From the moment we entered the yard, we realised that this was an exceptional and well orcistrated operation. Not only was the advice spot on. The goods was put together and delivered within momen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some Easy Joint compound from JT Atkinson which was delivered promptly, as requested. I left it a couple of months before starting the project and all was good, until I opened the final tub... See more
Company replied
Went above and beyond to deliver extra product. I didnt order enough sand for a renovation project and was told delivery would take 3 days. A lady from head office went above and beyond to get me the... See more
Company replied
Visited the Skipton branch twice last week, and found both times the staff friendly, helpful and efficient. Didn't have in stock the item I wanted on my second visit(a small amount of coloured pebbles... See more
Company replied
Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review. It is great to hear that you are happy with the service you received from us. Thank you for choosing JT Atkinson and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Soni. It is great to see you have rated your experience as 5 stars and we hope to see you again very soon!
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review. It is great to see you have rated your experience as 5 stars and our customer service team were very friendly! We are delighted to hear you are happy with our product selection and we hope to see you again very soon!
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review. It is great to see you have rated your experience with our Penrith branch as 5 stars and they delivered you good s on time. We hope to see you again very soon!
Delivered within 24 hours
Delivered within 24 hours, cheaper than B&Q and didnt have to carry it myself! thankyou!
14 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review. It is great to see you have rated your experience with us as 5 stars and your order was delivered within 24 hours. This is great news and we hope to see you shopping with us again very soon!
We had a delivery of slates that…
We had a delivery of slates that unfortunatley on unpacking had many broken. on calling the company they organised that day to swap the pallet. really speedy and efficient as well as nice to deal with.
7 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review. It is great to hear that our Darlington branch were able to resolve the issue with your broken paving as soon as possible and they were really speedy and efficient. This is great news and we hope to see you shopping with us again very soon for another 5* shopping experience.
always great
6 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Aspatria branch, I am very pleased to hear you have had such great experiences when using us. Thank you for choosing JT Atkinson and we hope to see you again soon.
Fantastic service from JT Atkinsons…
Fantastic service from JT Atkinsons again!
Driver very pleasant and polite.
Thank you.
14 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Cockermouth branch, I am very pleased to hear you received such great service and that the driver was pleasant and polite. Thank you for choosing JT Atkinson and we hope to see you again very soon.
Exceptional Customer Care
First time i've ordered from this company, I ordered online and received a phone call from the company to agree delivery time, location and phone number.
The driver on delivery was also very helpful, I met him on arrival and he delivered my order into the garden as I requested, and didn't just leave it on the footpath, ensuring that the materials didn't impact on neighbours.
6 May 2026
Reply from JT Atkinson Builders Merchant
Thank you very much for your review of our Bingley branch, it is great to hear you are so happy with the service you have received upon placing your first ever order with us, both from the staff in branch and also the delivery driver. Thank you for choosing JT Atkinson and we hope to see you again very soon.
Everything delivered on time.
Everything delivered on time.
Satisfied with all products bought.
Prices reasonable, and would definitely use this company again.
14 May 2026
Reply from JT Atkinson Builders Merchant
Thank you very much for your review of our Scarborough branch, it is great to hear you are pleased with the delivery, products and pricing. Thank you for choosing JT Atkinson and we look forward to seeing you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Ilkley branch, it is great to hear you are so pleased with the service you received. Thank you for choosing JT Atkinson and we hope to see you again very soon.
Easy on-line ordering
Easy on-line ordering, delivered as advise. Would order from them again. Purchase was of a good quality at a reasonable price
13 May 2026
Reply from JT Atkinson Builders Merchant
Thank you very much for your review, it is great to hear you found our website easy to use, and that your delivery was as advised. It is also great to hear you would order from us again. Thank you for choosing JT Atkinson and we look forward to hearing from you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Bingley branch it is great to hear you are pleased with the pricing and also the quick efficient delivery we offer. Thank you for choosing JT Atkinson and we hope to see you again very soon.
The delivery was on time and the driver…
The delivery was on time and the driver rang me for instructions and deposited my soul as I requested.
5 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for you review of our Leyburn branch, it is great to hear the driver was so helpful in delivering. Thank you for choosing JT Atkinson and we hope to see you again very soon.
Really great products and service
Really great site online. Order easy to do. Delivery prompt. Lots of great products and great value.
4 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review, it is great to hear you found our website easy to use and that we had a great range of products which can be delivered quickly. Thank you for choosing JT Atkinson and we hope to see you again very soon
Good delivery service
The delivery driver arrived in the correct-size vehicle and carefully unloaded the several tons of goods in the required spot. Very professional.
12 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Kendal branch, it is great to hear the driver was able to professionally deliver your order. Thank you for choosing JT Atkinson and we hope to see you again very soon.
Great service
Great service - very quick delivery, and the delivery driver was brilliant!
12 May 2026
Reply from JT Atkinson Builders Merchant
Thank you very much for your review of our Ponteland branch, it is great to hear you are so pleased with the service, delivery and also the driver. Thank you for choosing JT Atkinson and we hope to see you again very soon.
good delivery
4 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Stockton branch, it is great to hear you are pleased with the delivery you have received . Thank you for choosing JT Atkinson and we hope to see you again very soon
Reply from JT Atkinson Builders Merchant
Thank you very much for your review, it is great to hear you are happy with how well your order was packaged and received. Thank you for choosing JT Atkinson and we hope to see you again very soon.
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review. It is great to see you have rated your experience with us as 5* and your order was received swiftly. Many Thanks for such a great review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.