Just Go Holidays Reviews 

21,397
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 5,455 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking team and customer service agents for being exceptionally helpful, patient, and friendly during the reservation process. Travelers also highlight the wonderful holiday trips, noting that the friendly coach drivers are professional, informative, and make journeys thoroughly enjoyable. Some reviewers were not happy with hotel accommodations, experiencing frustrating issues such as limited food availability, chaotic drop-offs, and long breakfast queues. Additionally, a small portion of people felt quite let down by unexpected changes to local pickup locations and lengthy delays during transit times.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, friendly, and... See more

Booking process

People report positive experiences with the booking process, often praising the friendly and helpful phone... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting brilliant trips, friendly and... See more

Service

Consumers find service to be positive, highlighting efficient and helpful staff members who go above and... See more

Customer service

Customers had positive experiences with customer service, noting that call operators were helpful, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Originally there was a problem finding us a suitable twin room, but after phoning they promised to try to sort it and would ring us back. This Booking did after the hotel had been contacted and ever... See more

Rated 5 out of 5 stars

A comfortable coach, driven by a gentleman Mason. A reliable group of fellow travellers, never late for the coach to leave at the requested time. The places we visited were ideal. also the free tim... See more

Company replied

Rated 5 out of 5 stars

Just Go staff were very helpful and understanding and a lot of patience when we were booking. I tried on line and got into difficulty. Rang their number and got a very helpful member of staff who help... See more

Rated 5 out of 5 stars

First time booking through your company Will was very friendly and helpful He made things very clear and made the Booking Experience pleasant and simple Very much prefer booking holidays over th... See more


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency
  4. Travel Agency

About Just Go Holidays

Written by the company


Just Go! Holidays is one of the UK’s leading coach holiday operators, specialising in great value tours to every corner of England, Scotland, Wales, Ireland, continental Europe and further afield.

To reflect the growing diversity of our customers, we offer a huge variety of holidays, whether our customers want to relax by the sea, explore the countryside or experience a bit of European culture.

From our Super Value short weekend breaks to longer, more leisurely tours, we aim to have a suitable tour to cater for all tastes.

We also offer a range of fully escorted tours with flights, such as our Star Value All-Inclusive and brand-new 'Jewels' collections. Go island hopping across the sparkling Aegean, soak up the sun in beautiful Croatia, delve into Portuguese culture or discover the charming isle of Crete. Or venture further afield to find sea turtles, river safaris, Buddhist temples and beautiful gardens in beautiful Sri Lanka.

We also offer increasingly popular Heritage tours, where we discover the vast cultural heritage enclosed within magnificent houses, spectacular castles, captivating museums, beautiful gardens and more.

The heritage theme continues throughout many of the UK breaks with trips on heritage steam locomotives, like the Flying Scotsman, barge trips on waterways and canals as well as visiting historic gardens.

Written by the company

Easy journeys, handled properly
We take care of the details so you don’t have to. From your local pickup to carefully planned routes and well-chosen hotels, everything is organised with clarity and care. Our drivers know these tours inside out, so you can relax knowing your journey is in safe hands.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.4

All reviews

(21,397)

5,052 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic communication from start to…

Fantastic communication from start to finish

23 August 2026
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Reply from Just Go Holidays

Dear Mr Anthony, We're so happy to hear that our communication was fantastic throughout your experience with us. Thank you for your wonderful feedback! Regards, Jani

Rated 5 out of 5 stars

Lovely island, great trip.

Although it was a 17 hour coach journey from the south coast, the trip went very smoothly. Relay driver was early and very friendly. Tour driver was excellent, Alan, his first solo trip and he made it fun for us. He was very organised with the excursions and he had done his homework about the Isle of Man. Alan made himself available to all travellers when needed. Hotel was good, staff were friendly and meals were lovely. I would recommend this trip but I would fly over next time.

15 August 2026
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Reply from Just Go Holidays

Hi Elizabeth
We're delighted to hear that your coach journey was smooth and that our drivers were friendly and excellent. It's wonderful that the hotel, staff, and meals contributed to a lovely trip. Thank you for your recommendation! Regards, Jani

Rated 5 out of 5 stars

No fuss booking

The lady (Debbie), who booked our holiday for us was patient, friendly and very helpful. She repeated everything to make sure there were no mistakes.

20 August 2026
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Reply from Just Go Holidays

Hi Anon, We're so pleased to hear that our colleague was patient, friendly, and very helpful with your holiday booking. It's great to know that everything was thoroughly checked to avoid any mistakes. Regards, Jani

Rated 5 out of 5 stars

The lady was very helpful booking our…

The lady was very helpful booking our holiday.
I thought the price range was fairly good and the extra day trip.

29 August 2026
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Reply from Just Go Holidays

Hi Andy We're so pleased to hear that our team member was helpful in arranging your holiday! It's wonderful to know you found the pricing and the extra day trip to be good value. We appreciate your positive feedback! Regards, Jani

Rated 5 out of 5 stars

Experienced

Experienced, friendly and professional agent (Owen) who made my booking.

