I have bought clothes from Just Elegance previously (when it was joined with other manufacturers as Leading Labels) but this shop closed down which was sad as I prefer to try clothes on at a shop. The... See more
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Review summary
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Reviews shaping this summary
I have bought Just Elegance for many years usually at the Grantham Boundary. So pleased to get another fitting jeans with the elastic added to the material. Lovely blouse ,and received today so a... See more
The jumpers were very good quality and lovely and soft, will be ordering more. To top it all the polite delivery driver even knocked at the door and checked my name before handing me the parcel (inst... See more
Company replied
Easy to find suitable products. Ordered 2 items. Kept informed of order purchase and delivery via emails. Able to make an account easily. Found the jumpers were good quality and fit well. Liked the co... See more
Company replied
Company details
Written by the company
Since 1994 we have been dedicated to selling quality women’s clothing at an affordable price. Our range of women’s separates encapsulates the perfect blend of classic and contemporary style. Our attention to detail and touches of femininity make our everyday styles feel special, yet wearable. We believe our clothing has the ability to make you feel confident and stylish whilst relaxed and comfortable as you go about your daily life. Each season our beautifully co-ordinated collections mix key pieces in statement colours with striking prints to enhance individuality and compliment any wardrobe. The brand has evolved and we offer the range in concessions across the UK and North Ireland.
Contact info
32-34 Sampson Road North, B11 1BL, Birmingham, United Kingdom
- 0121 693 6030
- jecustomerservices@justelegance.com
- justelegance.com
4.6
Excellent
517 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically takes over 1 month to reply
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Great fitting clothes excellent value…
Great fitting clothes excellent value for money
19 January 2026
Arrived quickly
Arrived quickly. Well packaged. Items fitted perfectly and were good value for money
19 January 2026
Easy to order, quick delivery.
I had purchased trousers in a retail store and wanted another pair in a different colour. Looked online and found just what I wanted - same style and size, different colour. Ordered them and they were delivered quickly - 2days. Perfect fit. Exactly what I wanted.
12 January 2026
Reply from Just Elegance
Thank you so much for your lovely review! We’re delighted to hear that you found exactly what you were looking for online and that the trousers arrived quickly and fit perfectly. It’s great to know the same style and sizing worked just as well in a different colour. We really appreciate you taking the time to share your experience and hope to see you again soon!
Regards
Team Just Elegance
Reply from Just Elegance
Thanks for taking the time to leave a review! We’re happy to hear your order arrived on time and met your expectations.
Regards
TEAM JE
Easy to find suitable products
Easy to find suitable products. Ordered 2 items. Kept informed of order purchase and delivery via emails. Able to make an account easily. Found the jumpers were good quality and fit well. Liked the colour combinations.
7 January 2026
Reply from Just Elegance
Thank you so much for taking the time to leave such a lovely review! We’re delighted to hear that you found it easy to find suitable products and that the ordering process was smooth. It’s great to know our updates kept you informed and that setting up an account was straightforward. We’re especially pleased that you’re happy with the quality, fit, and colour combinations of the jumpers. We really appreciate your support and hope to see you again soon!
Regards
Team Just Elegance
Reply from Just Elegance
Thank you for your kind words! We’re delighted to hear that you found our customer service excellent and prompt. Your feedback truly means a lot to us, and we look forward to assisting you again in the future.
Regards
TEAM JE
Trousers
I found the online shop easy to navigate, very quick delivery. Good quality clothing but unfortunately having to return as the fit isn’t right for my shape, but would definitely buy from Just Elegance in the future
28 December 2025
Reply from Just Elegance
Thank you so much for your kind feedback! We’re really pleased to hear you found our website easy to navigate, enjoyed the quick delivery, and were happy with the quality of the clothing. We’re sorry the fit wasn’t quite right for you on this occasion, but we truly appreciate your understanding and are grateful for your support. We’d love to welcome you back to Just Elegance in the future and hope you find something perfect next time.
Regards
Team Just Elegance
First time purchase very pleased with…
First time purchase very pleased with fit and material will definitely buy again
28 December 2025
Reply from Just Elegance
Thank you so much for your kind feedback! We’re delighted to hear that you’re pleased with the fit and material. It means a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon!
