacting them, instead of rectifying just refunded me and told me to order the item again, meaning im paying £4 delivery for their picking error.
I was given 30p off to make up for it!? Shockingly appalling. Five emails in and no resolution or contact number.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful, absolutely dreadful, even 1 star is undeserving. I ordered something from them on 26 September- they said it would take a couple of days - still didn’t arrive. They’ve given me an incorrect tracking number and I’ve emailed them several times to let them know that I am no longer interested, therefore can you please provide me with refund, and each time they’ve completely ignored my messages and didn’t even have the decency to let me know what’s happened with my order. - This is the first and very last time I will be ordering from this site.so, I haven’t received my delivery, nor does It appears that they have no intention whatsoever of providing me with a refund. But I will fight this tooth and nail.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Won’t be using again

Won’t be using again. Wish I had read reviews. My Hemp seeds x2 packages had holes pumpkin seeds split packing Rice had split and spilled throughout. No reply to email. Don’t recommend won’t use again the only thing not damaged was the salt.

18 August 2025
Unprompted review
Rated 4 out of 5 stars

Very pleased with the natural products.

My order arrived promptly and everything I ordered in good condition. My only problem was finding that the organic brown rice is not suitable for milk allergy sufferers I therefore can't use it sadly. I have to admit I didn't read the details of the ingredients before I ordered it as I never expected ingredients other than rice.

25 July 2025
Rated 1 out of 5 stars

Bags all spilt. Not answering their phone

I go away tomorrow. My delivery has arrived swashed. I have flour all over my carpet. One bag is split but the others are all squeezed flat. if you gently claen them flour air comes out of tiny wholes in the sides of them all. I have waited on the phone three times before being disconnected and told the mail box is full???

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Missing items

I notified that 2 of the items I ordered were not in the delivery box which was not only wet but squashed - the driver had taped up as best she could.
I have not received a reply to my notification

26 May 2025

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