I've been purchasing from Julian Fashion for a long tim e- about 10 years or more and I love their selection of dresses and bags which are authentic and quickly shipped after payment. I've never had p... See more
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I've purchased for over 10 years from this online e-tailer and the items always arrive in perfect brand new condition. Bought a dolce and gabbanna bag and a dress recently from the spring collection w... See more
Whenever I am looking for a designer handbags, Julian fashion has always been one of the online store I visit and always found something great and good sale price. Fast shipping and great communicatio... See more
I was quite worried since it was my first time purchasing such an expensive item, but they kept updating the delivery details, and the shipping was surprisingly fast even though it was coming from ove... See more
Company details
Written by the company
Julian Fashion is an international leading retailer for luxury fashion, based in Italy. With more than 60 years of retail presence, it counts 5 multi-brand boutiques and a growing e-commerce, offering a wide and curated selection of luxury fashion items for women, men and children, bringing together the world’s biggest brands with contemporary and emerging ones. Julian Fashion relies on a qualified Customer Care service in multiple languages and offers a fast and reliable delivery worldwide.
Contact info
Viale Matteotti 31, 48015, Milano Marittima RA, Italy
- customercare@julian-fashion.com
- julian-fashion.com
4.6
Excellent
9K reviews
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Trustworthy online luxury handbag store
Whenever I am looking for a designer handbags, Julian fashion has always been one of the online store I visit and always found something great and good sale price. Fast shipping and great communications if you have questions. I live in USA and they ship from Italy with fast and reliable shipping. I love shopping with them!
30 December 2025
Excellent service
14 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
email from Customercare to buyer afte checkout
from Customercare to buyer
Hello,
We wanted to inform you that, as stated in our recent newsletter and in our policy, there may be a need for a shipping contribution for orders placed during the sale, even if they meet the usual free shipping conditions. This is due to the increased volume and special circumstances of the sale period.
For your order a shipping contribution of EURO 100,00 will be required to ensure timely and secure delivery.
This is the first time I've shopped and been charged for shipping after checking out... I got free shipping, but they charged me for shipping after I finished shopping... Be careful when you shop here.
9 January 2026
Unprompted review
Reply from JULIAN FASHION SRL
Thank you for taking the time to share your feedback.
We understand that being asked for a shipping contribution after checkout may come as a surprise. However, as clearly stated in our Shipping Policy and communicated in our recent newsletter, during sale periods a shipping contribution may be required even for orders that normally qualify for free shipping. This measure is linked to the increased volume and the specific logistical conditions of the sale period.
In these cases, customers are always informed before shipment, and the order is only dispatched once the shipping contribution is confirmed. This policy is publicly available and can be consulted at any time here:
https://www.julian-fashion.com/en-US/policy/condshp
We always aim to be as transparent as possible and regret if this caused any confusion during your first purchase.
Julian Fashion Team
Great company
Great company! They go above and beyond in not only customer service, but additionally the quality of their products. Highly recommend!
19 December 2025
Return was not as expected
Return was not as expected. Julian did not refund duties or taxes which equated to more than 20% or nearly $175.
16 December 2025
Reply from JULIAN FASHION SRL
Thank you for sharing your feedback.
We understand that this can be disappointing. However, as clearly stated in our Shipping & Returns Policy and accepted at checkout, duties and taxes paid at checkout are non-refundable in the event of a return. For this reason, refunds are issued for the item value only.
This policy applies to all international orders and is publicly available on our website:
https://www.julian-fashion.com/en-US/policy/condshp
We always recommend reviewing our policies carefully before placing an order, especially for purchases subject to duties and taxes.
Julian Fashion Team
Prada Scarf
I got a designer scarf for a great discount and it was authentic. Not only did it have an RFID verification tag but I actually compared it directly to the authentic product. Shipping was fast and well packaged. No frills. Overall no complaints and I would use Julian Fashion again in the future for another designer purchase.
15 December 2025
A satisfied first time customer!
I was going to purchase a 's Max Mara jacket in the Florence airport and saw that a competitor would ship to the US for the same price. They cancelled my order for some strange reason and then I found Julian! Arrived quickly, was nicely packaged, brand new and at better price. Bravo!