28 August 2026
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Reply from Just Go Holidays

Hi Louis, We're so pleased to hear that your booking experience was positive and that our agent was experienced, friendly, and professional. Thank you for your kind feedback! Regards, Jani

Rated 5 out of 5 stars

Excellent customer service

We rang for information and the lady who helped us was great explained everything
And set our minds at ease thank you Debbie ⭐️

29 August 2026
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Reply from Just Go Holidays

Hi Gardiner, We're so glad to hear that our team member was able to explain everything clearly and set your mind at ease. Thank you for your wonderful feedback! Regards, Jani

Rated 5 out of 5 stars

Great communication and very helpful

Great communication and very helpful . Both Carly and Paoula in the Groups department are always pleasant and knowledgeable , in helping me to organise a customized trip to Europe every year .

26 August 2026
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Reply from Just Go Holidays

Hi Andy & Louise, We're delighted to hear about your positive experience with our Groups department. It's wonderful to know that our team consistently provides excellent communication and helpful, knowledgeable assistance for your customized trips to Europe. Regards, Jani

Rated 5 out of 5 stars

Very heloful

22 August 2026
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Reply from Just Go Holidays

Dear Mrs Louizos, Thank you for your feedback. We’re pleased to hear you found our service helpful and really appreciate you taking the time to share your experience with us. Regards, Jani

Rated 5 out of 5 stars

Great hotel

Great hotel, destinations and coach driver.

29 August 2026
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Reply from Just Go Holidays

Hi Ellen
We are so pleased to hear that you enjoyed your stay and the destinations. We're also delighted that you had such a great experience with our coach driver. Thank you for your positive feedback! Regards, Jani

Rated 5 out of 5 stars

Good information

Good information. Helpful staff. Patient staff.

29 August 2026
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Reply from Just Go Holidays

Dear Mrs Clark, We're so glad to hear our staff provided helpful information and were patient. We appreciate your kind words! Regards, Jani

Rated 5 out of 5 stars

Spoke to a very polite & helpful lady…

Spoke to a very polite & helpful lady (called Debra I think) not a great line connection. She sorted everything out for me and confirmed booking was all in order and paid for, went through the insurance thoroughly. We have used your company before and can't fault them as the trip we did back in July (12th - 17th) Best of The West - Irish Experience was absolutely brilliant and waiting for 2027 brochure to come through to book another trip to Ireland

29 August 2026
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Reply from Just Go Holidays

Hi Les & Linda
We're delighted to hear you had such a positive experience with our team member and that your booking was handled so efficiently. It's wonderful to know you thoroughly enjoyed your "Best of The West - Irish Experience" trip and are already looking forward to booking another. We appreciate your kind words! Regards, Jani

Rated 5 out of 5 stars

Good experience

Good telephone arrangement friendly knowledgeable people and no problems

22 August 2026
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Reply from Just Go Holidays

Hi Douglas, We're so pleased to hear that your telephone experience was good, and that you found our people friendly and knowledgeable with no problems. Thank you for your positive feedback! Regards, Jani

Rated 5 out of 5 stars

Excellent value

Excellent value. . Great price . Friendly driver . Could not wish for anything more.

30 January 2026
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Reply from Just Go Holidays

Hi Pauline, We're so glad you had such a positive experience with us and our friendly driver! We truly appreciate your kind words. Regards, Jani

Rated 5 out of 5 stars

Very helpful

21 August 2026
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Reply from Just Go Holidays

Hi Dennis,
Thank you for your feedback. We’re pleased to hear you found our service helpful and really appreciate you taking the time to share your experience with us. Regards, Jani

Rated 5 out of 5 stars

Great coach holiday,lots of holidays to…

Great coach holiday,lots of holidays to choose from and easy to book,very helpful and informative staff

27 August 2026
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Reply from Just Go Holidays

Hi John,
We're so pleased to hear you enjoyed your coach holiday and found our booking process easy. It's wonderful to know our staff were helpful and informative! Regards, Jani

Rated 5 out of 5 stars

Arriving Early

We arrived early and even though we couldn’t get into our room we were allowed to leave our car in the car park and look around Harrogate. Even though we were half an hour early to get into our room we were able to book in. Good start and thumbs up.

28 August 2026
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Reply from Just Go Holidays

Hi Joss
Thank you for your feedback. We’re pleased to hear you had a positive start to your stay and that the hotel was able to accommodate you on arrival. We hope you enjoyed your time in Harrogate. Regards, Jani

Rated 5 out of 5 stars

Lovely booking staff

Lovely booking staff, Imogen and Sadie. Nothing too much trouble. Did all I could ask. Very efficient.

26 August 2026
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Reply from Just Go Holidays

Dear Ms Clifford-Jackson
We're so pleased to hear that our booking staff was lovely and efficient, and that they were able to assist you with everything you needed. Thank you for your kind feedback! Regards, Jani

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