I looked online for travel insurance and found it a daunting task. I eventually phoned Just Cover and spoke with Arianna. She was extremely patient, friendly and informative, she explained all the det... See more
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Very helpful and explained everything in detail.
Happy with the agent and ease of completing new policy cover.
€450 Travel Delay Cover Sounds Great… Until You Actually Need It......
Be very careful before buying this insurance. The headline benefits look attractive, but the actual cover is far more restrictive than you might expect.
My flight was cancelled and our trip was delayed by almost 21 hours. Nothing was paid. JustCover requires a delay of more than 24 hours, and even then only a limited list of causes is covered. Other travel insurers offer delay cover starting after 12 hours, so this is something worth comparing before you buy.
I also lost prepaid accommodation and had additional transport costs because we had to fly to a different airport the following day. Those costs were declined too because they resulted from the same event that JustCover considered not covered.
So my advice is simple: do not be impressed by the big headline figures. Read the full policy wording before paying. Check how long your delay has to be and, even more importantly, exactly what has to cause it before the insurance will actually pay.
The cover looks very reassuring when it is being advertised. My experience when I actually needed to use it was very different.
I have challenged the decision and my complaint is now under independent review. I will update this review with the final outcome.

Reply from JustCover Travel Insurance
I could have purchased the policy on line but just for assurance that all the details I had inputted were correct and taken into account I made a call. I spoke to Jordan who couldn't have been more more helpful and patient. A pleaure to deal with. Thank you Jordan!
I was speaking with a lovely man named Brian he was excellent at his job and really made me aware of everything I needed to know
Helpful and informative making it easy to decide on Insurance cover.
Sandy the lady l spoke to lovely and very helpful.
Very friendly and clear in explanations staff
Katelyn was most helpful. She was excellent! Talked me through the procedure with such professionalism. A pleasure to deal with Just Cover. Thanks!!
Spoke to Jordan who was absolutely excellent. He went through everything patiently & couldn't have been more helpful.
Very happy to purchase travel insurance after such good service.
Highly recommend!
A pleasure to deal with Maxine she explained everything to me and helped me decided the best plan for my travels she also helped me me navigate the payment system would definitely buy insurance off her again
Very easy system to use especially for elderly people.
Assistant I was dealing with today was David, a very helpful and friendly
assistant he dealt with all my details and questions very quickly and efficiently. Would always use Just cover.
Excellent service on annual cover ,Fiacc was brilliant
I had never heard of Justcover.ie and found it scrolling the day before we travelled on a short city break.
I spoke to Sandy who looked after our Policy.
She was very professional and went through everything with me - we are in our mid 60s so it was important for us to have travel insurance.
Perhaps more expensive than I had expected but it was peace of mind that we were covered and lots of emails & texts to reassure us we were in good hands !!
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