Just Clear®Reviews 

4,763
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and efficient, making the entire process seamless and stress-free. The service provided is frequently described as excellent, with many highlighting the quick response times and effective communication from initial contact to job completion. Reviewers appreciate the team's helpfulness and kindness, especially when dealing with sensitive situations like house clearances, noting their thoughtful and considerate approach. However, some people were dissatisfied with the communication, mentioning that promises were not kept and the overall service did not match what was advertised.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Users describe positive interactions with response times, frequently highlighting the efficiency and... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the ease and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello...I was faced with the need to remove furniture from my flat in London in a very short time frame so I called Just Clear and they managed to arrange a quote immediately and a removal date within... See more

Company replied

Rated 5 out of 5 stars

Without doubt a very professional company. David and his assistant arrived on time and dived straight into the removals. They were on the ball from the onset...they knew exactly what had to be done, n... See more

Company replied

Rated 5 out of 5 stars

First rate service! Needed to clear the flat of a family member who had passed away. Just Clear came recommended & did an excellent job. Ian was friendly, helpful and very professional. Wouldn’t hes... See more

Company replied

Rated 5 out of 5 stars

Jedah and Castos were professional, easy to work with and had a fantastic attitude even though we had a few heavy items we needed to be removed. (it was also pouring down with rain during the m... See more

Company replied


Company details

  1. House Clearance Service
  2. Garbage Collection Service
  3. Garbage Dump Service
  4. Junk Dealer
  5. Salvage Dealer
  6. Waste Management Service

Written by the company

Just Clear leads the House Clearance sector in the UK, driven by our commitment to sustainability and exceptional customer service. With an extensive network of branches nationwide, we stand as the largest and most trusted clearance specialist in the country. Our comprehensive services encompass sustainable Property Clearance, House Clearance, Office Clearance, Recycling & Reuse management, Hoarding Clearance, Garden Clearance, Probate Clearance, Site Clearance, Valuations, Skip Bag service, Void property clearance, Bulky waste removal, Fly tip clearance, Junk Removal Service, Cleanout, Hoarding Assistance, Hoarder or Hoarding Help, Recycling Services, and Eco-Friendly Junk Disposal. By partnering with local franchise owners backed by our national infrastructure, we offer clients nationwide coverage coupled with personalized service. Our regional branches boast intimate knowledge of their areas while benefiting from the support of our central resources across finance, HR, QHSE, assets and fleet, marketing, and national operations management. This ensures a seamless experience, combining local expertise with scalable solutions for one-off local contracts and national accounts. Social responsibility lies at the heart of our operations, as we strive to create employment opportunities and support local communities in every region we serve. With a track record of award-winning excellence, including accolades such as the National Recycling Award, Probate Industry Awards, Wills and Probate Awards, and Business Green Leaders Award, we maintain ISO14001, ISO 45001, CHAS, and ISO 9001 accreditations. These certifications underscore our unwavering commitment to environmental sustainability, health and safety, and quality management across all facets of our operations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(4,763)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company - 6 stars!

Communication was excellent, all the people working for the company did an outstanding job. The team wewre thoughtful, caring and efficient. Nothing was too much trouble.
I have no hesitation in recommending them.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Helpful and reliable.

2 July 2026
Unprompted review
Just Clear® logo

Reply from Just Clear®

Thank you so much for using our service and for your kind words Harry. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

House clearance

I needed a house clearance quickly due to downsizing. I looked at a few companies but Just Clear had the better reviews. I rang and spoke to Leanne and told her what I needed removing and she contacted me not long after with a quote which was very reasonable so I booked a day which I ended up having to change and added extra items. Leanne was polite and helpful and changed the date and gave me a new quote. On the day of the removal the 2 guys who came were so friendly, patient and polite and did an amazing job of removing my items. What I thought would be an upsetting and stressful removal, as everything was what me and my late husband had accumulated over 20 years, ended up being a very non-stressful removal from the beginning right up to the last item being put on the truck. I highly recommend Just Clear 😊

1 July 2026
Unprompted review
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Reply from Just Clear®

Thank you so much for using our service and for your kind words Lorraine. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Excellent & Professional Service

Hello...I was faced with the need to remove furniture from my flat in London in a very short time frame so I called Just Clear and they managed to arrange a quote immediately and a removal date within 3-4 days. Very nice staff and very pleasant experience. The night before the removal, I was advised the planned van had to go for repairs and couldn't come however they arranged an alternative van and team the next morning with seamless efficiency. An truly excellent & professional service !

30 June 2026
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Reply from Just Clear®

Thank you so much for using our service and for your kind words David. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

First rate service!

First rate service!
Needed to clear the flat of a family member who had passed away. Just Clear came recommended & did an excellent job. Ian was friendly, helpful and very professional. Wouldn’t hesitate to recommend.

11 May 2026
Unprompted review
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Reply from Just Clear®

Thank you so much for using our service and for your kind words Deborah. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Ian and his team were absolutely amazing …

Ian and his team were absolutely amazing ! Reliable trustworthy and professional at all times not sure how we would have coped clearing our parents house without them !
Would not hesitate in using Ian again !

4 June 2026
Unprompted review
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Reply from Just Clear®

Thank you so much for using our service and for your kind words Sonya. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Ian and his team were friendly

Ian and his team were friendly, helpful and diligent. I’d highly recommend.

