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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and delicious taste, often highlighting specific items. Many people appreciate the company's commitment to fair trade and sustainability. The delivery service is frequently described as speedy and efficient, with orders arriving promptly and well-packaged. However, some customers reported issues with packaging, noting instances where items arrived damaged or squashed, leading to product spills. A few people also mentioned receiving incorrect items or products with shorter best-before dates than advertised.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality, delicious... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the efficient and... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and speed. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more

Rated 5 out of 5 stars

We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more

Rated 5 out of 5 stars

A really good range of products, including delicious and versatile Kilombero rice from Malawi, dried mango from Burkina Faso, and pineapple jam from Kenya, all carefully-packed and delivered speedil... See more

Rated 5 out of 5 stars

My order arrived very quickly and everything was in order as expected. I have used Traidcraft Tea for many years and love its delicious strong taste, enough for the largest cup. We have enjoyed the... See more


Company details

  1. Online Food Ordering Service

Written by the company

True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.


Contact info

4.8

Excellent

TrustScore 5 out of 5

718 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good products, efficient service.

My order was handled swiftly and efficiently and came promptly. The goods were well packed and just as described. The person I spoke to on the telephone prior to my order was friendly and helpful.

27 February 2026
Rated 5 out of 5 stars

True Origin goodies

My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goods from other suppliers. Well done and thank you.

25 February 2026
Rated 5 out of 5 stars

What a great company!

True Origin is a very impressive, ethical company, which sources the food it sells from a range of suppliers, with whom they establish a relationship. A large proportion of their stock is Fairtrade and /or with sustainable and ethical credentials, which really matters to me. I also love the fact that much of what they sell is different to the tins and jars you can buy at any supermarket- being able to buy really delicious pineapple or apple jams, for example at a reasonable price and with the awareness that the producers have received a fair wage and have good working conditions is wonderful!

25 January 2026
Rated 5 out of 5 stars

Amazing new products :)

Absolutely loved the product launch Live Tasting event, was so good to hear directly from the two featured producer groups about their story and impact, as well as showcasing some of the products themselves. Couldn't help but immediately order caseloads of our favourites, which arrived rapidly in great condition. We've already enjoyed more of the Basil Cayenne Pesto, which has a lovely balance of flavours with just the right amount [and duration!] of heat to it. Trying to make it last, but that could be rather a challenge. Looking forward to finding many partners for the Spicy Mango Chutney too, and that's as a not-usually-chutney-fans household. The fruity spicy sweetness of this one is great though.

22 January 2026

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