My recent purchase from Juntame.com went off smoothly, no hiccups. I was content with price I paid on Juntame, but, became QUITE a bit more pleased, once I checked the manufacturer's site, and, saw... See more
Company replied
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See what reviewers are saying
Had an issue where none of my order was in stock besides a very small item. I was reached out to immediately and was let known about it, and was asked if I wanted something else and it would be sent w... See more
We ordered the Alger and the Dolphin and they both arrived quickly. Both products exceeded our expectations. Absolutely incredible! We own a LOT of toys but these two immediately shot to the top of ou... See more
Definitely order from somewhere else if you are UK. Try bondara just as good a selection and UK based. Difficult to contact and they use two useless couriers yunexpress who's updates are a day late. A... See more
Company replied
Company details
Written by the company
Juntame is a US-based company that sells adult toys. Shop vibrators, dildos, anal toys, masturbation cup & more at Juntame. Shop with confidence, guaranteed discreet shipping. All products are shipped from U.S. warehouse. Sexual Wellbeing Advices. 1 Year Product Guarantee. Discreet Packaging.
Contact info
United States
- juntame.com
3.2
Average
209 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company has not been truthful on…
The company has not been truthful on shipment. They have not ship the package nor can they tell me where it is and when it will be shipped.
7 January 2023
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. Please contact us, and we will provide you satisfactory solution.
Kind Regards,
Juntame Customer Service Center
3 weeks and nothing
Still no update on were everything is at. It's been over 3 weeks and no arrival. Shipping label was created but never shipped. Would not order again.
7 January 2023
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. Please contact us, and we will provide you satisfactory solution.
Kind Regards,
Juntame Customer Service Center
My package wasn’t received as dated not…
My package wasn’t received as dated not even close .. not impressed
6 January 2023
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. Please contact us, and we will provide you satisfactory solution.
Kind Regards,
Juntame Customer Service Center
Haven’t received it yet
Haven’t received it yet. No updates shipping has said labeled created on 12/24 and still says the same…
Update finally got it today 1/19
5 January 2023
Reply from Juntame.com
Hi,
Thank you for sharing your feedback. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center
Shipping took longer than expected but be patient.
I ordered my items the 18th of December. Order was filled on the 22nd. Didn't leave California until the 29th and I received on the 2nd of January. I know that this was much longer than the original estimate but quality like this is worth the wait. The freebies were really cool and appreciated too! I had no trouble with email correspondence with them and they kept me abreast of all the things going on with my order. Don't listen to the impatient haters here. Junta you should more accurately forecast the delivery times. WILL DEFINITELY DO BUSINESS AGAIN!! Do not worry this is no scam site. I had to come and defend this company after the bs reviews that were left. And those of you that did leave bad reviews now you got your stuff come and update your statements!!
18 December 2022
Unprompted review
Well it was shipped promptly but…
Well it was shipped promptly but haven’t actually tried it yet
30 December 2022
Over a week and not even shipped...were…
Over a week and not even shipped...were gifts for new years party...Last night.
31 December 2022
Reply from Juntame.com
Hi,
I am very sorry for the bad experience. We have explained the reason and apologize to you by email. Juntame is a very service oriented company, please believe in Juntame, our product quality will not let you down. Once again, we apologize and will contact you via email. Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center
Haven't gotten my order yet
30 December 2022
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Kind Regards,
Juntame Customer Service Center
Reply from Juntame.com
Hi,
We are sincerely sorry for your case, we will contact you via email to solve this and give you a satisfactory solution as soon as possible. Your understanding and patience would be highly appreciated.
Kind Regards,
Juntame Customer Service Center
Never again
I now know to never order from this site again. Placed an order 5 days ago and was told I would receive it this week. To date, it still only reflects as "order placed". No one responds to the chat or emails. I was looking forward to this purchase but it looks like I'll never receive so now I have to dispute the charges with my bank. Order from a different site in the future if you actually want to receive your products.