11 December 2025
perfect Thank you
Immediate reply to my question regarding the coat I wanted to purchase, then about the delivery. Great sale price for a coat which is usually never on sale. the order arrived very quickly an exactly as expected, thank you!
16 December 2025
What a experience 10out of 10 super…
What a experience 10out of 10 super fast delivery we’ll recommend it .
17 December 2025
Easy transaction with efficient…
Easy transaction with efficient service. And of course great selection of brands
10 December 2025
Great service and great product
Great service and great product. Great communication about shipping and received in time for the holidays
15 December 2025
Return policy above the laws?
Bought a pair of NBs at these guys with shipment to the UK. Original price was 140gbp, plus promocode, i paid 120gbp. When they arrived, i understood they are too small for me and submitted a refund. Then all the fun started. shipping to me was free (thanks for that), but the return shipping was 32gbp (quite a lot actually). then, they held the uk vat, which is 20%. all I was told is that it is their policy not to refund tax and that is all (even if it seems like they held the tax and then the next buyer'll pay it again,lol). So, what i have is: i paid 120 pound for shoes, sent em back, and got 68 in return. Gifted these guys 52 pounds, love it
11 December 2025
Unprompted review
Reply from JULIAN FASHION SRL
Hello,
Thank you for taking the time to share your experience.
We’re sorry to hear that the return didn’t meet your expectations. We would like to clarify how our refund process works, based on our official policy:
• Return shipping costs are the customer’s responsibility and are not refundable.
julian-fashion.com
• Duties and taxes, including VAT and any import charges collected at checkout, are non-refundable even in the event of a return.
julian-fashion.com
These conditions are clearly stated at checkout and in our return policy, which customers are asked to review before completing their purchase. We always recommend checking these details in advance, especially for international orders, as charges like duties and taxes are imposed by customs authorities and are beyond our control.
Julian Fashion Team
Perfect
Shopping at Julian is great!
Delivery packaging of the order, I am very satisfied.
10 December 2025
Quick service and professional
Quick service and professional. Items arrived on time and correct
10 December 2025
Will buy again!
Very fast time-to-ship and delivery times, the item was boxed with care and they offer nice discounts.
Everything was absolutely perfect!
9 December 2025
One star is way too much
One star is way too much! There should be negative stars to correctly review Julian, bought a pair of sweaters for over 450 EUR, during Black Friday, I applied a 20% BLACKFRIDAY discount to no avail. NO BF for Switzerland, then for orders over 400 EUR I should get free shipping, Guess? no free shipping for Switzerland. Had to Pay 65 CHF ( 70 EUR) in the end to UPS for delivery, Julian No More.
2 December 2025
Reply from JULIAN FASHION SRL
Thank you for taking the time to share your feedback. We would like to clarify the situation to ensure it is accurately represented.
Our shipments to Switzerland are sent on a DDU (Delivered Duties Unpaid) basis. This means that customs duties, taxes, and any related clearance or carrier charges are the responsibility of the recipient. This is clearly stated in our terms and conditions, during checkout, and is accepted at the time of purchase.
In this case, delivery could not be completed because the customs charges requested by the carrier were not paid. As communicated, the charges were declined on the basis that duties had not been requested on previous orders.
The fact that customs charges may not have been applied on previous shipments does not mean that such charges do not exist or are not due. Some retailers choose to include duties and taxes in their prices, while others do not. This is a commercial choice, which we communicate transparently on our website. Customers who prefer an all-inclusive pricing model are of course free to purchase from retailers offering that option.
Regarding the amounts requested by UPS, these charges are issued directly by the carrier and the relevant customs authorities. They are not calculated, controlled, or collected by Julian Fashion, and therefore cannot be waived or absorbed by us.
As per standard carrier procedures, parcels cannot be released or delivered until customs charges are settled. If the duties remain unpaid and the shipment is returned to us, any return costs charged by the carrier will be deducted from the refund, in accordance with our policy.
At this stage, the available options are to proceed with payment of the requested charges so UPS can complete the delivery, or to refuse the shipment, understanding that return costs will apply.
We regret that this situation led to dissatisfaction, but we can confirm that the order was handled correctly and in full compliance with our clearly stated policies.
Julian Fashion Team
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