I found what I ordered didn’t look like what was shown on the website, and had paid quite a bit extra for it. Upon my dissatisfaction I did email the company and had a reply. I couldn’t get a full ref... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The item was well made but i was hoping it to be a little bigger. Either way the product did what it was intended . The recipien was emotional to see her husban by just touching the stone. Her husban... See more
You attended to my order as you should and it has arrived safely. I'm a bit disappointed that the whole front of the shop is flat as I thought the door would be opened not just a picture but I'll give... See more
Unfortunately I did not receive my earings. I was away at the delivery time and therefore they were sent back to you. Can I expect a re-delivery.
Company details
Written by the company
Every item at Joymemento can be personalized. Create your own one-of-a-kind piece by choosing the metal, stones, and engravings—and receive it in just a few days. We’re making bold strides to revolutionize the jewelry industry by combining custom design preview technology, 3D printing, and laser engraving with traditional handcrafted artistry.
Contact info
Hong Kong
- support@joymemento.com
- joymemento.com
3.3
Average
853 reviews
Asks customers to review
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The product is awesome and…
The product is awesome and communication was great!
1 September 2026
Unprompted review
Haven't even received the product yet. Just ordered it
Well, I never seen this ad before. And I didn't watch it on shark tank and I just bent 250 bucks on gummies I wish I would have seen this first
But we'll see what happens
22 September 2026
The process was smooth
The process was smooth. I was a little wary of ordering off of Facebook so I found it on Amazon. I appreciated the status emails that I received.
3 September 2026
Unprompted review
Exceptional customer service
I place and order for water bottles 1pink and 1 purple. The wrong color was sent instead of pink I received yellow. I contacted Joymemento and got a response within a few hours. I submitted the picture and they sent a replacement, which I received shortly afterwards. They provided exceptional customer service. My granddaughter is very happy her book bag and water bottle matches and it’s her favorite color pink.
5 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
We had previously ordered a large order…
We had previously ordered a large order from this company. That order arrived incorrect-I contacted them -they admitted their mistake and promptly corrected it at no charge and in a timely manner. We then placed an order for more of the same merchandise. It arrive correct and in a timely manner.
1 August 2026
Unprompted review
Loved how the cover turned out
Loved how the cover turned out, cover almost a little small for the pillow sent but it all worked out. The design was so clear and I know will be loved when given. Delivery was as expected and I could track easily.
18 September 2026
Unprompted review
Excellent value and quality…
Excellent value and quality great,highly recommend it. X
10 September 2026
Reply from Joymemento
Dear customer,
Thank you for your order.
Please send an email to support@ joymemento.com if you have further problems.
Have a nice day!
Best Wishes,
Customer Service Team
The material and the size is extremely…
The material and the size is extremely excellent I love it, so beautiful
17 September 2026
Unprompted review
Great products
The product arrived in a timely manner undamaged. Very satisfied with their services
23 June 2026
My experience was satisfactory and I am…
My experience was satisfactory and I am very pleased, with purchase, quality and delivery.
Sharon Hurrell
9 September 2026
Good quality
Was very pleased with the book bag I ordered. Good quality. Excellent service. Arrived on time and tracking was good.
16 September 2026
Unprompted review
Ordered a crocheted little purse for my…
Ordered a crocheted little purse for my Grand-Daughter with her name and a charm embroidered on it, fast shipping, excellent choice, awesome little purse Highly recommend. Thank you so much Joymemento
8 September 2026
Excellent products
8 September 2026
Poor workmanship. Looks cheap and chintzy. Very disappointing!
The lettering on the statue was slanted and the two words were run together to look like one really long word. The dj mixer and turntable replica looks cheap and chintzy and nothing like the one in the advertisement. I wouldn't recommend ordering from this company. Their products probably come from China. They are cheaply made and look like it too.
30 August 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
Lovely product and quick delivery
Lovely product and quick delivery. Have some gorgeous items.
15 September 2026
Unprompted review
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