28 December 2022
Unprompted review
Reply from Juntame.com
Hi,
We are sincerely sorry for your case, we will contact you via email to solve this and give you a satisfactory solution as soon as possible. Your understanding and patience would be highly appreciated.
Kind Regards,
Juntame Customer Service Center
Scam Company and thieves.
Juntame took my money quickly …..
Juntame never sent my order……
Juntame Emailed me stating the tracking # by FedEx ..but FedEx informed me Juntame never gave FedEx a package….
Juntame will not return emails or SMS that I sent to them..and they will not answer the phone…they have completely ignored my request on why they never mailed my order.
Worst customer service ever ……this company is a scam.
23 December 2022
Unprompted review
Reply from Juntame.com
Hi,
We are sincerely sorry for your case, we will contact you via email to solve this and give you a satisfactory solution as soon as possible. Your understanding and patience would be highly appreciated.
Kind Regards,
Juntame Customer Service Center
Ordered never received
Ordered December 17th 2022. I was told it would arrive in 2 days Dec 19th. It's Dec 23 and still hasn't shipped. No response to email or chat. Phone numbers I called says message full and says honeybox. I paid $133 I think this is a scam. Tracking # JT32898
23 December 2022
Unprompted review
NO SUPPORT. NO ORDER.
I have reached out several times via email concerning where my order is. No response. NOTHING. Order#JT2792. What can i do about this
1 December 2022
Unprompted review
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I have sent you several emails about the tracking information, but I did not get a reply. Please check your previous email. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. If you confirm that you did not receive your package, we will take action immediately. Your understanding would be highly appreciated.
Kind Regards,
Juntame Customer Service Center
Not Working
After 3 times, the toy stops and never charges. very disappointed
2 November 2022
Unprompted review
Reply from Juntame.com
Hello,
Thanks for your feedback.
Any more light you could shed on what happened would be appreciated and help me to find the right solution moving forward. We have checked your previous and found that we did not receive your emails about the defective item. Can you please provide me with a short video of the item? We require a video to review in order to fulfill our warranty policy. We will provide you satisfactory solution. Sorry for any inconvenience.
Kind Regards,
Juntame Customer Service Center
Non receipt of merchandise
5th DEC ORDERED BUT NOTHING RECEIVED TO Date DEC 14
REF
tracking number: 202212062230H8CL28
Non receipt of merchandise
5th DEC ORDERED BUT NOTHING RECEIVED TO Date DEC 14
REF
tracking number: 202212062230H8CL28
5 December 2022
Unprompted review
Reply from Juntame.com
Hello.
We are sorry to see the package tracking moving a little slow down due to the whole logistics carriers like DHL, FedEx and USPS are experiencing high volume daily packages for those holiday seasons that resulted some devliers take logner than usual, we did understand the demand on customers' expectation and we'll try our best to push logistics company's devliery, thank you for your kindly understanding and your nice waiting.
Best Regards
Juntame Customer Service Center
My order is still not here.
23 November 2022
Zero customer service
Zero customer service
Emailed three times when product did not come.
No response.
Should have read reviews before ordering.
Every 2 to 3 all the same. No customer service . No one even tries to help or reply to customer.Quess they just don't care about us.$131.00 order.
3 December 2022
Unprompted review
Reply from Juntame.com
Hello.
I am very sorry to hear about this. We have checked your email and found that we sent you several emails and our system showed that your order was successfully delivered. And after receiving your email confirming that it was not received, we have filed a complaint with DHL that asked for a solution. Your understanding and patience would be highly appreciated. Please do not worry.
Best Regards
Juntame Customer Service Center
Didn't come on time according to the…
Didn't come on time according to the shipment date on site. Never got the first one. Only able to track the second one. I was hoping it would have been here on time for my anniversary
2 December 2022
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time because the Christmas Day is coming. Our system shows that your package is in transit to the destination. You will get it soon. Please do not worry. We are very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Kind Regards,
Juntame Customer Service Center
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