JUNK Rubbish Removal Reviews 

194
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly respectful. Many people highlight the service as extremely efficient, quick, and completed in a timely manner. Reviewers frequently note that teams arrive on time and get jobs done swiftly, often recommending the services to others. However, some customers also noted issues with staff rudeness and a lack of clear communication. A few other people also felt that they had little oversight regarding items taken, leading to dissatisfaction with the service provided.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its quality, professionalism, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as polite, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company 👌 were very professional and friendly with the way they helped me today Thursday. Straight up with Quote and price,and Cory was a good person to interact with.Thanks Fabian.

Rated 5 out of 5 stars

The team from Junk removal arrived on time. Moved a massive amount of home clean out really quick, were highly respectful and polite. Thanks to Junk removal team.

Rated 5 out of 5 stars

So easy to book and pay online. Pick up was with in few days in my area of Melbourne so the spare mattresses did not need to be taking up space at our home for long. Excellent communication via text... See more

Rated 5 out of 5 stars

The service was extremely efficient and courteous from the time I posted my request for rubbish removal to completion of the job, all within 24 hours!


Company details

  1. Waste Management Service
  2. Garbage Dump Service

Written by the company

JUNK is Australia’s leading eco-friendly junk and rubbish removal service, committed to reducing landfill waste and promoting the circular economy. JUNK provides reliable and affordable junk removal for both residential and commercial clients. We specialize in environmentally responsible disposal by recycling, rehoming, or redistributing 96% of the items we collect, keeping them out of landfill. Our services include full property cleanouts, business cleanouts, office and warehouse cleanouts or residential rubbish removal. Whether you’re decluttering a home, clearing out an office, or managing waste for large-scale commercial properties, we handle all the heavy lifting, sorting, and sustainable disposal to reduce environmental impact.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(194)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

Unfortunate logistic experience

I made a booking for an afternoon collection in Brisbane 1-4pm through the website. Dealt with in Victoria I believe. Got a confirmation email of the date and time. Great! Had a call to confirm, no worries, would get a message 30 minutes before arrival and could track their location. Message on the day at just after 9am to say they were on their way in 23 minutes.
Hmmmm. Called head office and said no I
wasn’t there as my collection was in the afternoon. No worries he said I will let them know, they are a bit ahead of schedule and collection will be in the afternoon. Long story short, I got to my dads unit at 1pm to be sure. At 4pm called to see where they were.
The Brisbane team had no record of my afternoon pick up. I have had a mile long round of texts with Richard in booking about this and he would not accept their mistake. Sent him my email confirmation, nope not my problem, you weren’t home in the morning even though my booking was for the afternoon. Nothing wrong with the drivers wasn’t their fault. Eventually got a call from Brisbane and they had no booking for me and he was very apologetic. I said not to worry I would find someone else.
Crikey, Richard in Vic is now getting his solicitors onto me. I’m happy for him to bring it on. As I said to him, I can’t complain about the service because there wasn’t any.
I know there are a lot of positive reviews but the logistics side of it needs some attention.

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Best company ever!

At every stage, right from booking a pick up date for my junk, this company has been both professional and accommodating to my junk removal needs.
The boys who collected my junk were friendly and polite and nothing was too hard for them. I tell everyone I know that they should deal with Junk.com.au

10 July 2023
Unprompted review
Rated 5 out of 5 stars

An amazing company

An amazing company, so professional and caring. Constant contact,kept in the loop all the way. Highly recommend. Thank you somuch

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Quick and easy rubbish removal.

It was so easy to get a quote. They turned up pretty much on the dot of ny appointment time frame and were great. They ended up taking more than we initially thought agreed to, due to a stuff up on my end, but they were absolutely champs and just adjusted the price. Definitely worth the money to avoid the hassle of trying ti figure iut what to do myself. Would 100% book them again.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great customer service - great experience with the guys picking up the items. Great to know that your items if useable are going to someone in need.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

The team was obliging in every way

The team was obliging in every way; they were efficient, hard-working, and extremely pleasant; they did all that I asked for (and more); their greatest pleasure is doubtless ensuring their customers are satisfied. I give them 10 out of 10 stars

19 April 2023
Unprompted review
Rated 5 out of 5 stars

Best and most decent guys you can get…

Best and most decent guys you can get for clearing out your rubbish, had 12 square metres worth of household rubbish painstakingly removed and so carefully done too.
I'll be calling them back shortly for the outside and garage junk shortly.
And best prices around, don't bother with skips and or any other company for that matter, you'll be wasting your time.

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

Absolutely hands down the best! If l could give 20 stars l definitely would.
Super efficient.
Super friendly.
Absolute legends.
I would highly recommend to everyone.
Thanks so much again :)

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Awesome from booking to collection

Right from my online enquiry the Junk team were highly professional and responsive. On the day I messaged requesting an ETA and received a response indicating their current job and the time it would take for them to reach me. Once they were on their way I was able to track the team online and received a call when they were a few minutes out. Upon arrival they checked what I needed to have removed, took a photo, and proceeded to take all items out with care.
They did need to move my couch to fit an armchair out the door, and carefully placed the furniture back into place afterward.

The team was highly professional while remaining approachable and friendly. Many thanks to Tim and Willy(?) for their work today.

Would definitely use their service again, and will be recommending to friends.

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Removal of old mattress.

I googled on my phone last Friday, smsed them and they replied promptly and then organised to come today. All was done quickly. They kept in touch with me via a text msg as I am deaf. They let me know they're on their way beforehand and I was able to track the van on the link they provided. Very pleased with the service.

6 March 2023
Unprompted review

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