JPHA logo
Visit website

JPHA Reviews 3,423

•
TrustScore 5 out of 5

4.8

Alcohol Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and the wide variety of products available. Many people highlight the fast and secure delivery, often noting the careful packaging and the thoughtful inclusion of complimentary items like miniature samples. The overall ordering process is described as easy and efficient, with many consumers appreciating the quick communication and reliable service. However, some people were dissatisfied with delivery issues, such as delayed arrivals or damaged packaging upon receipt, despite the company's efforts to resolve these problems. A few other people also felt that, in some instances, prices were not as competitive as initially perceived when compared to other retailers.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast and prompt... See more

Product

Consumers express high satisfaction with the products, consistently praising their quality, variety, and... See more

Service

Customers consistently report positive experiences with the service. Reviewers frequently praise the... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and competitive... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the fast dispatch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying a lot of whisky from JPHA. Extremely happy with the service, customer service and prompt delivery of very well wrapped bottles and a very well run business. One small issue with... See more

Rated 5 out of 5 stars

Despite complete incompetence on the part of DPD failing to deliver my order and then losing it, JPHA customer service in the person of Jonny responded quickly to every email and did everything that c... See more

Rated 5 out of 5 stars

I just placed a substantial order last week based on very good prices which I compared elsewhere. Received in a few days. Very impressed with the packaging which made everything absolutely secure, a... See more

Rated 5 out of 5 stars

I was looking at purchasing some local whisky while on holiday but the prices on JPHA were considerably cheaper so ordered off here. Both bottles arrived really well packaged and even included a coupl... See more

Company details

  1. Alcohol Store
  2. Alcoholic Beverage Wholesaler
  3. Beverage Distributor

Written by the company

Founded in 2019, JPHA has quickly become a leading independent force in the UK's online whisky retail market. What started as a passion for offering outstanding spirits has transformed into a premier online shopping experience, catering to whisky lovers across the nation.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent prices and customer service

I was looking at purchasing some local whisky while on holiday but the prices on JPHA were considerably cheaper so ordered off here. Both bottles arrived really well packaged and even included a couple of samples and a miniature version of one of the bottles, which was a lovely surprise.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

I am a 70 yearold Scotsman

I am a 70 yearold Scotsman. I have been drinking fine whiskies all around the world for all my adult life. My first taste of the 10 year old, Sherry Oak Finish......

Oh my goodness, the finest ever whiskey I have ever tasted. Thank you.

3 February 2026
Rated 5 out of 5 stars

1st purchase

First time I've bought whisky from JPHA. Fast efficient purchasing and super speedy delivery.

2 February 2026
Rated 5 out of 5 stars

Great Service

Great service as always. Excellent prices, fast delivery, recyclable packaging and a little freebie. What’s not to like?

2 February 2026
Rated 5 out of 5 stars

Great service

Great service, whiskey delivered next day by Dpd great service to ,well packaged, small sample bottle inside, nice touch , thank you

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service From Start to Finish

Easy to find what I want, product safely arrived well packed in a sturdy box (I make a point of this as I'm ordered off another, much bigger, online whisky seller and was alarm how flimsy the box was in which my stuff arrived). I hope to order from again in the future.

26 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look