JustCover Travel Insurance Reviews 

6,143
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,809 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally helpful, friendly, patient, and professional during every phone interaction. People also appreciate the smooth, thorough, and straightforward user experience when setting up policies or speaking with customer service. Consumers consistently note the clear explanations and the overall reliable service provided by the team. Some reviewers were not happy with the cost, mentioning that certain options felt more expensive than expected or compared to other providers. A few individuals also noted frustrations regarding communication or specific policy details when managing their coverage.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, polite, and... See more

User experience

Users describe positive interactions with user experience, highlighting how quick, seamless, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and efficient... See more

Service

People report positive experiences with service, frequently highlighting friendly, polite, and professional... See more

Price

Consumers find price to be positive, highlighting competitive rates, reasonable quotes, and well-priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I looked online for travel insurance and found it a daunting task. I eventually phoned Just Cover and spoke with Arianna. She was extremely patient, friendly and informative, she explained all the det... See more

Company replied

Rated 5 out of 5 stars

I had never heard of Justcover.ie and found it scrolling the day before we travelled on a short city break. I spoke to Sandy who looked after our Policy. She was very professional and went through... See more

Rated 5 out of 5 stars

Spoke to Jordan who was absolutely excellent. He went through everything patiently & couldn't have been more helpful. Very happy to purchase travel insurance after such good service. Highly recomme... See more

Rated 5 out of 5 stars

The whole quote process was smooth, more thorough than others, which makes me believe they take their obligations seriously. The agent, Mia was great, very patient and easy to understand. Somewhat mo... See more

Company replied


Company details

  1. Travel Insurance Company
  2. also in
  3. Insurance Agency
  4. Insurance Broker
  5. Insurance Company

About JustCover Travel Insurance

Written by the company

JustCover is Ireland’s Most Trusted Travel Insurance Provider. Established in 2003, JustCover has been delivering comprehensive travel insurance solutions for 20+ years.

  • 98% of customers would recommend us
  • Up to unlimited medical cover including pre-existing conditions
  • 24/7 emergency medical assistance
  • Cancellation cover up to €10,000
  • No upper age limits, so seniors can explore with the same great benefits

With policies underwritten by Zurich and regulated by the Central Bank of Ireland, you can travel with confidence knowing you’re backed by industry-leading expertise. Our 24/7 emergency medical assistance ensures help is always at hand, while cancellation cover of up to €10,000 and unlimited medical cover, including pre-existing conditions, offer peace of mind on every journey.

Our Trustpilot profile boasts an “Excellent” overall rating, with customers consistently rating our website experience highly for its clarity and speed. Getting a quote is quick and simple online or via our freephone our award-winning specialists on 1800 024 024.

Whether you’re planning a Single Trip, Annual Multi-Trip, family getaway, seniors adventure, Cruise holiday, or travelling with pre-existing medical conditions, JustCover provides flexible, competitively priced cover tailored to your needs. Enjoy competitive pricing, award-winning service, and worldwide assistance throughout your journey.

Join thousands of satisfied travellers who trust JustCover to protect what matters most. Experience worry-free travel every single trip. Get your quote today and see why we’re Ireland’s go-to travel insurance provider.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(6,143)

2,698 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

€450 Travel Delay Cover Sounds Great……

€450 Travel Delay Cover Sounds Great… Until You Actually Need It......
Be very careful before buying this insurance. The headline benefits look attractive, but the actual cover is far more restrictive than you might expect.
My flight was cancelled and our trip was delayed by almost 21 hours. Nothing was paid. JustCover requires a delay of more than 24 hours, and even then only a limited list of causes is covered. Other travel insurers offer delay cover starting after 12 hours, so this is something worth comparing before you buy.
I also lost prepaid accommodation and had additional transport costs because we had to fly to a different airport the following day. Those costs were declined too because they resulted from the same event that JustCover considered not covered.
So my advice is simple: do not be impressed by the big headline figures. Read the full policy wording before paying. Check how long your delay has to be and, even more importantly, exactly what has to cause it before the insurance will actually pay.
The cover looks very reassuring when it is being advertised. My experience when I actually needed to use it was very different.
I have challenged the decision and my complaint is now under independent review. I will update this review with the final outcome.

8 September 2026
Unprompted review
JustCover Travel Insurance logo

Reply from JustCover Travel Insurance

Good afternoon,

Thank you for taking the time to leave your review, I am sorry to hear you have not had a positive experience with JustCover in this instance.

I have requested some additional information from yourself, once I have received this information, I would be happy to look into this matter further.

We look forward to hearing from you.

Kind regards,

Jessica

Rated 5 out of 5 stars

A daunting experience made pleasureable!

I could have purchased the policy on line but just for assurance that all the details I had inputted were correct and taken into account I made a call. I spoke to Jordan who couldn't have been more more helpful and patient. A pleaure to deal with. Thank you Jordan!

30 September 2026
Rated 5 out of 5 stars

Katelyn was most helpful

Katelyn was most helpful. She was excellent! Talked me through the procedure with such professionalism. A pleasure to deal with Just Cover. Thanks!!

29 September 2026
Rated 5 out of 5 stars

Travel insurance purchase …

Spoke to Jordan who was absolutely excellent. He went through everything patiently & couldn't have been more helpful.
Very happy to purchase travel insurance after such good service.
Highly recommend!

29 September 2026
Rated 5 out of 5 stars

Very easy system to use especially for…

Very easy system to use especially for elderly people.
Assistant I was dealing with today was David, a very helpful and friendly
assistant he dealt with all my details and questions very quickly and efficiently. Would always use Just cover.

29 September 2026
Rated 5 out of 5 stars

Professional Company and excellent customer service

I had never heard of Justcover.ie and found it scrolling the day before we travelled on a short city break.
I spoke to Sandy who looked after our Policy.
She was very professional and went through everything with me - we are in our mid 60s so it was important for us to have travel insurance.
Perhaps more expensive than I had expected but it was peace of mind that we were covered and lots of emails & texts to reassure us we were in good hands !!

21 September 2026

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