Just Go Holidays Reviews 

Extremely disappointed with this company — I will never use them again or recommend them.I have never experienced anything quite like this when trying to book a holiday. What initially appeared to be a straightforward long weekend break advertised at £299 per person quickly turned into a long list of additional charges and repeated attempts to sell me extras.
I called to book the holiday and spoke to an agent named Rebecca. Rather than simply taking the booking, I was repeatedly offered additional extras that would have added £80+ per person to the advertised price. When I declined these, her attitude became increasingly confrontational and rude and I felt very pressured.Firstly, I was told there would be an additional £15 per person charge to be collected from my town, despite the advertisement clearly stating that collections were available in my area. When I questioned this, I was told that areas that aren't major towns or cities incur an additional charge. This should surely have been made clear in the original advertisement.I was then told it would cost £5–£15 per person to choose our seats on the coach. Otherwise, there was no guarantee that my wife and I would be seated together, or that our disabled son could sit with us. Since when did booking a coach holiday become like booking a budget airline where you have to pay extra just to make sure your family can sit together?
The advertisement also stated that a pantomime show was included, yet I was told there would actually be an additional charge for tickets because attending the show was considered an optional extra. If a show is advertised as included, I would reasonably expect the tickets to be included in the advertised holiday price.
I was also repeatedly asked if I wanted to join their club for an additional £39 per person, supposedly giving savings on future trips. I declined several times and explained that we rarely book more than one holiday a year, but Rebecca continued to push the membership. I made it perfectly clear that I wasn't interested, yet the sales pitch continued.
No means no. I did not appreciate being repeatedly pressured into purchasing something I had already declined. Good customer service should involve listening to the customer rather than continuing to push additional products after they have said no.
As we are elderly and don't use email, I asked if the booking paperwork could be sent to us by post. I was then told there would be another £10 charge for postage. £10 simply to post holiday confirmation paperwork seems completely unreasonable and felt like yet another unnecessary charge being added to the booking.
I was also told that full payment was required immediately, despite the holiday being in December and around four months away. By this point, I had completely lost confidence in the booking and decided not to proceed.
Unfortunately, the experience got even worse.
Later that same day, I received a call back from another person named Tandy. She couldn't speak English, and when I asked to speak to someone else, I was told that nobody else was available to take my call. I was then disconnected.
Overall, what should have been a simple phone call to book a holiday turned into an extremely frustrating experience involving additional charges, constant upselling and pressure to purchase extras.
In my opinion, the advertised £299 per person price is extremely misleading if customers can then be faced with a series of additional charges for things that many people would reasonably expect to be included in a coach holiday.
I decided not to book and, based on this experience, I will never use this company again and certainly won't recommend them to anyone.
Interestingly, I found Caledonian Travel offering the same holiday for just £199 per person, with a much better hotel and without the endless additional charges and sales pressure I experienced here.
For me, the choice is an easy one: I'll be sticking with Caledonian Travel in future.
If you are considering booking with this company, I would strongly recommend asking for the TOTAL price, including every compulsory charge and anything you actually need, before agreeing to the booking.
What started as a £299-per-person holiday ended up feeling like an exercise in seeing how many additional charges and extras could be added. Very disappointing

Friendly and efficient

My booking was a good experience.The gentleman was very friendly and helpful .He also resolved any issues that might cause me concern.All in all very happy!! Many thanks John.X

Always find booking a very easy job and staff very friendly

great hotel, lovely tour

Debbie made my booking experience seem so easy; she was most helpful in all ways, especially with so many questions I needed to ask her. She was so patient and friendly ~ an asset to your company. Thank you.

Spoke to a decent guy on the phone, aand he sorted within minutes. Your on line is not very good.

We both have been going abroad with legger coach company's But its all about rushing people and their coach tour drivers are at least about as none helpful at all. So myself and my partner said let's give Just Go a chance and we must say your prices are more cheaper and its more of a local pick up point so we both looking forward too travelling with you and feel more comfortable with all we have read we both know we bee in good hands so here's too our future travelling with your friendly happy coach drivers and all your staff members Thank you for just been you

Very helpful lady on the phone.booking process all done efficiently.

Everything was fine. Ran to time plan more or less
Coach driver was amazing He was very helpful and full of useful information

They took my details and booked us

I booked on the phone and the person at the other end was polite, helpful, and well informed.

The person who took my booking was very helpful.

Dislike keep getting emails to do a review !

Efficient friendly lady answered the phone and dealt with my booking very quickly. Details were straightforward. We were really pleased.

Your representative was very helpful and made our booking efficiently. We booked then cancelled and rebooked Monday to Wednesday instead of Thursday to Saturday.

Booking the holiday was incredibly quick and easy, with a very pleasant lady called Lynn.
There was only minimal delay before getting through.

Although I had an extremely long wait in the phone queue it was well worth it to speak to an advisor who answered our booking questions and booked our holiday.
We much prefer booking this way.

Not very happy in the advert my town was the first pick up to be told by the agent. It will be a £15 supplement on each passenger. I asked the question why And was told that’s how it is. I wonder if I’ve told him the last pickup point he would still have said it’s a £15 supplement.