9 June 2026
Unprompted review
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Reply from Just Clear®

Thank you so much for using our service and for your kind words Adam. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Great service, staff and communication in Birmingham area

Ian was very responsive with great communication before and on the day of the collection. The turnaround on the service was quick and they were able to accommodate my specific pick up times. Everything was cleared at a reasonable price. Great customer service.

11 May 2026
Unprompted review
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Reply from Just Clear®

Thank you so much for using our service and for your kind words Keji. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Excellent service

Excellent service. Time keeping was superb, good flow of information, everything was done to exceptional standards. Highly recommended

12 June 2026
Unprompted review
Just Clear® logo

Reply from Just Clear®

Thank you so much for using our service and for your kind words. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Reliable , Efficient , Great Value

Euan and his team were reliable , professional and super efficient throughout our whole Just Clear journey . What a remarkable job completed in record time and handled with sensitivity during an emotional family home bereavement clearance . Great Work , Great Value and stress free . Many thanks .

16 June 2026
Unprompted review
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Reply from Just Clear®

Thank you so much for using our service and for your kind words Christine. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Excellent Service from start to end

Excellent Service from my original phone call to Lisa to the clearance by Franky and his colleague.

All of the team were friendly and helpful.

This is a very professional and well organised team.

Lisa asked for a video walk though, which I provided. She used this to arrange the size of the vehicle required. She was in regular contact helping arrange date and time.

The Clearance team used the video so they could arrange what to put into the van first.

Franky’s Clearance team were on time and cleared the house and garage in under 2 hours. Absolutely everything I needed taken away was.

29 June 2026
Unprompted review
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Reply from Just Clear®

Thank you so much for using our service and for your kind words Derek. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

I was so impressed with this company

I was so impressed with this company. Excellent service and communication from the start. I contacted them on the 18th June and spoke to Lisa. She was business like and friendly and the collection was made on the 19th.
The guys, I think it was Jack and Sam, arrived on Friday and removed the wood from an old shed. They were were pleasant, polite and respectful. I was very impressed and wouldn't hesitate to use them again and recommend them to family and friends.

19 June 2026
Unprompted review
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Reply from Just Clear®

Thank you so much for using our service and for your kind words Mrs Lee. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Great service

Cam and Richard were great, very helpful and friendly. Cleared everything needed and took down wardrobes, left the things I wanted to keep. Thank you.

26 June 2026
Unprompted review
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Reply from Just Clear®

Thank you so much for using our service and for your kind words Karen. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Clearance pickup needing prompt attention

I had a clearance pickup that needed collecting with minimum delay due to the hot weather. Leanne was diligent and timely in organising everything, Elliot and Jed came in their van, and the whole job was completed before lunch. Excellent service all round.

25 June 2026
Unprompted review
Just Clear® logo

Reply from Just Clear®

Thank you so much for using our service and for your kind words John. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Great service

Great service, cleared everything out that was needed to go. Despite the heat, they worked through tirelessly and had a great mood throughout. Interaction between them and staff was great too, brilliant pair!

Boots
Long Sutton

23 June 2026
Unprompted review
Just Clear® logo

Reply from Just Clear®

Thank you so much for using our service and for your kind words. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service provided by Just Clear. From the very beginning, Alina and George were professional, friendly, and incredibly helpful. They made the entire process smooth and stress-free, nothing was too much trouble.

The team arrived on time, worked efficiently, and treated the property with care and respect. Everything was cleared quickly, and they left the place clean and tidy afterwards. Their attention to detail and willingness to go the extra mile really stood out.

A special thank you to Alina and George for their excellent customer service and support throughout. I would highly recommend this company to anyone needing a reliable, professional, and trustworthy house clearance service.

15 June 2026
Unprompted review
Just Clear® logo

Reply from Just Clear®

Thank you so much for using our service and for your kind words Sarah. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Very professional team

Very professional team. Hard working. Huge job, but done with no issues

15 June 2026
Unprompted review
Just Clear® logo

Reply from Just Clear®

Thank you so much for using our service and for your kind words Luca. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Without doubt a very professional…

Without doubt a very professional company. David and his assistant arrived on time and dived straight into the removals. They were on the ball from the onset...they knew exactly what had to be done, no fuss. Both very amicable, jolly and experienced. Even the toughest job of removing old wall mounted kitchen cabinets were removed with aplomb. The flat was properly cleaned at the end...it look better than before. Would certainly recommend them to my friends. Well done to you both.

17 June 2026
Unprompted review
Just Clear® logo

Reply from Just Clear®

Thank you so much for using our service and for your kind words John. We are delighted to hear all went well. From everyone at team Just Clear!

Rated 5 out of 5 stars

Great Service from start to finish

Jedah and Castos were professional, easy to work with and had a fantastic attitude even though we had a few heavy items we needed to be removed. (it was also pouring down with rain during the morning)

they did the job swiftly, took everything that we agreed upon and their attitudes were great.

I spoke to Leanne via email and she was amazing throughout the whole booking process as i had some delays in getting payment over. She understood my situation and didn't pressure me and gave me time to sort everything out.

fantasic service and great team, shout out Jedah and Castos (give Castos a bottle of whiskey, he needs it)

17 June 2026
Unprompted review
Just Clear® logo

Reply from Just Clear®

Thank you so much for using our service and for your kind words Elisho. We are delighted to hear all went well. From everyone at team Just Clear!

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