JPHA Reviews 3,423

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery. Many people appreciate the wide selection of products and the careful packaging, often noting the inclusion of complimentary samples or miniatures. The ease of ordering and prompt communication throughout the delivery process also contribute to a positive customer experience. However, some customers also noted occasional issues with delivery, such as orders arriving later than the guaranteed date or packages being damaged in transit. A few people mentioned that while prices are generally good, it's worth comparing them with other retailers for specific items.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers express satisfaction with the product selection and quality. Many reviewers highlight the great... See more

Service

Customers consistently express high satisfaction with the service provided. Reviewers frequently highlight... See more

Price

Clients share positive opinions on price, consistently highlighting the excellent value for money. Many... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the ease of placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying a lot of whisky from JPHA. Extremely happy with the service, customer service and prompt delivery of very well wrapped bottles and a very well run business. One small issue with... See more

Rated 5 out of 5 stars

I just placed a substantial order last week based on very good prices which I compared elsewhere. Received in a few days. Very impressed with the packaging which made everything absolutely secure, a... See more

Rated 5 out of 5 stars

Ordered one of my favourite malts not often found, particularly at cask stremgth. Arrived a few days later very well packed. Haven't opened it yet as I'm still finishing the last drops of Port Askaig!... See more

Rated 5 out of 5 stars

I was looking at purchasing some local whisky while on holiday but the prices on JPHA were considerably cheaper so ordered off here. Both bottles arrived really well packaged and even included a coupl... See more


Company details

  1. Alcohol Store
  2. Alcoholic Beverage Wholesaler
  3. Beverage Distributor

Written by the company

Founded in 2019, JPHA has quickly become a leading independent force in the UK's online whisky retail market. What started as a passion for offering outstanding spirits has transformed into a premier online shopping experience, catering to whisky lovers across the nation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Delivery always reliable this is my…

Delivery always reliable this is my Fourth purchase and second purchase of the Bowmore 14 strongly becoming my favourite or at least equal to the Laphroaig 10 cask strength...always good customer service and a favourite " go to " for those special whiskies..

21 April 2026
Rated 5 out of 5 stars

HIGHLY RECOMMENDED

I have been buying a lot of whisky from JPHA.
Extremely happy with the service, customer service and prompt delivery of very well wrapped bottles and a very well run business.
One small issue with the delivery courier company on one occasion, and the team at JPHA were all over it although the issue was nothing to do with JPHA.
Highly recommended to any prospective customers.

13 April 2026
Rated 5 out of 5 stars

Excellent company to do business with

Excellent company to do business with. Very efficient and fast prompt service. Would not hesitate to recommend. This is the second time I have purchased from them and that was just as good. The whiskey I bought was a good price also.

20 April 2026
Rated 1 out of 5 stars

Overpriced products compared to other larger sellers

I bought 2 whiskey bottles. Both were shown as on sale. After I did the purchase, I compared the prices with Amazon for the same exact products. I found out that I paid £11 extra for the combined price of the 2 whiskey bottles. I felt this was misleading . So I suggest please compare the prices on other distributors before placing an order.

20 April 2026
Rated 5 out of 5 stars

JPHA Feels like a quality service

I just placed a substantial order last week based on very good prices which I compared elsewhere.
Received in a few days. Very impressed with the packaging which made everything absolutely secure, and also appreciated the macallan whisky shot that was complimentary. I am a whisky collector and will certainly be coming back (if I can find room in the cabinet!). Thank you JPHA

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

When you order from this company it’s dispatched right away, their delivery time is exceptional, they value their customer from one offs to returning, the products come well wrapped and no damage, to top it off they send you a taster of a unique bottle to try, will all-ways use them for my purchases.

17 April 2026
Unprompted review
Rated 3 out of 5 stars

Shame about the labelling!

Was purchased as a retirement gift for my husband. Only thing that disappointed me was that letters are missing from the foil letters used on the front of the bottle. I have allegedly purchased a 2005 Vintag, instead of vintage. Makes you wonder if authentic bottle.

3 April 2026
Unprompted review
JPHA logo

Reply from JPHA

Hi Donna,

We’re very sorry to hear about the issue with the bottle, especially given it was purchased as a gift. We’ve reached out to you directly to get this resolved as quickly as possible.

Kind regards,
Jonny / JPHA

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