My recent purchase from Juntame.com went off smoothly, no hiccups. I was content with price I paid on Juntame, but, became QUITE a bit more pleased, once I checked the manufacturer's site, and, saw... See more
Company replied
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See what reviewers are saying
Had an issue where none of my order was in stock besides a very small item. I was reached out to immediately and was let known about it, and was asked if I wanted something else and it would be sent w... See more
We ordered the Alger and the Dolphin and they both arrived quickly. Both products exceeded our expectations. Absolutely incredible! We own a LOT of toys but these two immediately shot to the top of ou... See more
Definitely order from somewhere else if you are UK. Try bondara just as good a selection and UK based. Difficult to contact and they use two useless couriers yunexpress who's updates are a day late. A... See more
Company replied
Company details
Written by the company
Juntame is a US-based company that sells adult toys. Shop vibrators, dildos, anal toys, masturbation cup & more at Juntame. Shop with confidence, guaranteed discreet shipping. All products are shipped from U.S. warehouse. Sexual Wellbeing Advices. 1 Year Product Guarantee. Discreet Packaging.
Contact info
United States
- juntame.com
3.2
Average
209 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible customer service
Do not bother ordering from this company. The customer service is horrible. I accidentally ordered the wrong thing & emailed the company at the provided email address 5 minutes later. I didn't hear back from them, & then tried calling the number listed on their website. It doesn't even ring, it just plays a message saying that the number isn't accepting calls. The item ended up shipping out, & I finally got a response from the company when I responded to the shipping notification email & told them that I had asked them to cancel the order 20 hours prior. I was told to send the item back & I would get a refund. I refused the item from the post office, & now it looks like USPS can't even get it back to this company because they don't want to pay return postage on it. So I'm probably going to have dispute the charge with my bank. No item is worth all this headache.
23 March 2023
Reply from Juntame.com
Hi,
Thank you for sharing your feedback. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center
Reply from Juntame.com
Dear customer,
Thanks for your positive comment and feedback.
Your encouragement will keep us moving forward and continuing improving our service.
If you have any further suggestions, please contact us, we will take it seriously.
Sincerely
Juntame Customer Service Center
Product was as described and arrived in…
Product was as described and arrived in the allotted time
22 March 2023
Reply from Juntame.com
Hello,
Thank you for your interest in our products.
With your encouragement, we will definitely strive to do better!
If there are any follow-up questions, please contact us in time, we will do our best to help you solve the problem.
I hope everything goes well with you.
Kind Regards
Juntame Customer Service Center
Extremely pleased
My recent purchase from Juntame.com went off smoothly, no hiccups.
I was content with price I paid on Juntame, but, became QUITE a bit more pleased, once I checked the manufacturer's site, and, saw what the manufacturer was charging for the item!
And, quality-wise, handling the product, you can tell that it's WELL-made, and, probably worthy of the manufacturers' price...which only made the much-discounted price that I paid on Juntame even that much more of a value.
22 March 2023
Reply from Juntame.com
Hi,
Thank you for taking the time to leave us a review.
We are glad that the quality of our products did not let you down.
If you have any additional feedback or questions in the future, please don’t hesitate to contact us.
Thanks again for your feedback.
Sincerely
Juntame Customer Service Center
If you are looking to give your husband…
If you are looking to give your husband a break or even replace him this is all you need!!!
22 February 2023
Reply from Juntame.com
Hi,
Thanks for your positive feedback.
We are trying our best to bring you good service and good products.
And we are looking forward to your next visit!
Kind Regards
Juntame Customer Service Center
I paid a extra 30 dollars for the 3-5…
I paid a extra 30 dollars for the 3-5 day shipping and my order just shipped out yesterday
22 February 2023
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
thou a bit pricey products are great…
thou a bit pricey products are great suggest selling lubes to pair with products
22 February 2023
Reply from Juntame.com
Hi,
Thanks for your positive feedback.
We are trying our best to bring you good service and good products.
And we are looking forward to your next visit!
Kind Regards
Juntame Customer Service Center
I recieved the wrong product
14 February 2023
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you received the wrong product. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Kind Regards,
Juntame Customer Service Center
Very bad product and support
Very bad product and support. The products are below par and when you reach out with a concern they'll say sorry no refund but we try to do better next time!
What next time...F off
13 February 2023
Unprompted review
Reply from Juntame.com
Hi,
I am so sorry to hear that. We have more wonderful products, you can browse and pick another one. We will provide you satisfactory solution. Your patience would be highly appreciated.
Sincerely
Juntame Customer Service Center
Customer Service Stinks
While the toy works great it didn’t come with a charger and anytime I tried to contact the company, either the phone doesn’t work or nobody checks the emails. Honestly just makes me think their customer service is bad.
25 January 2023
Reply from Juntame.com
Hi,
I am very sorry for the bad experience. We have explained the reason and apologize to you by email. Juntame is a very service oriented company, please believe in Juntame, our product quality will not let you down. Once again, we apologize and will contact you via email. Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center
Fast shipping and good quality
25 January 2023
This company is a scam I haven’t…
This company is a scam I haven’t received my package nor refund. They keep giving me the runaround. They email me like at 4 in the morning. I recommend not ordering from here going back Pink cherry and Dearlady. I have never had an issue ordering from them and speaking with someone when I had a problem with my order.
4 February 2023
Unprompted review
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Timely/accuracy
I thought it would take forever to receive. They came one after another. I was impressed!
31 January 2023
The toy operated as expected and has…
The toy operated as expected and has decent battery life considering all the movement.
30 January 2023
I havent recieved my order and there I…
I haven't received my order and I cannot get a reply from them regarding.
28 January 2023
Unprompted review
Reply from Juntame.com
Hi,
Thank you for sharing your feedback. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center
Late item
I didnt like that I ordered an item on Dec. 24 and didnt receive it till Jan. 9th. I emailed them and they did answer it a couple of days later. They did apologize and offered 15% off another item. Even though the item arrived late it is a good product.
9 January 2023
Description not true
The item is not as described, listed as 9" long but inside is only 5" , bought this because I wanted something I could fit all of me in, sadly disappointed. second this thing is so loud like a damn coffee grinder
8 January 2023
Reply from Juntame.com
Hi,
Thank you for sharing your feedback. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center
Tried to cancel an order before it was…
Tried to cancel an order before it was too late. As it was more expensive than I could afford.
Instead of canceling they put a rush on shipping.
29 December 2022
Reply from Juntame.com
Hi,
I am very sorry for the bad experience. We have explained the reason and apologize to you by email. Juntame is a very service oriented company, please believe in Juntame, our product quality will not let you down. Once again, we apologize and will contact you via email. Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center
Never received my orders from this…
Never received my orders from this company. Customer service responded to my order inquiry but has not given me an actual delivery date. As of today, I would classify this company as a scam and recommend that no one order from this company in the future.
7 January 2023
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Kind Regards,
Juntame Customer Service Center
I have not received my products that…
I have not received my products that were order dec 23. Human phone chat would be nice . Left message no call back. Status as of yesterday fed x is waiting to get order from you .
This is just crazy . Thanks
7 January 2023
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Kind Regards,
Juntame Customer Service Center
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