I found what I ordered didn’t look like what was shown on the website, and had paid quite a bit extra for it. Upon my dissatisfaction I did email the company and had a reply. I couldn’t get a full ref... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The item was well made but i was hoping it to be a little bigger. Either way the product did what it was intended . The recipien was emotional to see her husban by just touching the stone. Her husban... See more
You attended to my order as you should and it has arrived safely. I'm a bit disappointed that the whole front of the shop is flat as I thought the door would be opened not just a picture but I'll give... See more
Unfortunately I did not receive my earings. I was away at the delivery time and therefore they were sent back to you. Can I expect a re-delivery.
Company details
Written by the company
Every item at Joymemento can be personalized. Create your own one-of-a-kind piece by choosing the metal, stones, and engravings—and receive it in just a few days. We’re making bold strides to revolutionize the jewelry industry by combining custom design preview technology, 3D printing, and laser engraving with traditional handcrafted artistry.
Contact info
Hong Kong
- support@joymemento.com
- joymemento.com
3.3
Average
852 reviews
Asks customers to review
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Product was delivered within forecast…
Product was delivered within forecast quality of good ok
3 October 2026
Unprompted review
Pretty quick delivery
Pretty quick delivery, very happy with product and customer support were very efficient and helpful, as I messed up the delivery address. Def recommend.
2 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Product not as described a little…
Product not as described a little class toy (chocking hazard) and didn't form as well waste of money
4 October 2026
Unprompted review
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
I am very happy with what I bought
I am very happy with what I bought. Delivery was quick,evey thing is just perfect. Thank you so much.
7 October 2026
The purchasing process was…
The purchasing process was straightforward and the item exactly as anticipated.
7 October 2026
Great product
Great product, but the figurine didn't look like me as much as it was promised to be.
Would use again
4 October 2026
The sweatshirt was printed wrong and I…
The sweatshirt was printed wrong and I couldn’t return it. They offered a discount. But I still have a sweatshirt with the wrong print. It was their mistake.
6 October 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
It’s brilliant thank you
6 October 2026
Great products and at very reasonable…
Great products and at very reasonable prices.
All delivered on time and carefully packed.
6 October 2026
Bracelet didnt show photo am disgusted
7 October 2026
Unprompted review
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
It was a gift for my great nephew.
3 October 2026
I received what I ordered
I received what I ordered. If I decide to reorder another one I will try a different style.
Thanks
Wayne E Tidwell.
6 October 2026
Iowa great grandmother!
Great product and the book will be a forever keepsake.
I am ready to order another book for another grandchild.
God loves Micah!
2 October 2026
I placed an order September 16th and I…
I placed an order September 16th and I still haven't received it yet... I'm not happy with this site
4 October 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
Lovely gift
It was nice to keep updated I order this for my stepson as a birthday present so hopefully he will like it
29 September 2026
Unfortunately I did not receive my…
Unfortunately I did not receive my earings. I was away at the delivery time and therefore they were sent back to you. Can I expect a re-delivery.
18 September 2026
Unprompted review
My bags came in a reasonable time…
My products came in a reasonable time and are just gorgeous
3 October 2026
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