JULIAN FASHION SRL Reviews 

8,631
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 280 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast delivery times and efficient shipping services, noting that packages always arrive safely and securely even when ordered from overseas. Purchasers are also extremely happy with the attractive sale prices, great discounts, and wide selection of authentic designer clothing and accessories available online. Some reviewers were not happy with unexpected extra costs, specifically mentioning expensive international delivery fees and costly return charges. People also noted that these additional postal expenses, customs fees, and ongoing carrier complications made receiving their online purchases significantly more difficult.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the fantastic quality, authentic designer... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast international... See more

Price

Reviewers highlight positive aspects of price, noting that the retailer offers great deals, competitive... See more

Service

People report overwhelmingly positive experiences with service, highlighting quick response times and... See more

Quality

Clients share positive opinions on quality, highlighting fantastic craftsmanship, perfect condition items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been purchasing from Julian Fashion for a long tim e- about 10 years or more and I love their selection of dresses and bags which are authentic and quickly shipped after payment. I've never had p... See more

Rated 5 out of 5 stars

I've purchased for over 10 years from this online e-tailer and the items always arrive in perfect brand new condition. Bought a dolce and gabbanna bag and a dress recently from the spring collection w... See more

Rated 5 out of 5 stars

Whenever I am looking for a designer handbags, Julian fashion has always been one of the online store I visit and always found something great and good sale price. Fast shipping and great communicatio... See more

Rated 5 out of 5 stars

I was quite worried since it was my first time purchasing such an expensive item, but they kept updating the delivery details, and the shipping was surprisingly fast even though it was coming from ove... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Children's Clothing Store
  4. Notions Store
  5. Shoe Store
  6. Women's Clothing Store

Written by the company

Julian Fashion is an international leading retailer for luxury fashion, based in Italy. With more than 60 years of retail presence, it counts 5 multi-brand boutiques and a growing e-commerce, offering a wide and curated selection of luxury fashion items for women, men and children, bringing together the world’s biggest brands with contemporary and emerging ones. Julian Fashion relies on a qualified Customer Care service in multiple languages and offers a fast and reliable delivery worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(8,631)

583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant website with a really good…

Brilliant website with a really good selection of various brands and superb prices. Shipping was excellent and really quick, I ordered my item and it was delivered to the UK in 2 days, this really impressed me. Also kept well informed regarding dispatch and delivery. Well done Julian Fashion, hope I have the privilege to buy from you again. Well recommended.

24 November 2025
Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. The Scarf arrived promptly, was well packaged, and exactly as described. Communication and delivery were smooth and professional. Would definitely order again and highly recommend this store.

24 November 2025
Rated 5 out of 5 stars

I was quite worried since it was my…

I was quite worried since it was my first time purchasing such an expensive item, but they kept updating the delivery details, and the shipping was surprisingly fast even though it was coming from overseas. The product was exactly as I expected, and I’m very satisfied. I would definitely purchase from this site again. Thank you.

19 November 2025
Rated 1 out of 5 stars

Return Label for Refuse Package

I'm really upset.

Julian-Fashion and FedEx Italy are failing to properly handle my Refuse Package.
Julian-Fashion Customer Support informed me that all return-related costs will be deducted from my refund on November 18, 2025.
Why haven't you issued a return label for my Refuse Package yet?

11 November 2025
JULIAN FASHION SRL logo

Reply from JULIAN FASHION SRL

Thank you for sharing your feedback.
We understand your frustration and would like to clarify how refused shipments are handled. When a parcel is refused at delivery, the return process is managed directly by the carrier. In these cases, Julian Fashion does not issue a return label: the carrier automatically generates the return label and assigns a return tracking number, which is then communicated to us.

For this reason, the return shipment is unfortunately outside of our direct control, and we must wait for the carrier to complete the return and invoice any related costs. As previously communicated, all return-related charges billed to us by the carrier will be deducted from the refund once the parcel is received back in our warehouse.

We appreciate your patience during this process and remain available should you need further clarification.

Julian Fashion Team

Rated 1 out of 5 stars

Bad experience.

Bad experience.. after I placed the order they send for me they will charge me 40 euro extra for shipping because due to the high amount of shipment .. is this my responsibility?????????

11 November 2025
JULIAN FASHION SRL logo

Reply from JULIAN FASHION SRL

Thank you for your feedback.
We’re sorry to hear about your experience. We would like to clarify that the additional shipping charge is linked to the promotion and was specified in the newsletter/communication received with the offer, together with the related terms. For this reason, the shipping condition was not introduced after the order, but was part of the promotion’s conditions.

If you’d like, please contact our customer care team with your order number and we will be happy to point you to the exact section of the communication/terms and assist you further.

Julian Fashion Team

Rated 1 out of 5 stars

Julian provided me with a wrong item

Julian provided me with a wrong item. I have sent back the wrong item and they don't want to refund me for the items that i never received!
I have been a loyal customer for years and this is the treatment that i receive.
I'm really disappointed and honestly i'm not sure if i ever would order something again from Julian!

17 November 2025
JULIAN FASHION SRL logo

Reply from JULIAN FASHION SRL

Thank you for taking the time to share your experience, and we are truly sorry for the inconvenience caused.

We confirm that an incorrect item was unfortunately shipped, and we sincerely apologize for this mistake. While the return and verification process took longer than expected, we would like to clarify that the item was received back in our warehouse and a full refund has since been issued.

We understand how frustrating this situation must have been, especially as a long-standing customer, and we regret that the delay affected your experience with us. Your feedback is important and helps us improve our internal processes.

If you have any remaining questions or would like to discuss this further, we would be happy to assist you directly.

Julian Fashion Team

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