Regards
TEAM JE
Reply from Just Elegance
Thank you for your kind feedback! We’re really pleased to hear you experienced fast and efficient service, especially during such a busy time of year. We truly appreciate your support and hope to serve you again soon.
Regards
TEAM JE
Two lovely dresses,good fit definitely…
Two lovely dresses,good fit definitely elegant,lovely winter colours.
19 December 2025
Reply from Just Elegance
Thank you so much for your lovely feedback! We’re delighted to hear that you loved both dresses, found the fit perfect, and enjoyed the elegant winter colours. We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Regards
TEAM JE
Reply from Just Elegance
Thank you so much for your kind feedback! We’re delighted to hear that you love the product, that it fits well, and that your order arrived promptly. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Regards
TEAM JE
Reply from Just Elegance
Thank you so much for your kind review! We’re delighted to hear your jumper arrived on time and that you love it. Your recommendation really means a lot to us. We hope to see you again soon!
Regards
TEAM JE
It is 7days since my order and it said…
It is 7days since my order and it said it was quuck delivery, i still havent got my order, when am i going to receive my items not good
12 December 2025
Nice trousers
Initially had a problem with delivery but everything sorted out to my complete satisfaction. Also very happy with trousers.
5 December 2025
Reply from Just Elegance
Thank you for taking the time to share your feedback! We’re glad we were able to resolve the delivery issue to your satisfaction, and it’s great to hear that you’re very happy with the trousers. We truly appreciate your patience and your support.
-TEAM JE
What more can I ask?
I tried on a medium in a store. Loved it but too small. Ordered a larger size online. It arrived safely. Perfect fit. What more can I ask?
24 November 2025
Reply from Just Elegance
Thank you so much for sharing your experience! We’re thrilled to hear that you loved the item, that the larger size was a perfect fit, and that it arrived safely. Your satisfaction means a lot to us, and we truly appreciate you taking the time to leave such a lovely review.
-TEAM JE
Order delivered correctly in good time
Order delivered correctly in good time. Shame the ship I usually buy these from has closed. Bur would be happy to buy direct again.
17 November 2025
Reply from Just Elegance
Thank you for your kind review! We’re really pleased to hear your order arrived correctly and on time. We’re sorry to hear your usual supplier has closed, but we truly appreciate you choosing to buy direct from us and would be delighted to welcome you back again in the future.
-TEAM JE
Will review when I receive my order.
No problem ordering from just elegance on the 12th of November, unfortunately still not received my order yet. Hope it arrives soon .
12 November 2025
Reply from Just Elegance
Thank you for your feedback. We’re really sorry to hear that your order hasn’t arrived yet. While there were no issues with placing the order on the 12th of November, we understand how frustrating delays can be. Please rest assured that your order is on its way, and we truly appreciate your patience. If you need any assistance or would like an update, feel free to contact our customer support team — we’ll be happy to help
-TEAM JE
Delighted to find Just Elegance online
Delighted to find Just Elegance online, will now be a regular visitor! Excellent, good quality products at reasonable prices. Easy to navigate website, good communication after placing order, speedy delivery, fantastic!
18 November 2025
Reply from Just Elegance
We’re absolutely delighted to hear that you enjoyed your experience with Just Elegance—from the quality of our products and pricing to the ease of our website and speedy delivery. Your kind words truly mean a lot to our team, and we’re thrilled to know you’ll be a regular visitor.
We look forward to welcoming you back again soon. Thank you for choosing Just Elegance!
TEAM JE
Great quality jumpers
The jumpers were very good quality and lovely and soft, will be ordering more. To top it all the polite delivery driver even knocked at the door and checked my name before handing me the parcel (instead of just leaving it on front step as many other companies do).
9 November 2025
Reply from Just Elegance
Thank you so much for taking the time to leave such a kind review! We’re delighted to hear that you loved the quality and softness of the jumpers, and it’s wonderful to know you’re planning to order more. We’re especially pleased that the delivery experience stood out too — we always appreciate hearing when that extra care makes a difference. Thanks again for your support, and we look forward to serving you again soon!
-TEAM JE
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